Member Services Team Lead & Marketing Support

• Dec 2021 - Present

Areas of work include Member Services, Database Management, Branch and Chapter Support, Event Administration and Support (virtual and onsite), Governance Support, Volunteer and Stakeholder Relationships, Marketing and Communications (internal and external), Sponsorship Administration, Administrative Support for Director of Business Development, and Leadership and Supervisory Duties.

Member Services Team Lead

• Sep 2018 - Dec 2021

Member Services Clerk

• Mar 2015 - Sep 2018

- Managed CRM database with over 30,000 active members & donors- Completed on-going data entry for daily membership sales - Conducted ongoing reviews of CRM database to ensure accuracy and consistency- Assited with creation and implementation of membership growth strategies and campaigns- Completed, tracked, analyzed, and reported on membership campaigns and promotions - Organized, processed, and mailed renewal notices and member magazines- Created original content for member email newsletter- Prepared, organized, and sent weekly member email newsletter- Reconciled financial paperwork for daily membership sales- Responsible for posting, receiving, and distributing mail daily- Supervised 10 to 15 seasonal staff daily- Ensured all health and safety guidelines were followed - Monitored daily membership office operations and made staffing decisions- Responsible for resolving member complaints and issues- Trained new membership seasonal staff and group leaders- Created, edited, and updated training manuals for the department- Oversaw the successful introduction of the new Toronto Zoo Membership E-commerce site- Managed the Toronto Zoo Membership E-commerce website including providing member support, sales monitoring, and staff training- Responsible for the creation, budgeting, design, implementation, and analysis of member and staff engagement programs - Provided daily clerical support including filing, and responding to telephone and email inquiries - Processed daily membership sales and donations- Performed daily department opening and closing procedures- Maintained accurate inventory counts and resupplied as needed - Was an active and contributing member of the Toronto Zoo CRM/RMS Users Committee Show less

Development Clerk

• Mar 2014 - Mar 2015

- Provided all clerical and administrative support for the Development team - Fulfilled all aspects of donation processing including tax receipting and reporting/analysis- Created stewardship reports, grant proposals, promotional materials, and newsletter articles- Assisted with the Adopt-an-Animal program and the Wild Walk gifting program- Scheduled, organized, and led private tours around the Zoo for donors- Assisted with direct mail campaigns by creating artwork and compiling mailing lists- Processed, organized, and sent renewal letters - Maintained an up-to-date donor database, regularly conducting reviews to ensure accuracy - Acted as main point of contact for the department internally and externally - Communicate with donors and respond to all email and phone inquiries - Regularly reviewed office health and safety protocols, updating MSDS as needed- Assisted with ongoing development and maintenance of our CRM database- Provided onsite support to fundraising events- Created and distributed the development e-newsletter Show less

Membership & Guest Services Group Leader

• Feb 2010 - Apr 2014

Human Resources Assistant

• Aug 2013 - Jul 2014

- Non-union Human Resources support - Assisted with entire recruitment process including: receiving and reviewing resumes, conducting phone screens, calling professional references, conducting in-person interviews, creating new hire packages, conducting orientation and new hire training - Completed on-going data entry into HRIS system PeopleSoft - Maintained hard-copy filing system - Assisted with the creation of a new employee recognition program - Assisted with creating, marketing, and organizing staff events - Conducted periodic health and safety reviews and training - Maintain and update all HR bulletins - Created, implemented, and maintained a new Attendance Management System - Clerical and administrative support for the office - Main point of contact for HR related inquiries from staff Show less

Associate

• Jul 2012 - Jun 2013

Associate

• Sep 2007 - Sep 2010