Jessica Chiang
Marketing Specialist at Ripple Effect Dragon Boat Foundation- Claim this Profile
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Cantonese Native or bilingual proficiency
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Mandarin Professional working proficiency
Topline Score
Bio
Credentials
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Web Design Fast Track
Bay Area Video Coalition
Experience
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Ripple Effect Dragon Boat Foundation
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United States
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Spectator Sports
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1 - 100 Employee
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Marketing Specialist
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Jan 2018 - Present
-Analyzed and defined marketing strategies with colleague to improve overall media growth and presence -Managed marketing funds to ensure expenses are within budget -Boosted number of likes and followers by 6% by identifying and developing innovative strategies to create content for social media accounts including Facebook and Instagram using Canva and Photoshop -Managed and curated design assets for social media branding using Google Suite
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Director Of Finance And Operations
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Jan 2019 - Dec 2019
-Worked closely with Board President to strategized on budgeting issues increased funds by 22% for the 2019 year -Restructured team’s accounting books to increase effectiveness by utilizing Wave and Salesforce Management CRM for 80 people -Organized and led 2 large scale fundraiser events, generating $4,000 in revenue
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Genentech
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United States
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Biotechnology Research
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700 & Above Employee
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Case Manager
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Aug 2018 - Jan 2020
-Cross portfolio: Case manager for Ocrevus, Rheumatology, and Lucentis teams; provided benefit coverage reimbursement and financial assistance to support patients, pharmacists, and physicians effectively educate all parties -Facilitated onboarding of 4 team members to perform daily business operations toward the Patient Navigator Team -Identified regional trends utilizing Salesforce Management CRM and strategized to prevent barriers to improve overall workflow to guarantee thousands of… Show more -Cross portfolio: Case manager for Ocrevus, Rheumatology, and Lucentis teams; provided benefit coverage reimbursement and financial assistance to support patients, pharmacists, and physicians effectively educate all parties -Facilitated onboarding of 4 team members to perform daily business operations toward the Patient Navigator Team -Identified regional trends utilizing Salesforce Management CRM and strategized to prevent barriers to improve overall workflow to guarantee thousands of patients' therapy journey is on track -Represented Reimbursement Specialist Team for 4 month in assistance to complete over 22,000 patients’ insurance benefits investigations -Executed a high level of compliance for monthly audits and passed based upon criteria set by Quality and Compliance Team
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Intake Coordinator
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May 2017 - Aug 2018
-Cross trained in 26+ patient therapies to process 82 patient therapy referrals into Salesforce CRM, exceeding the daily metrics while maintaining a high quality of compliance standard -Spearheaded system migration and resolved Genentech Patient Foundation's issues by checking patient authorization forms to confirm validity in compliance with HIPPA -Planned and led social events by collaborating with committee peers to bring everyone together through encouragement and recognition
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Bay Area Video Coalition
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United States
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Media Production
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1 - 100 Employee
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Emerging Media Maker Fellow
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Jan 2017 - May 2017
"BAVC is a community hub and resource for media makers in the Bay Area and across the country, serving over 7,500 freelancers, filmmakers, job-seekers, activists, and artists every year. BAVC provides access to media making technology, storytelling workshops, a diverse and engaged community of makers and producers, services and resources. BAVC advocates for those whose stories aren't being told, and provides the resources for anyone to create and share, and amplify their stories and those of… Show more "BAVC is a community hub and resource for media makers in the Bay Area and across the country, serving over 7,500 freelancers, filmmakers, job-seekers, activists, and artists every year. BAVC provides access to media making technology, storytelling workshops, a diverse and engaged community of makers and producers, services and resources. BAVC advocates for those whose stories aren't being told, and provides the resources for anyone to create and share, and amplify their stories and those of their communities. BAVC's diverse, innovative programs lead the field in media training for youth and educators, technology and multimedia focused workforce development, visually-driven new media storytelling and audio-visual preservation. BAVC has been a trusted community educator, collaborator, incubator, community builder and resource for the media arts world since 1976." -Apply learned knowledge in Adobe Photoshop, HTML, and CSS to create a portfolio website to display our work -Collaborated with a team to assist and create a website for a client at a non profit organization (see portfolio for completed project) Show less "BAVC is a community hub and resource for media makers in the Bay Area and across the country, serving over 7,500 freelancers, filmmakers, job-seekers, activists, and artists every year. BAVC provides access to media making technology, storytelling workshops, a diverse and engaged community of makers and producers, services and resources. BAVC advocates for those whose stories aren't being told, and provides the resources for anyone to create and share, and amplify their stories and those of… Show more "BAVC is a community hub and resource for media makers in the Bay Area and across the country, serving over 7,500 freelancers, filmmakers, job-seekers, activists, and artists every year. BAVC provides access to media making technology, storytelling workshops, a diverse and engaged community of makers and producers, services and resources. BAVC advocates for those whose stories aren't being told, and provides the resources for anyone to create and share, and amplify their stories and those of their communities. BAVC's diverse, innovative programs lead the field in media training for youth and educators, technology and multimedia focused workforce development, visually-driven new media storytelling and audio-visual preservation. BAVC has been a trusted community educator, collaborator, incubator, community builder and resource for the media arts world since 1976." -Apply learned knowledge in Adobe Photoshop, HTML, and CSS to create a portfolio website to display our work -Collaborated with a team to assist and create a website for a client at a non profit organization (see portfolio for completed project) Show less
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JODI Group, Inc. Real Estate
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United States
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Real Estate
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1 - 100 Employee
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Administrative Assistant
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Sep 2016 - Mar 2017
• Hybrid of Listing Coordinator to ease agents in editing the Multiple Listing Service (MLS) status and Transaction Coordinator between multiple Escrow and Title companies to ensure a smooth workflow between agents and clients to meet tight deadlines in a fast pace Real Estate company • Answer incoming cold calls on a daily basis and directing calls to appropriate personnel • Effectively coordinate a high volume of documents to and from various parties • Ordered reports and inspections… Show more • Hybrid of Listing Coordinator to ease agents in editing the Multiple Listing Service (MLS) status and Transaction Coordinator between multiple Escrow and Title companies to ensure a smooth workflow between agents and clients to meet tight deadlines in a fast pace Real Estate company • Answer incoming cold calls on a daily basis and directing calls to appropriate personnel • Effectively coordinate a high volume of documents to and from various parties • Ordered reports and inspections for agents when needed • File Management—accurately recorded data, maintained files and reports for records following specific guidelines Show less • Hybrid of Listing Coordinator to ease agents in editing the Multiple Listing Service (MLS) status and Transaction Coordinator between multiple Escrow and Title companies to ensure a smooth workflow between agents and clients to meet tight deadlines in a fast pace Real Estate company • Answer incoming cold calls on a daily basis and directing calls to appropriate personnel • Effectively coordinate a high volume of documents to and from various parties • Ordered reports and inspections… Show more • Hybrid of Listing Coordinator to ease agents in editing the Multiple Listing Service (MLS) status and Transaction Coordinator between multiple Escrow and Title companies to ensure a smooth workflow between agents and clients to meet tight deadlines in a fast pace Real Estate company • Answer incoming cold calls on a daily basis and directing calls to appropriate personnel • Effectively coordinate a high volume of documents to and from various parties • Ordered reports and inspections for agents when needed • File Management—accurately recorded data, maintained files and reports for records following specific guidelines Show less
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Education
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2012 - 2016
University of California, Santa Cruz
Sociology, Social Sciences
Community
