Tomasz Maćkowiak

Delivery Manager at Controlant
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Contact Information
us****@****om
(386) 825-5501
Location
Wroclaw Metropolitan Area, PL
Languages
  • English Full professional proficiency

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5.0

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Piotr Sidor

Tomasz has worked with me as a Program/Project Manager. Tomasz is a highly motivated and dedicated individual who has a strong knowledge of new methodologies and applies them effectively to his projects. He is well-versed in agile scrum and other PM methodologies , and his attention to detail is exemplary. Tomasz consistently delivers high-quality work and ensures that all project requirements are met within the given timelines. He has a unique ability to identify potential risks and develop proactive measures to mitigate them. I highly recommend Tomasz for any engagement in any company. He is a valuable asset to any team and has the expertise to drive success in any project that he undertakes.

Liam Bates

I've had the pleasure of working with Tomasz and observing the changes he has helped drive in our development teams, including transition to new software and platforms, and new processes. The team is now operating more effectively than ever before. Tomasz is always full of energy, positivity, and a pleasure to work with!

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Credentials

  • AgilePM Foundation
    APMG International
    Mar, 2022
    - Nov, 2024
  • Leadership in Project Team Environment
    IBM
    Jun, 2014
    - Nov, 2024
  • PRINCE 2 Foundations
    PeopleCert
    Jun, 2014
    - Nov, 2024
  • ITIL v3 Foundations
    PEOPLECERT
    Feb, 2013
    - Nov, 2024
  • AgilePM Practitioner
    APMG International
    Mar, 2022
    - Nov, 2024
  • Prince 2 Practitioner
    PeopleCert
    Apr, 2019
    - Nov, 2024

Experience

    • Iceland
    • Software Development
    • 300 - 400 Employee
    • Delivery Manager
      • Sep 2023 - Present

      Agile & lean practices • Coach and mentor team members to apply the most appropriate agile and lean tools and techniques. • Encourage, build up, model, and coach self-organization and continuous improvement culture in teams. • Facilitate development and innovation processes and continuously review them for greater success. • Work closely with teams and product managers to ensure clarity in the roadmap and plans. • Help the product manager and development team to achieve customer satisfaction. Delivery support: • Identifying obstacles or impediments to value delivery and helping teams and the organization to overcome them. • Ensure that teams are provided with an environment to improve continuously. • Create, support, and maintain development processes. • Ensure that teams have a clear focus for their work and a clear mandate to do the work that is needed. • Ensure that teams plan and inspect their work. • Ensuring there’s slack time to spend on improving team culture and systems. • Ensure continuous value delivery in the development effort by streamlining a team’s deployment process. • Ensuring transparency and good open communications. • Bring people in as needed and raise and follow up on issues and red flags. Organizational coaching: • Ensure that onboarding into engineering teams is successful. • Taking intentional action to create positive cultural change within the organization. • Coaching and mentoring the wider organization on agile processes and ways of working. • Facilitating communication where necessary (e.g., meetings, retrospectives, planning, etc.) and coaching others in facilitation. • Identifying weak spots and working on organizational resilience. Show less

    • Switzerland
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Software Project Manager @Kaiterra
      • Sep 2022 - Jun 2023

      Spearheaded the establishment of a comprehensive SDLC policy, resulting in increased efficiency and reduced work. Collaborated with cross-functional teams to define project requirements, ensuring SDLC policies and procedures were properly aligned with business objectives. Oversaw the successful implementation of Jira, ensuring that projects were delivered on time, on budget, and met the defined quality standards. Played a key role in driving a culture of continuous improvement by promoting best practices, encouraging innovation, and fostering a collaborative team environment. Show less

    • Ireland
    • Airlines and Aviation
    • 700 & Above Employee
    • IT Program Manager / Delivery Team Manager
      • Jun 2019 - Sep 2022

      IT Program Manager responsible for implementing and overseeing integrated airline system project delivery for network planning, crew management, and operations control. Supervising work of 70+ Developers, Quality Engineers, and Business Analyst, strongly collaborating with internal teams of Scrum Masters, Product Managers, Product Owners and Business stakeholders. Working with business representatives to agree on project roadmap, scope, project deliverables and delivery dates. Managing risks and issues, with clear and practical actions, plans in place to ensure timely delivery. Managing external vendors (where required) across the project to ensure scope and delivery date for the project are agreed, tracked, and appropriately monitored. Direct management of ~20 employees including Scrum Masters, Project Managers, Business and Risk Analysts. Conducting performance evaluations of employees and setting goals for the team. Supporting employees with training and development activities and monitoring team performance to ensure objectives are met. Show less

    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Senior Project Manager (interim)
      • Nov 2017 - Dec 2018

      Gained valuable experience in managing multiple projects in the med-tech industry by leading assigned medium to large scale projects. Ensured stakeholder engagement and satisfaction by task anticipation, change management, risk mitigation associated with the project delivery. Worked collaboratively with a wide range of resources and functions. - Led Finance Operations Recovery Project as IT Workstream Lead, managed to improve and streamline finance processes by successful introduction of business process automation and various housekeeping activities - Managed Implementation of full trading license for company's legal entity in the Kingdom of Saudi Arabia. Involved in the Business Case creation and detailed planning of work sequence during the initiation phase, major business model change including new ERP system roll out in the KSA. - Led T&E Concur Tool implementation in EMEA region for multiple legal entities. Worked cross functionally and with 3rd party vendors responsible for successful implementation, oversaw the development and coordinated work of the global project team. Show less

