Aída Paulina Benítez Rivera

Project Management Officer at Softtek
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Contact Information
us****@****om
(386) 825-5501
Location
Aguascalientes, Aguascalientes, Mexico, MX
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • German Elementary proficiency

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Victor Arias

I had the opportunity to work with Aida in a multicultural project, starting the operation from "0" and creating a HR System in the platform of SAP with a total success, she leading the team, engaged with the due dates, and the most important part align with the budget and the global strategy. With out any doubt is strongly recommended professional.

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Credentials

  • Professional SCRUM master & Product Owner Certification
    Scrum.org
    May, 2021
    - Nov, 2024

Experience

  • Softtek
    • Mexico
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Management Officer
      • Nov 2022 - Present

  • Anheuser-Busch
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Delivery Lead PMO
      • Jun 2018 - Nov 2022

      Project Manager Office Project Manager Office

  • DAIMLER COMPANY AGUASCALIENTES
    • Mexico
    • Automation Machinery Manufacturing
    • 1 - 100 Employee
    • HRIS Specialist
      • Dec 2016 - May 2018

  • Softtek
    • Mexico
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Manager for Anheuser-Busch
      • Dec 2015 - Nov 2016

      Service Desk Lead

    • Project Leader at Softtek. LMS Admin for SABIC
      • Feb 2011 - Dec 2015

      In my current position I am supporting a Learning Management System for SABIC.Covering activities like definition of processes, implementation strategy, solution of problems and risk analysis.Global service experience based on the costumer ´s satisfaction.Attend client calls, e-mails & chats.Analysis of cases sent by different global costumers from SABIC until issues raised get solved. Personalized attention to Global Customers (America, Europe, Middle East Asia and Asia). Assistance in the management of several systems.Creation & Execution of Reports requested by the client.Creation and execution of the analysis of metrics that reflect the work done by the team monthly, such as utilization of every agent and of the system, number of requests received monthly, issues logged, between others.Work attached to ISO Certification process and definitions, performing as configuration manager of the Team. Creation and knowledge of Quality documents aligned to ISO & Softtek requirements.Creation and development of special projects to improve practices of the project and/or for specific requests of the client.Contact, meetings by phone/onsite with the client to give proper consulting and define strategy regarding Data Migration Process and Data fulfillment.Operation based on ITIL Practices and Quality proceedures. Show less

    • Oracle Purchasing for SwissRe
      • Feb 2008 - Feb 2011

    • COE for GE Money
      • 2006 - Feb 2008

  • Lebasi
    • Aguascalientes Area, Mexico
    • Assistant of Marketing
      • May 2005 - Dec 2005

      Management and planning of promotion projects and sale for the multilevel. Satisfaction levels research with our clients. Investigation of surroundings and competition. Coordination and pursuit of projects of the hand with the department of Telemarketing. Design of surveys, (also raise of objectives for each project, administration and presentation of results). Development of creative concepts to be made by the department of design, and evaluation of the material shown in the POP. (posters, flyers, presentations and others). Accomplishment of copys for the magazine Paso a Paso and other internal emissions. Checking of inventories, sales and other internal indicators related to the administration of sales. Activities of purchases.. Show less

Education

  • Universidad Autónoma de Aguascalientes
    LEM, Marketing
    2000 - 2005
  • Universidad Autónoma de Aguascalientes
    Licentiate degree, GENERAL INFORMATION
    2000 - 2005
  • Escuela de la Ciudad de Aguascalientes
    1997 - 2000

Community

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