Denise Montoya
Vice President, Qualifications at Bluetooth SIG- Claim this Profile
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Topline Score
Bio
Credentials
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IT Information Library Foundations Certification (ITIL)
AXELOS Global Best Practice -
PROSCI Certified Change Practitioner
Prosci
Experience
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Bluetooth SIG
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United States
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Wireless Services
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100 - 200 Employee
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Vice President, Qualifications
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2020 - Present
► General Manager for all aspects of the business operation for Member Qualifications and Compliance. Functions include business operations of product certification program and trademark protection as well as the support areas of product management including user experience (UX), project management/change management, along with technical teams of engineering and quality assurance. ► Appointment by the Bluetooth Special Interest Group Board of Directors, Chair of working group… Show more ► General Manager for all aspects of the business operation for Member Qualifications and Compliance. Functions include business operations of product certification program and trademark protection as well as the support areas of product management including user experience (UX), project management/change management, along with technical teams of engineering and quality assurance. ► Appointment by the Bluetooth Special Interest Group Board of Directors, Chair of working group focused on Qualification process and policy simplification and improvements to benefit all members of the Bluetooth SIG. ► Develops and drives the vision and strategy and operations of the Qualification and Compliance for Bluetooth SIG.
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Vice President, Enterprise Planning
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2018 - 2020
► Leads the vision, strategy and prioritization across Bluetooth SIG for driving measurable outcomes for the enterprise. The results drive visible and predictable delivery of program and products through maturing the organizations capabilities through a repeatable and scalable business model. ► Directs Product Management, User Experience (UX), Project Management and Change Management functions by building a trusted and growth mindset culture to continually evolve and mature… Show more ► Leads the vision, strategy and prioritization across Bluetooth SIG for driving measurable outcomes for the enterprise. The results drive visible and predictable delivery of program and products through maturing the organizations capabilities through a repeatable and scalable business model. ► Directs Product Management, User Experience (UX), Project Management and Change Management functions by building a trusted and growth mindset culture to continually evolve and mature operations. Includes developing, implementing and maturing consistent operational processes to propel the organization effectiveness and efficiencies with an emphasis on change management and pushing the organization’s capabilities for the future. ► Foresees the need for innovation and brings to life product solutions that improves the member satisfaction by leveraging UX research, user feedback and innovative designs. Includes product visions, roadmaps, designs, and prototypes to launched enriched products to member community. ► Directed the Project Management Office that nurtures best practices in a way to encourage collaboration, visibility, consistency, and measurements for overall improvement of project delivery results. Responsible for leading the company's project portfolio from concept to delivery including leadership, guidance and training in project management techniques and delivery of cross functional programs with an emphasis on change management practices.
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Director, Business Programs
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Jun 2016 - 2017
► Directed the strategic brand planning and intergraded messaging for driving consumption of business solutions and Dynamics 365 Microsoft inside of Microsoft. Includes: brand value proposition & mission, service offering , audience identification, customer journey mapping, as well as content, web, digital and social strategies. ► Led the ongoing execution of the Dynamics@Microsoft product brand for driving digital transformation of business operations, maturing the Dynamics 365… Show more ► Directed the strategic brand planning and intergraded messaging for driving consumption of business solutions and Dynamics 365 Microsoft inside of Microsoft. Includes: brand value proposition & mission, service offering , audience identification, customer journey mapping, as well as content, web, digital and social strategies. ► Led the ongoing execution of the Dynamics@Microsoft product brand for driving digital transformation of business operations, maturing the Dynamics 365 product and steers the change for running an engineering service as a modern engineering business. ► Drove business operations and team readiness, product education, success story pieces, and strong community development with feedback mechanisms. Includes: digital presence, community programs gaining valuable customer feedback, and linking of integrated campaigns connecting with many segments with multiple channel delivery of digital, social, and print. Show less ► Directed the strategic brand planning and intergraded messaging for driving consumption of business solutions and Dynamics 365 Microsoft inside of Microsoft. Includes: brand value proposition & mission, service offering , audience identification, customer journey mapping, as well as content, web, digital and social strategies. ► Led the ongoing execution of the Dynamics@Microsoft product brand for driving digital transformation of business operations, maturing the Dynamics 365… Show more ► Directed the strategic brand planning and intergraded messaging for driving consumption of business solutions and Dynamics 365 Microsoft inside of Microsoft. Includes: brand value proposition & mission, service offering , audience identification, customer journey mapping, as well as content, web, digital and social strategies. ► Led the ongoing execution of the Dynamics@Microsoft product brand for driving digital transformation of business operations, maturing the Dynamics 365 product and steers the change for running an engineering service as a modern engineering business. ► Drove business operations and team readiness, product education, success story pieces, and strong community development with feedback mechanisms. Includes: digital presence, community programs gaining valuable customer feedback, and linking of integrated campaigns connecting with many segments with multiple channel delivery of digital, social, and print. Show less
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Principal, IT Solution Manager
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2014 - 2016
