Experience

PT HM Sampoerna Tbk.

• Indonesia
• Tobacco Manufacturing
• 700 & Above Employee

• SRC Coach

  • Jan 2023 - Present

• Retail Engagement Executive

  • Apr 2022 - Dec 2022

  Build and maintaining good relationship with General Trade (GT) and Modern Trade (MT). Direct selling and promoting product visibility and avaliability through integrated trade programs.



Warung Pintar

• Indonesia
• Retail
• 300 - 400 Employee

• Quality Control of Customer Service

  • May 2021 - Apr 2022

  Error checking any customer service agent tickets through random sampling method, developing operational control to ensure that the results match the desired outcomes, calculating and developing table score for customer service agent to measure their KPI, giving daily feedback for operational improvement, do monthly training and personal coaching to agent.

• Customer Service

  • Sep 2020 - Apr 2021

  Responding Mitra Warung inquiries and complaints by clarifying desired information and issues, researching and exploring answers, alternative solutions, implementing solutions, escalating unresolved problems and distribute major problems to right person in charge (PIC) or related division.



PT Bank Mandiri (Persero) Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• Frontliner

  • Apr 2018 - Jul 2019

  Processing daily banking transactions, banking product soft selling and handling administration duties (i.e daily report transaction and cash stock opname) Processing daily banking transactions, banking product soft selling and handling administration duties (i.e daily report transaction and cash stock opname)