Samantha Whiteley Kniskern
Assistant Manager at Domino's- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Cynthia Friday
Samantha is a talented professional who works well in groups and alone. I believe in her ability to succeed in anything!
Cynthia Friday
Samantha is a talented professional who works well in groups and alone. I believe in her ability to succeed in anything!
Cynthia Friday
Samantha is a talented professional who works well in groups and alone. I believe in her ability to succeed in anything!
Cynthia Friday
Samantha is a talented professional who works well in groups and alone. I believe in her ability to succeed in anything!
Credentials
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120-Hour TEFL Certification
Houston Community CollegeSep, 2022- Oct, 2024 -
OSHA General Industry Safety and Health
The OSHA Connection, LLCDec, 2010- Oct, 2024 -
ServSafe: Food Protection Manager Certificate
Houston Community CollegeMay, 2015- Oct, 2024
Experience
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Domino's
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United States
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Restaurants
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700 & Above Employee
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Assistant Manager
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Jul 2023 - Present
Heavy utilization of customer service skills, team leadership, communication of ideas, and hands-on, fast-paced learning Heavy utilization of customer service skills, team leadership, communication of ideas, and hands-on, fast-paced learning
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The Reserves Network (formerly Resource Staffing)
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Office Temporary
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Apr 2019 - Apr 2023
• Heavy focus on processing time and accuracy with necessary requirements of 900 images processed per hour and less than 5% inaccurate images per month • Contracted to Transcore, handling license plate imagery pre-billing • Enter license plates numbers according to images populated in database, verify vehicle information according to DMV records, correct processed images associated with technical malfunctions • Promoted at 3 months and again at 5 months • Heavy focus on processing time and accuracy with necessary requirements of 900 images processed per hour and less than 5% inaccurate images per month • Contracted to Transcore, handling license plate imagery pre-billing • Enter license plates numbers according to images populated in database, verify vehicle information according to DMV records, correct processed images associated with technical malfunctions • Promoted at 3 months and again at 5 months
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iQor
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Junior Agent
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Jan 2019 - Mar 2019
Security of information and customer service were top priority; I assisted our subscribers with questions in the filing process, and acted as a first-line for other departments in our client-company. This work was independent, detail-oriented, and fast paced. Working here increased my phone management and typing skills, as well as allowing me to sharpen my customer service and my ability to empathize with others. This was also my introduction to handling insurance claims. Security of information and customer service were top priority; I assisted our subscribers with questions in the filing process, and acted as a first-line for other departments in our client-company. This work was independent, detail-oriented, and fast paced. Working here increased my phone management and typing skills, as well as allowing me to sharpen my customer service and my ability to empathize with others. This was also my introduction to handling insurance claims.
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Starbucks
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United States
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Retail
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700 & Above Employee
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Shift Supervisor
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Oct 2017 - Feb 2019
I was voted Partner of the Quarter twice, and it's something that I definitely took pride in. Maintaining a balance between 'friendly' and 'in charge' can be a struggle, but I made it work! My partners and I spent every day working to provide excellent customer service and keep up with health and safety standards.
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Barista/ Barista Trainer
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May 2016 - Oct 2017
I maintained a thorough knowledge of our menu as well as drink recipes and procedures. I also helped to keep the work and customer areas clean and obstruction-free. I washed dishes and mopped floors as needed, as well as performing other basic upkeep. My customer service was my most important tool, both in-cafe and in the drive-thru.I've recently been promoted to Barista Trainer, with the expectation that I become a role model for my peers and an enthusiastic teacher to newcomers.
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Pappas Restaurants, Inc.
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United States
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Restaurants
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700 & Above Employee
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Prep Cook
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Apr 2015 - Apr 2016
- Prepped juices, baked desserts, bar garnishes, cheeses, and other items in accordance with the Daily Prep List(s)- Counted and assisted with Inventory- Maintained and used equipment at various stations- Plated food for guests (including tortillas, salads, seafood plates (ceviches), desserts, and crudos (sushi)- Cleaned and maintained sections of the kitchen and cooler daily
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Busser
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May 2014 - Apr 2016
- Provided friendly customer service- Maintained clean environments in dining areas and bathrooms- Breaked down and sanitizing all stations at close- Restocked supplies from inventory- Completed various other delegated tasks from managers and servers- Received two merit based raises and regularly assigned new employees to train
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Assistant Tutor
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Jan 2011 - Jun 2014
- Taught basic computer skills to adults - Assisted with high school level Math, English, History, Science, and Spanish - Developed strategies to aid in retention of material - Presented material / and highlighted areas to be focused on - Worked with test anxiety and relaxation techniques to increase focus - Provided patience and empathy when student became despondent - Taught basic computer skills to adults - Assisted with high school level Math, English, History, Science, and Spanish - Developed strategies to aid in retention of material - Presented material / and highlighted areas to be focused on - Worked with test anxiety and relaxation techniques to increase focus - Provided patience and empathy when student became despondent
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Textbook Solutions
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Houston, Texas Area
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Customer Service Associate/ Cashier
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Jan 2014 - May 2014
- Assisted customers with book selection and buybacks - Maintained knowledge of inventory and database organization - Assisted managers with packing and shipping of various items - Advertised in-classroom and at crosswalks - Followed daily cleaning procedures - Counted and balanced register - Assisted customers with book selection and buybacks - Maintained knowledge of inventory and database organization - Assisted managers with packing and shipping of various items - Advertised in-classroom and at crosswalks - Followed daily cleaning procedures - Counted and balanced register
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Bethany United Methodist Chrch
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Custodian
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Jan 2013 - Aug 2013
Maintained campus of day school and church on nightly basis. Maintained campus of day school and church on nightly basis.
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Teacher's Assistant
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Jun 2009 - Jul 2010
•Facilitated communication with customers in person and by phone •Supervised children between instruction sessions and ensured classes would begin on time •Verified student/parent personal information and demographics for student intake paperwork •Processed customer payments •Assisted with lessons and testing as needed, providing extra curriculum, practice work, or real-life examples •Maintained directors’ activities calendar and student instruction calendar •Cleaned up center daily; readied books and materials for teachers hourly Show less
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Education
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2017 - 2020
Colorado Technical University
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2015 - 2018
Houston Community College
Associate's degree, Baking and Pastry Arts/Baker/Pastry Chef
Community
