Experience

Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Account Director

  • Feb 2016 - Present

  Manage and maintain a customer base and demonstrate year on year growthSell Telefonica`s product and service portfolio into the customer account baseField visits to customers as part of the sale processComplete and maintain account development plans for all customersManage customer relationships: creating positive relationships, setting and managing expectations, and providing best advice

• SMB Accounts Manager.

  • Nov 2013 - Feb 2016

   Development and articulation of an in-depth understanding of London area and business opportunities there Networking and building relationships within the region Ensure familiarity of and adherence to all processes and procedures within O2 and the Business Sales directorate Maintenance of an effective virtual team with regional team and wider O2 team network Development of excellent relationships with external and internal customers Deliver an outstanding customer experience Building effective cross-functional working relationships Business networking



O2

• Digital Sales Manager

  • Oct 2017 - May 2018



Next Group PLC

• Team Coach

  • Jun 2006 - Dec 2013

   Providing and continuously developing product knowledge.  Understanding and demonstrating customer care and high levels of customer service Replenishing stock and maintaining high standards of merchandising and housekeeping. Displaying good listening skills, identifying customer needs and responding to them quickly. Supporting, helping and leading colleagues with their work and getting involved in day-to-day activities as and when required. Showing a genuine interest in other people and willingness to help. Using initiative at all times. Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties. Training new or less experienced staff.  Adherence to all Company policies and procedures Maintaining and demonstrating security and Health and Safety awareness - ensure that standards are adhered to at all times Actively supporting and communicating with colleagues, customers and managers.



Liverpool Hope University

• Lecture and Conference Coordinator

  • Jan 2013 - Aug 2013

   Careful administration, attention to detail, following precise instructions. Make contacts and act as a liaison point between The Centre and a wide range of businesses and organisations in the city-region and wider. Computer, administration, policy and practical systems of Hope University. Use initiative and leadership. Research, report writing and presentation skills. Constructing and maintaining databases, use of range of MS Office and other computer systems. Organising meetings, events, transport and visitors scheduals, working across the University with e.g. conference, catering and accommodation services Excellent organisational skills, with experience of event management. The ability to market events – via a wide range of channels – to key stakeholders. Confident ‘in-person’ networker, with an understanding of networking via social media.



O2 Academy Liverpool

• Events Promoter

  • Oct 2008 - Oct 2011

   Identifying suitable acts and artists.  Identifying a suitable audience.  Arranging and distributing marketing material - flyers, posters and magazine adverts - in a style that will appeal to this audience.  Networking with guests and promoting upcoming events that may appeal to them.  Liaising with management on how promotion is working/not working and negotiating how it could be used or changed to work more effectively.  Identifying suitable acts and artists.  Identifying a suitable audience.  Arranging and distributing marketing material - flyers, posters and magazine adverts - in a style that will appeal to this audience.  Networking with guests and promoting upcoming events that may appeal to them.  Liaising with management on how promotion is working/not working and negotiating how it could be used or changed to work more effectively.