Jason Higgins
Supervisor - Business Processing at Great Lakes Higher Education Corporation and Affiliates- Claim this Profile
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Topline Score
Bio
Denise Golemb
Jason is a highly responsible and reliable gentelman filled with ideas and eager to do and learn more. As a bonus, Jason is easy to work with and a real pleasure to be around.
Beth Wieler
Jason as an agent relations manager was always very people oriented and worked very closely with his team members. He was always first to volunteer for a project or special assignment. Jason aspires to take on more responsibility and management roles. He always reached out to learn all he could and absorbed feedback he could use along the way!
Denise Golemb
Jason is a highly responsible and reliable gentelman filled with ideas and eager to do and learn more. As a bonus, Jason is easy to work with and a real pleasure to be around.
Beth Wieler
Jason as an agent relations manager was always very people oriented and worked very closely with his team members. He was always first to volunteer for a project or special assignment. Jason aspires to take on more responsibility and management roles. He always reached out to learn all he could and absorbed feedback he could use along the way!
Denise Golemb
Jason is a highly responsible and reliable gentelman filled with ideas and eager to do and learn more. As a bonus, Jason is easy to work with and a real pleasure to be around.
Beth Wieler
Jason as an agent relations manager was always very people oriented and worked very closely with his team members. He was always first to volunteer for a project or special assignment. Jason aspires to take on more responsibility and management roles. He always reached out to learn all he could and absorbed feedback he could use along the way!
Denise Golemb
Jason is a highly responsible and reliable gentelman filled with ideas and eager to do and learn more. As a bonus, Jason is easy to work with and a real pleasure to be around.
Beth Wieler
Jason as an agent relations manager was always very people oriented and worked very closely with his team members. He was always first to volunteer for a project or special assignment. Jason aspires to take on more responsibility and management roles. He always reached out to learn all he could and absorbed feedback he could use along the way!
Experience
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Great Lakes Higher Education Corporation and Affiliates
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United States
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Financial Services
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300 - 400 Employee
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Supervisor - Business Processing
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2009 - Present
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Radial Inc.
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Agent Relations Manager
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2006 - 2009
• Mentor, coach, and evaluate individual employees on weekly performance metrics including developing and implementing an enhancement plan which increased customer satisfaction by 23% over a 12 month period resulting in significant increases in employee performance levels. • Effectively manage a team of 20 sales and service employees ensuring achievement of daily and monthly business objectives based on team performance. • Facilitate rewards incentives focused on both team and individual performance. • Managed database project for client to evaluate effectiveness of an outbound phone campaign; recruited team and constructed database used; effort generated $44,000 in total sales. • Collaborated with management to launch new company vision, mission, and values to create buy-in amongst employees at every level, improve morale, team cohesion and business results. • Promoted from entry level position to Team Lead in six months. Promoted to Agent Relations Manager four months later. Show less
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Education
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2001 - 2005
Central College
Bachelor of Arts Degree
Community