► Led and guided the Shared Enterprise Service organization (SESIT) transition to a modern service based organization and running of services as a business. The transformation drove service accountability, cross service collaboration, as well as end-to-end customer centric metrics. ► Drove the transformation of a service driven culture through institutionalizing an organization service maturity model for measuring progress, regular service assessments, customer focused measurements… Show more ► Led and guided the Shared Enterprise Service organization (SESIT) transition to a modern service based organization and running of services as a business. The transformation drove service accountability, cross service collaboration, as well as end-to-end customer centric metrics. ► Drove the transformation of a service driven culture through institutionalizing an organization service maturity model for measuring progress, regular service assessments, customer focused measurements for individual services and accountability through monthly service reviews with executive leadership team. ► Matured and managed the SESIT organization service catalog through establishment of catalog governance, founding of service manager community for cross service collaboration and sharing of best practices. Show less ► Led and guided the Shared Enterprise Service organization (SESIT) transition to a modern service based organization and running of services as a business. The transformation drove service accountability, cross service collaboration, as well as end-to-end customer centric metrics. ► Drove the transformation of a service driven culture through institutionalizing an organization service maturity model for measuring progress, regular service assessments, customer focused measurements… Show more ► Led and guided the Shared Enterprise Service organization (SESIT) transition to a modern service based organization and running of services as a business. The transformation drove service accountability, cross service collaboration, as well as end-to-end customer centric metrics. ► Drove the transformation of a service driven culture through institutionalizing an organization service maturity model for measuring progress, regular service assessments, customer focused measurements for individual services and accountability through monthly service reviews with executive leadership team. ► Matured and managed the SESIT organization service catalog through establishment of catalog governance, founding of service manager community for cross service collaboration and sharing of best practices. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Director, Enterprise Program Office (Marketing, Product Management, & CRM)
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2010 - 2013
► Planned, initiated, and directed delivery of Marketing and Product Ideation, Business System Analysis and Program Management for Marketing and Customer Relationship Management (CRM) portfolio. ► Directed strategic planning, enterprise end-to-end requirements, business modeling, communications and execution of go to market plan to deliver the Marketing competitive response plan, while balancing time to market and financial benefits. ► Accountable for delivery budget for… Show more ► Planned, initiated, and directed delivery of Marketing and Product Ideation, Business System Analysis and Program Management for Marketing and Customer Relationship Management (CRM) portfolio. ► Directed strategic planning, enterprise end-to-end requirements, business modeling, communications and execution of go to market plan to deliver the Marketing competitive response plan, while balancing time to market and financial benefits. ► Accountable for delivery budget for Marketing and CRM programs. Continually achieved CIO and Program Office metric for Project Delivery with close to 100+ highly complex programs delivered annually. ► Transformational director of both employees and consultants, moving team from IT concentration to broad business focus, driving reduction of duplication of efforts across enterprise. ► Recognized transformational leader of effective project office processes and technology enablers. Established companywide requirements framework, revolutionized requirement approaches and deployed Enterprise Requirements Toolset.
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Director, Business Management (Information Technology Delivery for Marketing)
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2008 - 2010
► Established, developed and directed strategic partnership with Marketing, Product Development and Information Technology. Through proactive management of strategic business and technology partners and communication, significantly increased understanding of business needs with technical teams and functional areas across the enterprise. Leveraged technical deliveries through internal software development life cycle and third party providers. ► Accountable for capitalized portfolio… Show more ► Established, developed and directed strategic partnership with Marketing, Product Development and Information Technology. Through proactive management of strategic business and technology partners and communication, significantly increased understanding of business needs with technical teams and functional areas across the enterprise. Leveraged technical deliveries through internal software development life cycle and third party providers. ► Accountable for capitalized portfolio for delivery of Information Technology assets. Portfolio investment realized increased product and service revenues, innovation, reduction in enterprise expenses and customer churn. Focus also included driving to financial and delivery trade-off, escalation and resolution management. ► Leader of business system analysis and delivery team supporting waterfall and iterative methodologies, focusing on speed to market of product launches for fulfillment of business needs. Introduced company wide use-case modeling and requirements management throughout the software development life cycle increasing requirement quality and reducing change later in the cycle.
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Senior Manager, Business System Analysis (Marketing & New Product Launches)
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2003 - 2008
► Managed the business system analysis and system integration designs for highly complex New Product and Service deployments. ► Facilitated the sharing of best practices across organization and peer groups through the establishment of the Comprehensive Delivery Process, creation of a Use-Case Library, development of Analysis On-Boarding program, staffing plan models and project standards. ► Managed the growth of the analysis team and through mentoring facilitated the internal… Show more ► Managed the business system analysis and system integration designs for highly complex New Product and Service deployments. ► Facilitated the sharing of best practices across organization and peer groups through the establishment of the Comprehensive Delivery Process, creation of a Use-Case Library, development of Analysis On-Boarding program, staffing plan models and project standards. ► Managed the growth of the analysis team and through mentoring facilitated the internal advancement of the staff.
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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Director, Information Technology (Emerging Market Techology Deployments)
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1996 - 2001
► Designed and directed concurrent implementations of Information Technology infrastructure and enterprise systems in South America, Central America and Southeast Asia. ► Designed and managed the quality testing of technology, through unit, integration, and user acceptance testing for the deployment of software. ► Managed capital and operational budgets and international market Information Technology budgets consistently being under forecast. ► Designed and directed concurrent implementations of Information Technology infrastructure and enterprise systems in South America, Central America and Southeast Asia. ► Designed and managed the quality testing of technology, through unit, integration, and user acceptance testing for the deployment of software. ► Managed capital and operational budgets and international market Information Technology budgets consistently being under forecast.
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Education
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DePaul University
Bachelor of Arts
Community
