Sr. Solutions Engineer

• Jun 2022 - Present

Solutions Engineer

• Apr 2021 - Jun 2022

Sales Engineer

• Oct 2018 - Apr 2021

Senior Sales Engineer

• Jul 2018 - Oct 2018

Sales Engineer

• Nov 2013 - Jul 2018

-Responsible for identifying and maximizing revenue -Assist the ibml Sales department with event support, public relations engagements, and pre-sales technical issues, including but not limited to RFP/RFI technical responses, customer site visits, and individual account related communications. -Assist the Customer Services staff with transitioning pre-sales technical requirements to implementation requirements. -Develop detailed case study materials to be used by ibml partners… Show more -Responsible for identifying and maximizing revenue -Assist the ibml Sales department with event support, public relations engagements, and pre-sales technical issues, including but not limited to RFP/RFI technical responses, customer site visits, and individual account related communications. -Assist the Customer Services staff with transitioning pre-sales technical requirements to implementation requirements. -Develop detailed case study materials to be used by ibml partners and resellers -Ensure equipment / resource availability for the purposes of Technology Days and Events -Technical\Demo day preparation regarding job setup, document mixture, machine configuration\functionality and required facilities -Maintain technical product skills in the areas of networks/communication, databases, and ibml products -Ensure overall customer satisfaction with ibml products and services -Attend sales process related meetings for the purpose of providing technical input and maintaining account status information. -Assist the ibml Engineering staff with technical input for product enhancements, fixes, or new product development. -Analyze customer operations for the purpose of process improvements -Maintain technical relationships with customers, re-sellers, and suppliers and report on new industry trends within each of the defined vertical markets -Develop, provide and maintain needed sales tools, spreadsheets, handouts and technical documents -Remain current on industry trends and help position ibml products and services as the industry leader

Implementation Specialist

• Jan 2013 - Nov 2013

Gather requirements and create specifications for customer installs. Train operators on the use of the ImageTrac and Software installed at their sites. Conduct Factory Acceptance tests. Implement ImageTrac solution at customer site. Provide Second Level Customer Support services. Travel both domestically and internationally to resolve customer problems. Supervised multiple efforts simultaneously while working with clients from CFO/CEOs to front-line personnel to ensure completion of… Show more Gather requirements and create specifications for customer installs. Train operators on the use of the ImageTrac and Software installed at their sites. Conduct Factory Acceptance tests. Implement ImageTrac solution at customer site. Provide Second Level Customer Support services. Travel both domestically and internationally to resolve customer problems. Supervised multiple efforts simultaneously while working with clients from CFO/CEOs to front-line personnel to ensure completion of tasks. Key Contributions: • Develop and maintain accurate project and technical documentation for customer installations. • Maintains current and thorough knowledge of all ImageTrac hardware and Software functionality. • Insures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.). • Insures that the highest possible level of customer satisfaction is maintained at all times. • Assists in the development and maintenance of accurate and complete hardware and software documentation. • Conducts effective, thorough and organized training for customers. • Assists in pre-installation planning (e.g. scheduling, site planning, training, etc.) and post-installation customer support issues

Implementation Associate

• Feb 2012 - Feb 2013

Technical Marketing Specialist

• Aug 2011 - Feb 2012