Experience

Interapt

• IT Services and IT Consulting
• 100 - 200 Employee

• Lead, IT Support Analyst

  • Apr 2020 - Present



EyeSouth Partners

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Revenue Cycle Manager

  • Aug 2018 - Oct 2019



Visiting Nurse Health System

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Insurance authorization Specialist

  • Nov 2016 - Aug 2018



Sutter Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Agent

  • Apr 2014 - Nov 2016

  • One of 6 agents out of 40 agents chosen to be Cross trained in HR and Revenue Cycle Contact Center Functions • Functions In a high call volume inbound Contact Center • Trained in Revenue Cycle Functions. • Supports Patient account inquiries by answering perplexed questions, resolving issues at first call resolution, gathers insurance information and escalates issues to the proper team when escalation is involved. • Multitasks between Epic, Salesforce, Passport and Microsoft office in order to obtain data elements to assist callers. • Trained on Taleo Systems, PSDP, Lawson, k2 workspace and Kronos applications For technical Support • Supports Human Resource Customer service Inquiries • Supports Employee Payroll inquiries



Kinder Care

• United States

• Assistant Director

  • Mar 2012 - Apr 2014

  • Maintains files and family data. • Recruits and Schedules interviews with perspective applicants • Conducts interviews with perspective applicants to ensure the applicant meets the criteria of the organization • Monitors and Organizes Teacher to Student Ratio • Manages and supports a staff of 12 Teachers with daily schedules, questions or concerns. • Prepares weekly Staff labor reports • Completes Bi-weekly Payroll • Responds to and manages online inquiries • Prepare weekly financial reports regarding payments for the children. • Formulates Marketing Strategies to promote enrollment within the Center • Provides managerial support and customer service to families and perspective parents. • Tours new families around the facility to promote the Facility and the benefits of the educational program. • Assist Families in completing all necessary information and paperwork for newly enrolled Children. • Fulfills all record-keeping responsibilities • Assumes all Center Director responsibilities and duties in the absence of the CD. • Schedules appointments and meetings for Center Director. • Finds innovative ways to increase profit to the center • Performs data entry as needed. • Handles multiple phone lines daily. • Complies with the California Child Care Licensing Requirements.



Continuing Development Inc | Child Development Centers

• United States
• Education Administration Programs
• 200 - 300 Employee

• Associate Teacher

  • Aug 2008 - Mar 2012