Senior Loan Specialist

• Mar 2023 - Present

Loan Coordinator

• Jan 2022 - Mar 2023

Experienced customer service professional with a proven track record in the banking industry. Adept at assisting with origination of Home Equity Lines of Credit (HELOC) applications in a fast-paced call center environment. NMLS licensed with expertise in verifying application information, reviewing terms, and processing applications through inbound and outbound calls. Reached agreement with customers on terms and interest rates, while adhering to loan and regulatory guidelines throughout application process. Committed to providing excellent customer service and striving for customer satisfaction.- High-performing customer service representative with a proven ability to handle a high volume of calls. Averaged over 50 daily calls and consistently exceeded production goals. Maintained an exceptional record of quality with a monthly average Quality Monitoring score of 99% based on over 100 evaluations. Show less

Home Preservation Specialist

• Jul 2020 - Jan 2022

Experienced Home Preservation Specialist with a strong background in managing defaulted loans and ensuring compliance with federal regulations. Skilled in negotiating loan modifications, conducting property inspections, and managing a high volume of cases. Adept at developing creative solutions to resolve delinquencies, maintaining strong relationships with borrowers, and effectively communicating with all stakeholders. A dedicated professional committed to preserving homeownership and reducing foreclosures through effective loan resolution.- Recognized as a Subject Matter Expert (SME) in the group and designated by the manager to provide support and guidance to all team members. Maintained an exceptional level of quality with a monthly average Quality Monitoring score of 98.5% based on over 200 evaluations. Consistently exceeded expectations with above 95% adherence and received high marks from customers with 98% CSAT scores. Named the "Employee of the Month" in December 2020.- Awarded “CEO Impact Deal of The Year 2021” Show less

Loss Mitigation Specialist

• Dec 2016 - Dec 2019

Managed a high volume of past due accounts independently. Expertise in collections, processing legal paperwork, enforcing judgments, and attending court hearings. Evaluated homeowner financial documents (such as bank statements, tax returns, credit reports, etc.) to identify the optimal loss compensation solution. Collected over $200k per month through effective negotiations and worked with credit card processors to freeze processed funds. Experienced in handling bankruptcy cases and filing proof of claims. Demonstrated ability to achieve results while providing exceptional customer service. Show less

Administrative Assistant

• Jul 2016 - Nov 2016

Assisted Portfolio Manager with administrative duties, including compilation of weekly borrowing base, production of administrative documents/reports/worksheets, and phone call responses. Conducted data entry and helped prepare weekly and monthly reports. Supported CEO and other executives by scheduling appointments and managing email/phone communication. Organized confidential documents and ensured their accurate upkeep. Provided administrative assistance to multiple departments, including sales, marketing, and HR. Preserved confidentiality while maintaining professionalism in a fast-paced work environment.- KPI report- Borrowing Base Show less

Patient Care Assistant

• Oct 2012 - Jun 2016

Rendered direct patient care and performed CNA duties post-surgery. Assisting with activities of daily living such as bathing, dressing, and eating. Taking and recording vital signs, such as blood pressure, temperature, and pulse. Monitoring patients' health and well-being, reporting any changes to the nursing staff. Providing emotional support to patients and their families. Helping with mobility, including transfers in and out of bed, use of walking aids, and ambulation. Assisting with hygiene, including bedpans, urinals, and toileting. Turning and repositioning patients to prevent bedsores. Administering medications and treatments as directed by the nurse. Keeping the patient's room and equipment clean and organized. Communicating with interdisciplinary team members, such as nurses and therapists, to ensure optimal patient care. Show less

CNA

• Jan 2011 - Oct 2012

Provide exceptional care and empathy to the elderly in their homes, performing CNA duties including monitoring vital signs, assisting with bathing/showering, changing of briefs, dressing, oral hygiene, shaving, catheter/ostomy care, transfers, housekeeping, active listening, companionship, and post-mortem care. Provide exceptional care and empathy to the elderly in their homes, performing CNA duties including monitoring vital signs, assisting with bathing/showering, changing of briefs, dressing, oral hygiene, shaving, catheter/ostomy care, transfers, housekeeping, active listening, companionship, and post-mortem care.

CNA

• Jan 2011 - Mar 2011

Provide home care to people of all ages on several different levels. Providing companion care, personal care, minor medical services, and case management. Provide home care to people of all ages on several different levels. Providing companion care, personal care, minor medical services, and case management.

Caregiver

• Dec 2009 - May 2010

Provide direct care for the elderly at their homes, grooming, bathing, feeding, cooking, dressing, light housekeeping, as well as company for them. Provide direct care for the elderly at their homes, grooming, bathing, feeding, cooking, dressing, light housekeeping, as well as company for them.

Developmentalist

• Aug 2007 - Oct 2009

Provided comprehensive care for individuals with mental disabilities, including grooming, bathing, feeding, cooking, dressing, housekeeping, accompanying to work, implementing therapeutic activities, and managing behaviors. Provided comprehensive care for individuals with mental disabilities, including grooming, bathing, feeding, cooking, dressing, housekeeping, accompanying to work, implementing therapeutic activities, and managing behaviors.

Habilitation Tech

• Nov 2005 - Feb 2007

Provided comprehensive care for individuals with mental disabilities, including grooming, bathing, feeding, cooking, dressing, housekeeping, accompanying to work, implementing therapeutic activities, managing daily behaviors and behaviors in community settings. Supervised a team of 7 coworkers and was responsible for managing shift operations. Provided comprehensive care for individuals with mental disabilities, including grooming, bathing, feeding, cooking, dressing, housekeeping, accompanying to work, implementing therapeutic activities, managing daily behaviors and behaviors in community settings. Supervised a team of 7 coworkers and was responsible for managing shift operations.