Lucas Perez Gam

Product Operations Manager @Miravia at Alibaba Group
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES

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Experience

    • China
    • Software Development
    • 700 & Above Employee
    • Product Operations Manager @Miravia
      • Mar 2023 - Present

    • Spain
    • Consumer Services
    • 700 & Above Employee
    • Project Manager
      • Oct 2021 - Mar 2023

      Responsible for operational projects and developments focused on enabling Glovo Partners to deliver the best User Experience. Leading cross-functional programs and solutions to increase Partners efficiency. Definition of KPIs and goals to improve Partners performance metrics. Build and provide tools and dashboards to help regional and country Partner Operations teams to drive improvements. Responsible for operational projects and developments focused on enabling Glovo Partners to deliver the best User Experience. Leading cross-functional programs and solutions to increase Partners efficiency. Definition of KPIs and goals to improve Partners performance metrics. Build and provide tools and dashboards to help regional and country Partner Operations teams to drive improvements.

    • Argentina
    • Internet Publishing
    • 700 & Above Employee
    • Product Commerce Owner
      • Jul 2020 - Sep 2021

      Integral coordination of the Marketplace for sellers product. Definition of sellers strategy and follow-up of key initiatives. Development, creation and monitoring of business and operational KPIs. UX Plan: project design and development for experience improvement. Pain point detection and continuous improvement plan. Continuous benchmarking.

    • Product Team Leader Sr
      • Jan 2019 - Jul 2020

      Management and development of a specialized team that analyzed consumer and seller behavior optimizing the site and the seller journey process. In charge of coordinating and evaluating 10 analysts that surpassed objectives consistently. Definition, monitoring and control of team KPIs.

    • Product Team Leader
      • Dec 2017 - Dec 2018

      Management and development of a specialized team that analyzed consumer and seller behavior optimizing the site and the seller journey process. In charge of coordinating and evaluating 10 analysts that surpassed objectives consistently. Definition, monitoring and control of team KPIs.

    • Argentina
    • Government Administration
    • 700 & Above Employee
    • Project Manager
      • Jan 2016 - Dec 2017

      Planning, coordination and execution of 360 media campaigns. Web and audiovisual content design to accompany different government initiatives and announcements. In charge of implementation, optimization and control of social media, digital campaigns and web projects. Production of audiovisual material. Monitoring and control of metrics and web traffic. Planning, coordination and execution of 360 media campaigns. Web and audiovisual content design to accompany different government initiatives and announcements. In charge of implementation, optimization and control of social media, digital campaigns and web projects. Production of audiovisual material. Monitoring and control of metrics and web traffic.

    • Mexico
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Content Manager
      • Jul 2015 - Jan 2016

      Content development and project management for customer loyalty, retention and reward programs for Personal and Cuponstar. Customers events and media campaigns coordination. Digital communication planning, execution and control for internal and external stakeholders. Content development and project management for customer loyalty, retention and reward programs for Personal and Cuponstar. Customers events and media campaigns coordination. Digital communication planning, execution and control for internal and external stakeholders.

    • Argentina
    • Education Administration Programs
    • 700 & Above Employee
    • Business Analyst
      • Oct 2012 - Jun 2015

      Analista bilingüe de acciones de marketing y promoción exterior. Investigación de mercados y viajes de exploración a Latinoamérica, USA, Europa. Estrategia de penetración en nuevos mercados. Capacitación e interacción exclusiva con representantes institucionales y comerciales. Global Networking & Recruitment. Referente de ventas corporativas.

    • International Analyst
      • Jul 2008 - Oct 2012

      Asesoramiento, seguimiento y gestión de alumnos internacionales. Venta y promoción regional de programas académicos bilingües. Control administrativo, financiero y contable.

Education

  • Instituto Tecnológico de Buenos Aires
    Diseño de Experiencia de Usuario (UX)
    2017 - 2017
  • Universidad Argentina de la Empresa
    Licenciatura, Comercializacion
    2011 - 2015

Community

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