Tim Shank
Patient Care Coordinator II/Customer Response Team at Freedom Fertility Pharmacy- Claim this Profile
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Bio
Katelyn Magnuson
I was able to hop on a video chat with Tim prior to an important phone interview with a company that has the potential to be a 6 figure contract. While on the call with Tim, we were able to walk through my value, and inherent qualities that not only make me incredibly valuable to the potential client, but also have value in my personal life (confidence, compassion, leading with my heart, empathy, and kindness). Tim brought the affirmations and acknowledgement of these qualities out in me by having an open and honest dialogue and really asking about my fears and concerns with this large of an undertaking. I had a great chat with the potential client and am still in touch with them regularly to be in consideration for this position when it opens in 2 months. More importantly, it has helped affirm my purpose and push me to get out there and help creative, passionate entrepreneurs who are struggling with their financial organization and administrative details! Thank you, Tim!!
Sofia Reis
Tim has an amazing intuitive gift to listen to your story's journey throughout life and translate that into words. After a thorough and comprehensive face to face call and, I mean thorough because Tim won't rest until he knows you inside out so that he can best portray your voice and link that with your biz image and brand. When I received my writing for my about page on my website I was like "WOW you read me like a book". What he undiscovered has been the turning stone for my business story and voice. Tim is my go-to-guy for all copy related material either for website or your social media posts and profile copy. I can't recommend Tim enough and for being there for me in the most challenges times of my business journey. You ROCK Tim. Thank you. Sofia Pacifico Reis Business Visibility GPS Coach
Katelyn Magnuson
I was able to hop on a video chat with Tim prior to an important phone interview with a company that has the potential to be a 6 figure contract. While on the call with Tim, we were able to walk through my value, and inherent qualities that not only make me incredibly valuable to the potential client, but also have value in my personal life (confidence, compassion, leading with my heart, empathy, and kindness). Tim brought the affirmations and acknowledgement of these qualities out in me by having an open and honest dialogue and really asking about my fears and concerns with this large of an undertaking. I had a great chat with the potential client and am still in touch with them regularly to be in consideration for this position when it opens in 2 months. More importantly, it has helped affirm my purpose and push me to get out there and help creative, passionate entrepreneurs who are struggling with their financial organization and administrative details! Thank you, Tim!!
Sofia Reis
Tim has an amazing intuitive gift to listen to your story's journey throughout life and translate that into words. After a thorough and comprehensive face to face call and, I mean thorough because Tim won't rest until he knows you inside out so that he can best portray your voice and link that with your biz image and brand. When I received my writing for my about page on my website I was like "WOW you read me like a book". What he undiscovered has been the turning stone for my business story and voice. Tim is my go-to-guy for all copy related material either for website or your social media posts and profile copy. I can't recommend Tim enough and for being there for me in the most challenges times of my business journey. You ROCK Tim. Thank you. Sofia Pacifico Reis Business Visibility GPS Coach
Katelyn Magnuson
I was able to hop on a video chat with Tim prior to an important phone interview with a company that has the potential to be a 6 figure contract. While on the call with Tim, we were able to walk through my value, and inherent qualities that not only make me incredibly valuable to the potential client, but also have value in my personal life (confidence, compassion, leading with my heart, empathy, and kindness). Tim brought the affirmations and acknowledgement of these qualities out in me by having an open and honest dialogue and really asking about my fears and concerns with this large of an undertaking. I had a great chat with the potential client and am still in touch with them regularly to be in consideration for this position when it opens in 2 months. More importantly, it has helped affirm my purpose and push me to get out there and help creative, passionate entrepreneurs who are struggling with their financial organization and administrative details! Thank you, Tim!!
Sofia Reis
Tim has an amazing intuitive gift to listen to your story's journey throughout life and translate that into words. After a thorough and comprehensive face to face call and, I mean thorough because Tim won't rest until he knows you inside out so that he can best portray your voice and link that with your biz image and brand. When I received my writing for my about page on my website I was like "WOW you read me like a book". What he undiscovered has been the turning stone for my business story and voice. Tim is my go-to-guy for all copy related material either for website or your social media posts and profile copy. I can't recommend Tim enough and for being there for me in the most challenges times of my business journey. You ROCK Tim. Thank you. Sofia Pacifico Reis Business Visibility GPS Coach
Katelyn Magnuson
I was able to hop on a video chat with Tim prior to an important phone interview with a company that has the potential to be a 6 figure contract. While on the call with Tim, we were able to walk through my value, and inherent qualities that not only make me incredibly valuable to the potential client, but also have value in my personal life (confidence, compassion, leading with my heart, empathy, and kindness). Tim brought the affirmations and acknowledgement of these qualities out in me by having an open and honest dialogue and really asking about my fears and concerns with this large of an undertaking. I had a great chat with the potential client and am still in touch with them regularly to be in consideration for this position when it opens in 2 months. More importantly, it has helped affirm my purpose and push me to get out there and help creative, passionate entrepreneurs who are struggling with their financial organization and administrative details! Thank you, Tim!!
