Project Manager

• Jan 2023 - Present

Associate Customer Success Manager

• Feb 2021 - Jan 2023

Candidate Service Representative

• Nov 2020 - Feb 2021

Consistent communication with team members and leaders to stay updated on new processes; Arranged travel, hotel, and accommodations for candidates attending orientation; Client focused in a high volume and fast paced environment to deliver results in a high quality and efficient manner; Member of the Diversity and Inclusion Committee. Consistent communication with team members and leaders to stay updated on new processes; Arranged travel, hotel, and accommodations for candidates attending orientation; Client focused in a high volume and fast paced environment to deliver results in a high quality and efficient manner; Member of the Diversity and Inclusion Committee.

PhotoPass Photographer

• Oct 2019 - Dec 2020

Created a fun and safe environment to take photographs and make lasting memories in front of icon locations and with characters at all four WDW parks; Assited and answered Guest questions regarding the My Disney Experience app, how to access PhotoPass pictures, and park directions; Specialty training including View Assist, Enchanted Tales with Belle, and Make-a-Wish.

Parking Operations

• May 2018 - Sep 2019

Created a safe and efficient arrival and departure for Guests visiting Disney's Hollywood Studios; Drive and spiel a 210 passenger tram; Answered Guest questions regarding general park information

College Program Intern

• Jan 2018 - May 2018

Cast Member at the Disney's Hollywood Studios Parking LotCreated a safe and efficient arrival and departure for Guests visiting Disney's Hollywood Studios; Drive and spiel a 210 passenger tram; Answered Guest questions regarding general park information; Participated in a semester long Entertainment Show Production class

House Manager and Ticket Agent

• Sep 2015 - Dec 2017

Proactively resolved escalated ticketing problems and late arrivals; Ensured the safety of all Patrons attending Illinois State University's School of Theatre, Dance, and Music productions; Delivered a pre-performance house speech informing Patrons of show details and answer any questions or concerns; Proficient knowledge in TicketMaster Ticketing System and Printer; Knowledge of proper cash handling procedures Proactively resolved escalated ticketing problems and late arrivals; Ensured the safety of all Patrons attending Illinois State University's School of Theatre, Dance, and Music productions; Delivered a pre-performance house speech informing Patrons of show details and answer any questions or concerns; Proficient knowledge in TicketMaster Ticketing System and Printer; Knowledge of proper cash handling procedures

Stage Manger and Assistant Stage Manager

• May 2016 - Aug 2016

Stage Manager for Illinois Shakespeare Festival's 40th TYA (Theatre for Young Audiences) show, "Sleeping Beauty." Facilitated all production meetings; Hub of communication between all areas of production; Helped expedite decisions made throughout the production process; Problem solved obstacles that arose during rehearsals, meetings, tech, and performances Assistant Stage Manger for Illinois Shakespeare Festival's Main Stage World Premier of, "I <3 Juliet." Set up and tore down rehearsal rooms; Provided all paperwork for costumes within the show; Attended and took minutes for all production meetings; Step into the Stage Manager's role and attain all duties during the rehearsal process (i.e. breaks and reports); Coordinate, train, and supervise run crew members during tech and performances Show less

Stage Manager

• Mar 2016 - May 2016

Facilitated all production meetings; Hub of communication between all areas of production; Helped expedite decisions made throughout the production process; Problem solved obstacles that arose during rehearsals, meetings, tech, and performances; Worked with students between the age of 6-17; Coordinated the run crew during tech and performances Facilitated all production meetings; Hub of communication between all areas of production; Helped expedite decisions made throughout the production process; Problem solved obstacles that arose during rehearsals, meetings, tech, and performances; Worked with students between the age of 6-17; Coordinated the run crew during tech and performances

Electrics Intern

• May 2015 - Aug 2015

Ensured safety during lighting calls by wearing proper equipment, being cautious, and following all protocols; Repaired and cleaned inventory to ensure all equipment was in working condition; Worked on ladders and Genie lifts, Hung, circuit, and focused a light plot for an outdoor theater; Spotlight Operator for 2/3 main stage shows of the festival; Assisted in nightly gel changes between shows; Struck the light plot at the end of the season Ensured safety during lighting calls by wearing proper equipment, being cautious, and following all protocols; Repaired and cleaned inventory to ensure all equipment was in working condition; Worked on ladders and Genie lifts, Hung, circuit, and focused a light plot for an outdoor theater; Spotlight Operator for 2/3 main stage shows of the festival; Assisted in nightly gel changes between shows; Struck the light plot at the end of the season