Service Delivery Manager

• Mar 2023 - Present

Enterprise Customer Success Manager

• Jan 2021 - Mar 2023

Technology Consultant

• Nov 2018 - Jan 2021

Retail Fashion Client Project - Data and Reporting Team• Vendor Master Data Design lead for the Retail client Global ERP implementation Retail Goods Client Project – Master Data Process Team • Led key activities through all phases of project, including Plan & Analyze, Design & Build, Test, Deploy, and Support to successfully bring the SAP MDG-S and MDG-F solution to the client. • Owned creation and sign-off process for Business Process Designs as well as Functional Workflow Designs and Conversion Data Mappings which capture all functional requirements to be technically built by offshore development team.• Managed multiple teams (20+ resources) including Legacy IT, Business, Accenture Onshore, and Accenture Offshore to successfully complete three separate testing cycles. Identified subsequent issues throughout and implemented solutions quickly and efficiently.• Led Plan & Analyze workshops with client to assess their current end-to-end Vendor data setup process and recommend future MDG workflows and business processes.• Supported production issues for data throughout multiple releases of the project, identifying process gaps and implementing quick data fixes. Show less

Consulting Analyst

• Sep 2016 - Nov 2018

Retail Goods Client Project – Project Management Office • Managed complete process of on-boarding and off-boarding resources and assisted with the outsourcing of this task to the offshore team to reduce overall project costs.• Audited project documentation and ensured process teams were following correct protocol for all functional and technical documentation across the program.• Facilitated weekly meetings for project leadership to make key design and architectural decision across the entire solution. Show less

Logistics Integration Intern

• Oct 2015 - Apr 2016

•Performed crucial weekly tasks to support Logistics Integration Team. •Analyzed Warehouse invoices to find discrepancies. •Provided weekly scrubs on Warehouses to analyze their accuracy and proficiency in expediting and receiving orders. •Performed crucial weekly tasks to support Logistics Integration Team. •Analyzed Warehouse invoices to find discrepancies. •Provided weekly scrubs on Warehouses to analyze their accuracy and proficiency in expediting and receiving orders.

Materials Intern

• Jun 2015 - Aug 2015

•Member of the critical Kenworth Materials team supporting three Kenworth truck production facilities •Managed over 10,000 parts and worked with over 60 suppliers throughout the internship. •Utilized Main Frame data entry system and e79b scheduling, forecasting, and parts management system. •Learned about Kenworth products and state-of-the-art operations. •Introductory training on ECN management. •Member of the critical Kenworth Materials team supporting three Kenworth truck production facilities •Managed over 10,000 parts and worked with over 60 suppliers throughout the internship. •Utilized Main Frame data entry system and e79b scheduling, forecasting, and parts management system. •Learned about Kenworth products and state-of-the-art operations. •Introductory training on ECN management.

Business Development Intern

• Jun 2014 - Sep 2014

•Engaged in business to business development on the retail side at Evergreens. •Involved in brick and mortar expansion planning. •Assisted in monthly bookkeeping. •Observed interactions with investors and potential investors, as well as the process of raising capital. •Provided administrative support to the CEO and COO. •Participated in the process to help the staff simplify the menu and improve efficiency and production at the restaurant. •Engaged in business to business development on the retail side at Evergreens. •Involved in brick and mortar expansion planning. •Assisted in monthly bookkeeping. •Observed interactions with investors and potential investors, as well as the process of raising capital. •Provided administrative support to the CEO and COO. •Participated in the process to help the staff simplify the menu and improve efficiency and production at the restaurant.