IT Support Engineer II

• Jul 2019 - Present

IT Associate

• Sep 2018 - Jun 2019

Level 1 & 2 Support for 500+ employees throughout the US Onboard and off board staff with IT company guidelines Manage and track MAC environment in JAMF Plan and push new applications and security policies in JAMF Track local inventory into system to help manage deployment of computers Assist staff with AV setup in conference rooms for client meetings Onboard and off board staff with IT company guidelines Level 1 & 2 Support for 500+ employees throughout the US Onboard and off board staff with IT company guidelines Manage and track MAC environment in JAMF Plan and push new applications and security policies in JAMF Track local inventory into system to help manage deployment of computers Assist staff with AV setup in conference rooms for client meetings Onboard and off board staff with IT company guidelines

IT Support Technician

• Jul 2016 - Sep 2018

Communicate with staff to assist and resolve with level 1 & 2 technical issues in freshdesk Track local inventory into system to help manage deployment of computers Manage, configure, upgrade technology in NY office Assist staff with AV setup in conference rooms for client meetings Onboarding and off boarding staff into IT system Maintain all local technology to ensure limited down time, with limited supervision Research and implement new innovations to help improve the office technology Create documentations to resolve technical issues

Web Dev Intensive Student

• Feb 2016 - May 2016

Web Dev Intensive Student learning and gaining experience in Full Stack web development using, html, css, javascript, jquery and ruby. Web Dev Intensive Student learning and gaining experience in Full Stack web development using, html, css, javascript, jquery and ruby.

Help Desk Technician

• Jan 2015 - Jan 2016

Manage IT Ticket System using Track-IT Respond and answer phone calls pertaining to technical issues onsite and remotely Update and maintain intranet content Install software and peripherals Deployment of software and image updates/upgrades Creating new users and setting permissions in Active Directory Project: Maintain, update and build content for new internal website Manage IT Ticket System using Track-IT Respond and answer phone calls pertaining to technical issues onsite and remotely Update and maintain intranet content Install software and peripherals Deployment of software and image updates/upgrades Creating new users and setting permissions in Active Directory Project: Maintain, update and build content for new internal website

Help Desk Technician

• Oct 2014 - Jan 2015

MiChart Service Desk Intern

• May 2014 - Aug 2014

Level 2 Service Desk Assist users on Epic Health Care Software Level 2 Service Desk Assist users on Epic Health Care Software

Master Control Technician

• Apr 2012 - May 2014

Maintain ticket system Manage classroom technology Trouble shoot classroom and lab technology Record classroom lectures and clinical sessions Deliver/set up media technology for staff and students Implement mobile devices for Panapto recordings Maintain ticket system Manage classroom technology Trouble shoot classroom and lab technology Record classroom lectures and clinical sessions Deliver/set up media technology for staff and students Implement mobile devices for Panapto recordings

IT Intern

• May 2013 - Aug 2013

• Level 1 Desktop Support • Maintained Ticket System • Resolved technical issues in two different locations New York and New Jersey • Managed and maintained over 300+ computers on two different locations • Maintained and setup AV for global meetings • Organized IT inventory to help distribute computers more efficiently to employees • Used active directory to maintain shipping and receiving computers at Fab’s logistics warehouse • Helped push/manage group policies with Active Directory at Fab’s logistics warehouse • Understood the development/ management of small IT departments

Web Developer Intern

• Mar 2013 - May 2013

• Maintained DDS website using Adobe Dreamweaver, HTML and CSS coding • Helped build structure and organized the content fitted for website • Learned and helped create accessibility for website • Worked under State and National level of DDS • Maintained DDS website using Adobe Dreamweaver, HTML and CSS coding • Helped build structure and organized the content fitted for website • Learned and helped create accessibility for website • Worked under State and National level of DDS

IT Technician

• Aug 2010 - Jan 2012

Level 1 Desktop Support IT Helpdesk Troubleshoot Technical Issues on campus and over the phone Maintained IT ticket system Managed classroom technology hardware & software Prepared new computer labs on 2 different campuses Research and development team Level 1 Desktop Support IT Helpdesk Troubleshoot Technical Issues on campus and over the phone Maintained IT ticket system Managed classroom technology hardware & software Prepared new computer labs on 2 different campuses Research and development team

Student Employee

• May 2008 - Aug 2008

Human Resource Created training videos for new employees Detect unsatisfactory safety parts that are sent to General Motors Provided sorting and packaging assistance Human Resource Created training videos for new employees Detect unsatisfactory safety parts that are sent to General Motors Provided sorting and packaging assistance