Regulatory Oversight Manager

• Nov 2018 - Present

Compliance Manager

• Nov 2018 - Present

Senior Director, Compliance & Privacy

• Apr 2013 - Jun 2018

Reporting to the company CEO and Chief Compliance Officer, I actively led the Compliance Department in the execution of all aspects of the regulatory compliance program, the management of existing compliance business operations and contract and project management. I acted as subject matter expert on compliance and privacy related matters, including advising management on compliance and privacy related risks and controls. I supported company health plans, specialty companies and internal and external clients across the USA. I supervised up to 12 employees. I performed as the company Privacy Official successfully conducting privacy related investigations, breach assessments and notification directed corrective actions. I reengineered the incident reporting process achieving higher efficiency and improved reporting and tracking capabilities. I was responsible for all matters of general compliance and the delivery of a forward-moving regulatory compliance program focused on the prevention, detection and response to compliance issues. I developed and implemented annual compliance work plans; served as Compliance Committee Chairperson. I developed compliance monitoring plans; created monitoring tools and dashboards, managed implementation of corrective action plans. I collaborated with legal counsel on a variety of matters such as contracting and review and resolution of regulatory related issues and investigated and resolved business ethics and compliance concerns such as conflict of interest situations and violations of company policies and procedures. I maintained strong and effective working relationships with staff at all levels of the company and consulted on business process elements and aided in the training, growth and development of staff.

Director, Compliance

• Dec 2008 - Apr 2013

Supporting the Vice-President of Compliance for Cenpatico Behavioral Health by leading the compliance department in the development and delivery of compliance training programs and the execution of monitoring and auditing processes to confirm compliance with federal, state and local regulatory and contractual legal requirements. Overseeing the prevention and detection of compliance issues and concerns ensuring appropriate response and action; keeping management well informed regarding CBH's compliance status; managing accurate and complete reporting and record keeping.

Compliance Leader, North America

• Sep 1997 - Mar 2008

Developed and implemented quality focused compliance programs for all North America operations. In response to market conditions and legislative changes advised and guided all business functions in the design and implementation of standards of conduct, policies, procedures and compliant processes. Composed, updated and implemented policies and procedures; created and delivered compliance training and educational materials. Constructed and executed compliance monitoring and auditing processes. Established reporting processes and investigation methods to evaluate identified compliance concerns. Aided human resources in enforcement and disciplinary processes. Drove the design and implementation of preventative and detective controls to address areas of vulnerability and avoid additional compliance risk. Ensured appropriate response to identified compliance issues and concerns.

Project Manager, North America Operations at GE Money, GE Consumer Finance

• 1993 - 1997

Supported 14 Customer Service & Collections Call Centers and the Remittance Processing and Card Production and Billing Center for North America ensuring each Center and its employees had the tools and training to provide best in class services to customers and clients.Managed a cross-functional team directing all aspects of the business wide project to implement the system and process changes required to ensure compliance with the 1996 amendments to the Fair Credit Reporting Act. Reported status updates regularly to the senior management team including the President/CEO, General Counsel and Seniors VPs.Implemented the credit reporting agency Automated Consumer Dispute Verification process in all 14 Call Centers ensuring compliance with the federal Fair Credit Reporting Act requirements. Authored and administered communications and training specific to regulatory compliance requirements and business policy requirements.