Experience

Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Mailroom Supervisor

  • Apr 2022 - Present

  • Received, sorted, and delivered over 500 incoming mails and packages accurately to assigned floors and within established time frames per day. • Wrapped, sealed, weighed, affixed postage and dispatched all outgoing mail/packages in accordance with postal regulations; mailed out over 200 packages with minimal errors. • Provided minor maintenance of photocopy machines; completed over 25 maintenance tasks with no customer complaints. • Completed over 100 administrative tasks from inserting, copying and photocopying to faxing with 100% accuracy. • Exceeded customer (internal & external) satisfaction expectations by understanding customer needs, proactively identifying and resolving problems and maximizing opportunities to build relationships. • upgraded the barcode scanners to iPads, allowing each employee to scan packages and reduce scanning times by 45%. Show less



Enterprise

• Mexico

• Title Coordinator

  • Jun 2019 - Mar 2022

  • Improved vehicle title inventory accuracy by 10% through successful completion of quarterly title audits. • Streamlined inbound and outbound title mail process, resulting in a 15% reduction in turnaround times. • Resolved 95% of missing title issues within one week of discovery. • Acted as a primary contact for internal par • Improved vehicle title inventory accuracy by 10% through successful completion of quarterly title audits. • Streamlined inbound and outbound title mail process, resulting in a 15% reduction in turnaround times. • Resolved 95% of missing title issues within one week of discovery. • Acted as a primary contact for internal par



United Smart Tech

• United States
• Wireless Services
• 1 - 100 Employee

• In home technician

  • Feb 2019 - Jun 2019

  Delivered award-winning customer experiences to over 1,500 customers, resulting in a 96% customer satisfaction rating. • Resolved and repaired over 200 customer devices, resulting in a 15% increase in customer retention. • Generated over $50,000 in sales by utilizing the ‘serve, solve, and sell’ method. • Successfully managed inventory, ensuring 90% accuracy in all stock levels and pick-up orders. • Coordinated same-day pick-up inventory operations, ensuring 100% accuracy in all orders and packages. • Partnered with cross-functional teams to deliver programs/processes, resulting in a 20% increase in efficiency. • Demonstrated the ability to multi-task in a fast-paced, retail environment and consistently met deadlines. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Advanced tech support

  • Jan 2018 - Jan 2019

  • Processed sensitive media information with accuracy, ensuring all data was successfully transferred from software to hardware within tight deadlines. • Improved data entry speed by 30% and accuracy by 20%, resulting in increased efficiency and productivity. • Logged over 4000 tapes with reliable accuracy, increasing organization of media information by 20%. • Arranged logs on a tracking website, enhancing the organization of information and providing easy access to stakeholders. • Placed all logs in Excel files , further improving the organization of media information. Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Media management

  • Oct 2015 - Jan 2018

  • Processed sensitive media information with accuracy, ensuring all data was successfully transferred from software to hardware within tight deadlines. • Improved data entry speed by 30% and accuracy by 20%, resulting in increased efficiency and productivity. • Logged over 4000 tapes with reliable accuracy, increasing organization of media information by 20%. • Arranged logs on a tracking website, enhancing the organization of information and providing easy access to stakeholders. • Placed all logs in Excel files , further improving the organization of media information. Show less