Sofia Reis
Tim has an amazing intuitive gift to listen to your story's journey throughout life and translate that into words. After a thorough and comprehensive face to face call and, I mean thorough because Tim won't rest until he knows you inside out so that he can best portray your voice and link that with your biz image and brand. When I received my writing for my about page on my website I was like "WOW you read me like a book". What he undiscovered has been the turning stone for my business story and voice. Tim is my go-to-guy for all copy related material either for website or your social media posts and profile copy. I can't recommend Tim enough and for being there for me in the most challenges times of my business journey. You ROCK Tim. Thank you. Sofia Pacifico Reis Business Visibility GPS Coach
Experience
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Freedom Fertility Pharmacy
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United States
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Pharmaceutical Manufacturing
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100 - 200 Employee
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Patient Care Coordinator II/Customer Response Team
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Aug 2021 - Present
Researching escalated cases regarding delivery, billing, and other aspects of the dispensing of fertility medications. Working within departments to resolve issues for patients and improve the overall experience. Responding to patient feedback surveys and providing "white glove" service for urgent prescriptions. Researching escalated cases regarding delivery, billing, and other aspects of the dispensing of fertility medications. Working within departments to resolve issues for patients and improve the overall experience. Responding to patient feedback surveys and providing "white glove" service for urgent prescriptions.
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verve! Creative Communications
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United States
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Advertising Services
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Content Writer/Editor
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Nov 2021 - May 2022
Blog posts and social media for clients of an independent agency focused on dynamic content creation that fosters conversations. Blog posts and social media for clients of an independent agency focused on dynamic content creation that fosters conversations.
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American Training, Inc.
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United States
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Individual and Family Services
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1 - 100 Employee
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Community Support Colleague
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Sep 2020 - Jun 2021
With the mindset that every life has value and everyone can be a part of their community, provided at-home care to special needs residents in group home settings. Fostered trust with residents and contributed to keeping a safe environment for their development. With the mindset that every life has value and everyone can be a part of their community, provided at-home care to special needs residents in group home settings. Fostered trust with residents and contributed to keeping a safe environment for their development.
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PoliteMail Software
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United States
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Software Development
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1 - 100 Employee
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Customer Success Representative
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Nov 2019 - Jul 2020
Trained clients from a range of small businesses to Fortune 500 companies worldwide on the use of an Internal Communications tracking program. Aided in the creation of eye-catching templates, emergency communications (especially COVID-related), and engagement among email recipients. Collaborated with technical support and account management to solve any support cases that were submitted. Trained clients from a range of small businesses to Fortune 500 companies worldwide on the use of an Internal Communications tracking program. Aided in the creation of eye-catching templates, emergency communications (especially COVID-related), and engagement among email recipients. Collaborated with technical support and account management to solve any support cases that were submitted.
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Tim Shank
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New Hampshire
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Content Writer and Personal Branding Coach
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Jan 2016 - Nov 2019
Web/social media/email content creation and coaching on personal brand expression. I help my clients connect with and expand their core audience. Web/social media/email content creation and coaching on personal brand expression. I help my clients connect with and expand their core audience.
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Work Opportunities Unlimited
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United States
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Individual and Family Services
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200 - 300 Employee
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Career Resource Specialist
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Aug 2015 - Mar 2016
Providing career coaching services to special needs adults and youth. Giving on-site support to clients at volunteer, internship, and paid employment sites. Providing career coaching services to special needs adults and youth. Giving on-site support to clients at volunteer, internship, and paid employment sites.
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Nottingham School District
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IT Services and IT Consulting
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1 - 100 Employee
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Paraprofessional
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Jan 2015 - Aug 2015
Providing services to special education students according to individual plans. Assisting classroom teachers with instruction and classroom management.
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Substitute Teacher
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Nov 2013 - Jan 2015
Covering for teachers and paraprofessionals during sick and personal days. Taking on all assigned duties according to schedules and prepared substitute plans.
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Talk Money Radio
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Methuen, MA
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Producer
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Sep 2010 - Sep 2014
Producing content for a weekly financial and lifestyle themed radio program airing on Eagle News 1110 AM. Making occasional on-air appearances and guest hosting. Producing content for a weekly financial and lifestyle themed radio program airing on Eagle News 1110 AM. Making occasional on-air appearances and guest hosting.
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John Hancock
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United States
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Financial Services
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700 & Above Employee
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Benefit Technician
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Jul 2011 - Nov 2013
Quoting retirement options for pension participants. Setting up the payment process for retirees. Collaborating with participants and plan holders for accurate service.
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Senior Annuity Services Representative
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Nov 2006 - Jul 2011
Reviewing New Business applications and processing new premium payments for Annuities. Processing trade and withdrawal requests. Collaborating with advisors, clients, and internal wholesalers to resolve transactions.
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Education
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2000 - 2004
Providence College
B.A., Political Science -
1996 - 2000
Central Catholic High School
High School Diploma
Community
