Experience

Nexus IT

• United States
• Information Technology & Services
• 1 - 100 Employee

• Business Technology Consultant

  • Dec 2022 - Present



Inbound Computer Solutions, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SENIOR SYSTEMS ADMINISTRATOR

  • Nov 2010 - Dec 2022

  SENIOR SYSTEMS ADMINISTRATOR • Establish new accounts, reset passwords, and configure access to servers and file management software for users. • Create documentation highlighting ticket resolutions and application processes for helpdesk issues. • Responsible for setting up new desktop systems and configuring laptops for incoming employees, loading required software and server permissions. • Administer Microsoft 365, SharePoint online, Teams, and Intune accounts and policies for clients. • Research technical issues by utilizing knowledge base and professional experience to deliver timely resolutions. • Cultivate and maintained positive customer relationships that increase account services and expansion. • Facilitate proprietary software support applications, demonstrating a working knowledge of MS Outlook, Word, and Excel. • Investigate and implement solutions for hardware OEM builds, optimizing maintenance while minimizing vulnerabilities and downtime. • Install and manage VMware ESXi hypervisor virtual hosts. • Spearhead the physical installation, administration, and software management of Dell PowerEdge servers, including T630, T640, R440, and R700 series units for over 25 different businesses. • Accountable for proactively identifying and mitigating vulnerabilities by implementing best practices for software deployment, updates, and security compliance. • Display an extensive knowledge of Microsoft/Office 365 tenant management, including Azure Active Directory. Show less