Karen T. Jordan
Senior Research Librarian at Smith Anderson- Claim this Profile
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Bio
Terry B. Hill
In January of 2020, Karen joined the Durham County Library as Training Coordinator. This was a new position for the library, which meant there was a lot of ambiguity and required flexibility to build a foundation for a comprehensive training program. Within her first three months, Durham County suffered a mal-ware attack immediately followed by the onset of the COVID-19 pandemic and subsequent closure of the library. Although she was new to the library, in a new position, and isolated without County technology, Karen’s strong initiative kept her moving forward to engage with colleagues and identify her counterparts in other libraries. Karen cultivated strong relationships, internally and externally, to identify staff needs. She convened working groups who took a deep dive into their respective training topics to develop trainings for library staff. Karen is very detail oriented and her strong self-awareness allows her to balance the need to see the big picture. Karen brings a high-level of enthusiasm and professionalism that would be welcomed in any organization. I hope for the opportunity to work with her again.
Jill Thompson
I had the pleasure of working with Karen for almost two years. Karen is a very dedicated worker who consistently approaches her work with enthusiasm. As someone with a thirst for knowledge, Karen is both eager to learn and unafraid to ask questions. In addition to her strong work ethic, Karen goes to great efforts to cultivate working relationships within and across teams, and is thoughtful and measured in both her communication and her feedback. Overall, she is a dynamic addition to any team.
Terry B. Hill
In January of 2020, Karen joined the Durham County Library as Training Coordinator. This was a new position for the library, which meant there was a lot of ambiguity and required flexibility to build a foundation for a comprehensive training program. Within her first three months, Durham County suffered a mal-ware attack immediately followed by the onset of the COVID-19 pandemic and subsequent closure of the library. Although she was new to the library, in a new position, and isolated without County technology, Karen’s strong initiative kept her moving forward to engage with colleagues and identify her counterparts in other libraries. Karen cultivated strong relationships, internally and externally, to identify staff needs. She convened working groups who took a deep dive into their respective training topics to develop trainings for library staff. Karen is very detail oriented and her strong self-awareness allows her to balance the need to see the big picture. Karen brings a high-level of enthusiasm and professionalism that would be welcomed in any organization. I hope for the opportunity to work with her again.
Jill Thompson
I had the pleasure of working with Karen for almost two years. Karen is a very dedicated worker who consistently approaches her work with enthusiasm. As someone with a thirst for knowledge, Karen is both eager to learn and unafraid to ask questions. In addition to her strong work ethic, Karen goes to great efforts to cultivate working relationships within and across teams, and is thoughtful and measured in both her communication and her feedback. Overall, she is a dynamic addition to any team.
Terry B. Hill
In January of 2020, Karen joined the Durham County Library as Training Coordinator. This was a new position for the library, which meant there was a lot of ambiguity and required flexibility to build a foundation for a comprehensive training program. Within her first three months, Durham County suffered a mal-ware attack immediately followed by the onset of the COVID-19 pandemic and subsequent closure of the library. Although she was new to the library, in a new position, and isolated without County technology, Karen’s strong initiative kept her moving forward to engage with colleagues and identify her counterparts in other libraries. Karen cultivated strong relationships, internally and externally, to identify staff needs. She convened working groups who took a deep dive into their respective training topics to develop trainings for library staff. Karen is very detail oriented and her strong self-awareness allows her to balance the need to see the big picture. Karen brings a high-level of enthusiasm and professionalism that would be welcomed in any organization. I hope for the opportunity to work with her again.
Jill Thompson
I had the pleasure of working with Karen for almost two years. Karen is a very dedicated worker who consistently approaches her work with enthusiasm. As someone with a thirst for knowledge, Karen is both eager to learn and unafraid to ask questions. In addition to her strong work ethic, Karen goes to great efforts to cultivate working relationships within and across teams, and is thoughtful and measured in both her communication and her feedback. Overall, she is a dynamic addition to any team.
Terry B. Hill
In January of 2020, Karen joined the Durham County Library as Training Coordinator. This was a new position for the library, which meant there was a lot of ambiguity and required flexibility to build a foundation for a comprehensive training program. Within her first three months, Durham County suffered a mal-ware attack immediately followed by the onset of the COVID-19 pandemic and subsequent closure of the library. Although she was new to the library, in a new position, and isolated without County technology, Karen’s strong initiative kept her moving forward to engage with colleagues and identify her counterparts in other libraries. Karen cultivated strong relationships, internally and externally, to identify staff needs. She convened working groups who took a deep dive into their respective training topics to develop trainings for library staff. Karen is very detail oriented and her strong self-awareness allows her to balance the need to see the big picture. Karen brings a high-level of enthusiasm and professionalism that would be welcomed in any organization. I hope for the opportunity to work with her again.
