Program Coordinator II

• Dec 2021 - Present

Program Coordinator

• Oct 2020 - Dec 2021

Customer Service Representative

• Jun 2020 - Oct 2020

Assistant Coordinating Manager, Behavior Health

• Sep 2016 - May 2020

Clerical Associate Level III

• Oct 2017 - Nov 2018

Manage active patient data, register patients, various administrative support functions.

Peer Counselor

• Sep 2016 - Oct 2017

Responsibilities included facilitating peer support groups that enabled participants to utilize tools given in their recovery. Provide one to one counseling to further aid patients in their process to live a healthier life. Assisted patients in the first stages of intake. Participate in committees designed to serve the behavioral health patients (Latino Bicultural Clinic and Health Literacy). Involved in survey studies to determine patient satisfaction and cultural competence. Visited community centers and help educate senior citizens on health. Show less

Open to Opportunities

• Nov 2012 - Sep 2016

Within the past years, I have developed strong skills that have enabled me to build a sustained confidence in those who work with me. I thrive on challenge and change, and I look forward to new opportunities to build positive relationships and more importantly, trust every day. My professional skills include, but are not limited to: • Uncovering needs and recommending appropriate solutions to problems. • Proposing solutions and then backing them up with top-quality results. • Building relationships with coworkers, beneficiaries, and strategic partners. • Developing processes and strategies to increase performance. • Accurately completing data research and analysis while demonstrating computer proficiency. Show less

Field Logistician/Admin

• Apr 2010 - Nov 2012

Logistician/Administrator – Emergency Malaria Intervention, Democratic Republic of Congo (August 2012 – November 2012) Base Logistician – Emergency Refugee Camp, Ben Gardane, Tunisia (July – September 2011) Base Logistician – Emergency Cholera Intervention, Yaounde, Cameroon (April – June 2011) Field Logistician – Kabo, Central African Republic (October - November 2010): Supported the activities of the Project with the resources, procedures and tools defined with the T&L (Transport & Logistics) Coordinator, in order to facilitate achievement of the operational objectives. Responsible for logistical and medical supplies to the Project. Fin/Admin – Batangafo, Central African Republic (April – September 2010): Superintending the finances and administration management of the MSF project as well as the human resources. Set the framework and rules by performing control checks and analysis, and guaranteeing their strict implementation. Directly responsible for the quality of accounting at the project level on a daily / monthly basis. Provided support to the coordination team in the capital city, the HR managers, administrators and the field coordinator in all aspects related to HRM (Human Resource Management) for international and national staff at project level. Planned, directed, supervised, and coordinated work activities within the entire HR cycle. Show less

Business owner

• Nov 2008 - Jul 2009

Managed the resources of all projects consisting of software training, telecommunications, or any other function where business and technology needs had to be managed and resources had to be coordinated. Responsible for assuring a project was completed within a certain set of restraints. Key Accomplishments: • Successfully implemented a system allowing file sharing between team members securely. • Met challenging deadlines using exceptional project management skills to formulate and successfully execute action plan. Show less

Commercial Manager

• Apr 2005 - Oct 2008

Responsible for the delivery of revenue invoicing and supporting management information to several multinational corporations with contracts valued at over $600M.Successfully managed a team of four whose responsibility included: receipt, validation, approval and payment of more than 3,500 vendor invoices monthly.Established, implemented and managed multi-regional standard operating management processes to ensure proper billing and reporting to customers. Provided expert support on commercial and financial issues.Interfaced with Finance, Tax, Legal, and Group Risk & Insurance departments to ensure clear interdepartmental communication. Conducted internal audit reviews to ensure adherence to strict internal and external audit requirements such as Sarbanes Oxley. Show less

Billing and Collections Manager

• Aug 2000 - Mar 2005

Managed and trained the billing team in accurate billing procedures and proper audit compliance.Launched (in conjunction with IT personnel) a new billing system which enabled expedient and accurate invoicing, reporting and accounting.Reduced the cost of Global Services Billing & Credit Management Centre of Excellence by maintaining DSO of 38 days.Reviewed and approved all Request For Proposals and contracts according to billing and collection policies.Liaised with the tax and regulatory departments regularly to maintain understanding of laws and regulations. Show less