Business Analyst

• Jan 2022 - Present

Business Analyst

• Feb 2021 - Jan 2022

• Arrange workshops and interview meetings for requirements gathering with key stakeholders (Business and IT).• Streaming and reengineering existing business processes and providing support to change management.• Document the “As-Is” and “To Be” business process map to support the improvement of business processes and in support of the change management.• Engage with business stakeholders to understand the system defects and the pain points during their daily operation.• Work with IT and business development team to investigate and clarify the system enhancement requirements.• Liaise with Product Development Team to define the system issues and introduce new features in an Agile Environment.• Manage the activity of User Acceptance Testing (UAT) and production verification signoff to support production feature release.

Junior Business Analyst

• Dec 2019 - Feb 2021

• Gathering all enhancement requirements from the business team and transforming them into functional requirements.• Drafting, reviewing, and maintaining clear user stories and testing scripts. • Preparing business requirements documents and user stories for online risk products.• Leading Functional Testing and User Acceptance Testing to ensure the user requirements are met for each Sprint.• Providing testing tracking sheet and process report to business stakeholders.

Content Analyst

• Feb 2018 - Dec 2019

• Evaluating and interpreting client data, risk and policy-related data from the legacy system• Defining the requirements and setting up document templates using BI publisher and XML• Assisting in quality assurance testing and helping clients to identify and resolve issues• Support the lead BA in producing assigned deliverables and outcomes for Masterfile data.eCommerce team: Junior Developer• New digital product configuration. • Working with business analysts to transfer the business requirements to technical requirements.• Using HTML, CSS, JavaScript (angularJS) to build new product front-end based on .NET framework. • Based on product quote rate to develop product premium calculation tool. Auto-Renewal team: Junior Business Analyst• Online products business requirements gathering.• Business requirements documentation, user stories, and testing scripts preparation.• Coordinate with the IT team for premium calculation tool development.• Responsible for auto-renewal function QA integration testing and UAT testing.• Auto-renewal function troubleshooting and BAU support.

Junior Software Engineer

• Mar 2017 - Sep 2017

Gym portal project：• Collaborating with colleagues to develop a gym website by using Python Django, and running test in Docker.• Database operation: troubleshooting the connection problem between database and front-end website.• SQL scripts: writing basic SQL scripts to arrange data.• Preparing analysis document existing systems Identify the limitations in the existing systems and work closely with the development teams to improve the processes, and procedures in the project.