Jill Thompson
I had the pleasure of working with Karen for almost two years. Karen is a very dedicated worker who consistently approaches her work with enthusiasm. As someone with a thirst for knowledge, Karen is both eager to learn and unafraid to ask questions. In addition to her strong work ethic, Karen goes to great efforts to cultivate working relationships within and across teams, and is thoughtful and measured in both her communication and her feedback. Overall, she is a dynamic addition to any team.
Credentials
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Public Librarian Certification
State of North CarolinaDec, 2019- Nov, 2024 -
Associate Professional in Human Resources (aPHR)
HR Certification Institute - HRCINov, 2019- Nov, 2024 -
Mental Health First Aid - Certified
National Council for Mental WellbeingDec, 2022- Nov, 2024
Experience
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Smith Anderson
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United States
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Law Practice
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200 - 300 Employee
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Senior Research Librarian
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Apr 2023 - Present
Perform legal research, information retrieval and delivery, day-to-day management of research services, and internal client support for 157 attorneys across 56 practice areas. Perform legal research, information retrieval and delivery, day-to-day management of research services, and internal client support for 157 attorneys across 56 practice areas.
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Durham County Government
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United States
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Government Administration
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700 & Above Employee
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Training, Research & Program Management Librarian
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Jan 2020 - Present
Partner with library leadership, IT, marketing and public service staff to assess needs, create training programs in system-wide initiatives, electronic resources, internal systems, and policies. Member of Management Council. • Built foundational elements, duties, and responsibilities of a brand new position and department • Managed multiple teams of 4-8, logistical planning, delegating work to complete major projects on-time • Pioneered foundational staff training programs in areas of Customer Service, Integrated Library System and New Employee Onboarding for 180 staff members • Developed peer-to-peer recognition program boosting staff engagement, happiness, and wellbeing • Created customer and staff surveys, performed qualitative data analysis leading to directed training efforts • Employed a relationship-based approach to leadership yielding engagement and collaboration • Managed and championed monumental manual database clean-up of 160,500 legacy system records in 6 months by 180 staff, resulting in a uniform database, improved process efficiency, accuracy and time. Show less
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Washington University in St. Louis
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United States
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Higher Education
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700 & Above Employee
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Research Compliance Specialist
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Oct 2017 - May 2019
Responsible for assuring the objectivity and integrity of research conducted by medical school and main campus faculty at Top Ten NIH-Funded U.S. research university in the administration, issue identification, and improvement of Research Conflicts of Interest program. • Interpreted complex federal/university policies and regulations as they related to faculty members’ institutional responsibilities • Evaluated complex research/fiscal relationships for compliance and conflicts of interest to adhere to federal and agency regulations • Promoted exceptionally high standards of data security and integrity; worked frequently with sensitive or confidential information • Cultivated positive institute-wide partnerships with departments, business offices, and faculty on two campuses, including with university executives • Held leadership roles on the HR events and philanthropic committees; facilitated community outreach, fundraised, and improved employees’ social experiences Show less
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Saint Louis Zoo
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United States
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Museums, Historical Sites, and Zoos
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200 - 300 Employee
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Information Professional & Librarian, Institute for Conservation Medicine
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Sep 2016 - Feb 2018
Actively supported and partnered in the critical research and data collection, curation, and information sharing activities with an award-winning wildlife veterinarian and epidemiologist, along with the ICM team of conservation scientists, at the two-year winner of Nation’s Best Zoo (2017, 2018). • Established data organization best practices and procedures • Curated extensive library of 1,200 information resources in under 18 months • Redesigned and administered department intranet pages in SharePoint to promote ICM’s expertise, research, and capacity-building to zoo leadership and colleagues Show less
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RTI International
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United States
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Research Services
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700 & Above Employee
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Database, Research & Reference Librarian
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May 2006 - Jan 2016
Managed proprietary database (comprising 24,000 sources, accounting for 5% of daily web traffic) while simultaneously administering corporate memberships and sponsorships and managing electronic journal subscriptions. Led multiple cross-functional projects. • Promoted RTI’s reputation for scientific and research excellence across multiple scientific, engineering, and international development disciplines • Collaborated with the communications and marketing teams to create web pages promoting RTI’s research expertise and capabilities • Performed research, analytics, literature searches (including Boolean search modifiers), and internal client support for a base of 4,000 employees across 26 research groups; developed deep understanding of each client’s priorities and objectives • Excelled in roles of key point-of-contact, primary user, QA tester, and liaison among project players, such as marketing/communications staff, software vendors, internal IT staff, project managers, and management champions • Received multiple awards for organizational impact Show less
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Education
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Bradley University
Bachelor of Science - BS, Education -
North Carolina Central University
Master of Library Science (MLS), Academic Libraries Concentration
Community