    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Project/Programme Manager
      • Sep 2016 - Aug 2017

      Spearheaded the daily operations of project focused on workforce shift into newly created legal entity in Poland. Supported various IT processes improvements initiatives based on Kaizen Framework. - Led Global Business Transformation Program as a Program Manager (~200HC migration to SSC Wroclaw). Cooperated with 2 Transition Managers responsible for assigned sub-projects, transition of finance activities from EMEA locations to Poland. Successful delivery of the first project Wave. - Managed Various IT processes improvement initiatives based on Kaizen Framework. Anticipated and recommended various process improvements opportunities. Show less

    • Switzerland
    • Financial Services
    • 700 & Above Employee
    • Associate Director - Project Manager
      • Aug 2015 - Aug 2016

      IT Transition Manager - moving processes to the UBS offices by bridging business opportunity and reality, engaging with onshore business project resources, co-ordinating work-streams, controlling timelines, resolving issues and driving the transition from planning through to the execution. Main responsibilities : • Providing hands-on project management • Working with business function Project Leads to support the execution and implementation of project plans to transition business processes offshore • Providing accurate and timely update reports on project status, meeting minutes, issue logs and risk registers to both internal and external stakeholders • Managing risks and issues registers throughout the lifecycle of a business process transition, acting as the key interface and single point of contact • Managing global work force plans in collaboration with the business and in accordance with transition methodology • Business opportunity assessment and expert judgement to the onshore based partners • Building and managing client relationship across all business functions, • Developing project plans to ensure that all factors and internal/external dependencies have been considered, Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Information Technology Project Manager
      • Sep 2014 - Jul 2015

      • Manage the project staff and and provide overall leadership,• Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer,• Monitor the progress of project components to ensure the overall goals, schedules, budget and benefits of the project will be met,• Harmonize project components,• Control inter-dependencies in order to realize project benefits,• Resolve resource constraints and/or conflicts that affect multiple deliverables within the project,• Align organizational/strategic direction that affects projects and program goals and objectives• Resolve issues and change management within a shared governance structure• Accountable to executive sponsors for schedule, budget, and quality of all project components Show less

    • Business Services Portfolio Manager - Service Management
      • Mar 2012 - Aug 2014

      • Responsible for Global 24/7 Monitoring Centre set up in Poland (Transition Project)• Main project deliverables: Transfer of 30HC, infrastructure setup, knowledge transfer • Global owner of applications portfolio, accountable for IT service management• Management of the Client Relationship, • Single Point of Contact for process issue resolution and training,• Customer Specific expertise and service reviews, • Customer liaison (i.e. changes on account, keeping team abreast of issues, organizational changes, significant activities on the account, SOW management),• Collaborate with all stakeholders to maximize the value delivered to the customer according to the business need,• Highlight areas for improvement in current processes, and implement improvements• Provide education regarding applications, processes & procedures,• Escalation Point for Level 1/Level 2 support teams (India&Poland),• Expansion of Service (transition of new work/tasks/deployments/robotic scripts),• Problem Trend Analysis, Quality analysis and RCAs,• Liaison with the Support Teams / other SMEs as appropriate,• IT Service Management (Problem & Change & Incident)• Accountable for 24/7 Alert Monitoring and Actioning• Business Continuity planning, BCP solutions design Show less

    • United Kingdom
    • Staffing and Recruiting
    • 700 & Above Employee
    • System Analyst
      • Oct 2006 - Mar 2012

      Coordinated work of a team of data analysts in their daily duties. Responsible for the data quality sign off process for production environments during the data migration, data model governance and housekeeping. Participated in the global system roll out initiative where I managed work of the testing team responsible for Integration, Performance and UAT testing during development of bespoke made software in large IT landscape. Involved in the testing activities, change management, release management. Wave1 roll out completion for the entities in scope of the overall program. Close collaboration with various project stakeholders, where the global core project team consisted of ~60 people. Show less

    • Insurance
    • 700 & Above Employee
    • Customer Service Representative Team Lead / Office Administrator
      • Sep 2001 - Jul 2006

      - To supervise & assist a team of Customer Service Representatives in their daily duties, - To manage work in all areas of the department, always aiming to improve the level of customer service, - To prepare weekly reports and provide training for new joiners - Act as an internal focal point for the staff recruitment - Office Administration duties to ensure smooth operations within the office environment, including general admin support, office supplies, inventory management, data entry and record keeping, meeting coordination, travel arrangements, financial and expense management, facilities management, HR support, and general communication. Show less

Education

  • Technical University of Wroclaw
    Master’s in Management & Marketing, specialising in Company Management, Faculty of Computer Science & Management
    2000 - 2003
  • Wyższa Szkoła Handlowa we Wrocławiu
    Bachelor’s in Management & Marketing, specialising in Foreign Trade, Faculty of Marketing
    1997 - 2000

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