Experience

Leboat

• United Kingdom
• 1 - 100 Employee

• Base Manager

  • Aug 2020 - Present



Golf Town

• Canada
• Retail
• 300 - 400 Employee

• General Manager

  • Jan 2019 - Jan 2020



Treasure Island Marina

• Operations Manager

  • Feb 2018 - Jul 2018

  Oversaw the pre-season start-up & daily operation of a fast paced, 160 slip marina.Directed safe & efficient launch of power & sail boats up to 50' in length using a 20-ton hydraulic trailer system and overhead industrial craneImplemented a retail Point of Sale system to streamline sale processes, retain customer data, improve inventory control and provide detailed transaction reportingIntroduced an automated scheduling application for seasonal staff and payroll reportingEstablished an improved customer database that included site mapping of clients to service requirements, internal communications, and targeted newsletters.Initiated a scheduled inspection & reporting process that led to improved the maintenance and reduced the downtime of heavy equipment, rental boats and property mechanical systemsDesigned a multi-use building as a home for boat rentals, fuel sales and confectionery products that resulted in an enhanced sales experience for clients & staffRecruited and hired all seasonal staff with an emphasis on extraordinary customer serviceDirected projects of all external independent contractors.Generated comprehensive reports regarding incidents, events, and important business matters.



Main Street Hardware

• Owner / Operator

  • Jul 2012 - Mar 2018

  Drove business development and customer acquisition by devising targeted marketing and promotions plansCreated and marketed our "Brand" ensuring that all public touch points including print, web, social media, and signage etc. were instantly recognizableHired, trained, and motivated staff to achieve business objectives and exceed expectationsMaintained high standards of quality through continuous reviews of products and serviceInitiated and closed contracts and with all prime suppliers , including The Ministry of Natural Resources, Chief Firearms Office and The Beer Store resulting in multiple years of solid double-digit growthLeveraged our database to identify timely promotions that aided in inventory turnsActively supported dozens local community initiatives and charities resulting enhanced community support and a loyal client base.



Henry's

• Canada
• Retail
• 200 - 300 Employee

• District Sales Manager - Eastern Canada

  • May 2007 - Jan 2012

  Introduced our brand into 3 provinces, opening eleven locations throughout Ontario and the Atlantic provinces while achieving sales budgets of $150 millionDistrict was number one for 5 years in a row when measured against same store sales, gross profit percentage, extended warranty sales, and wages against budgetContinuously encouraged the skills enhancement of my teams resulting in a high level of engagement, reduced turnover, and solid gains in gross profit across all locationsEncouraged active involvement with community groups, service clubs, and charitable organizations to promote differentiation and brand loyalty in an increasingly over saturated marketplace.Actively collaborated across all departments within the organization to successfully achieve common goals

• Director Of Retail Sales

  • Apr 2001 - May 2007

  Identified an opportunity to launch a Staff Development Department that enhanced skills for hundreds of sales staff that had struggled in a rapidly changing category. Resulting in improved gross profit and employee morale.Engaged industry leading Sales Management teams with a focus on exceptional customer service while meeting and exceeding corporate objectivesRecognized a need for Management development and introduced a Management Trainee program ahead of planned store count growth that provided ongoing succession planning and exceptional deliverance of corporate objectivesLeveraged our Staff Development Department into a profit centre by converting internal training programs into consumer based education workshops. Success was quick and The Henry's School Of Imaging was launched in 14 citiesGuided a program of controlled growth expanding store count including responsibility for recruitment, site set up and the ongoing operation of 30 locations across multiple provincesIntroduced industry leading compensation & incentive programs that encourage tenure while improving gross profit

• Director Of Operations

  • Mar 1997 - Apr 2001

  Defined corporate policies which provided a platform for continued growth, corporate responsibility, and compliance with legislation that included Health & Safety training, Work Place Harassment, Violence Awareness Programs, and a Human Rights Violations Complaints reporting structurePerformed needs & cost analysis of training opportunities and then developed & implemented dozens of training programs, providing the foundation for the Staff Development DepartmentLead member of the Strategic Planning Committee where senior managers would collaborate to deliver fresh ideas for the futureDeveloped inventory receiving and control processes that ensured accurate efficient flow through while minimizing losses to shrink

• Regional Sales Manager

  • Dec 1995 - Mar 1997

  Performed ongoing training & procedural needs analysis that provided a foundation to support initial plans for store count growth.Enhanced existing processes & implemented many new operational protocolsCollaborated with senior executives to evaluate performance in the regional area and develop strategies to expand revenue generationSet & monitored weekly, monthly and quarterly achievement goalsCoached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotasRecruited the finest sales people with diverse backgrounds to quarter back sales in new locations.