Experience

2U

• United States
• Education Administration Programs
• 700 & Above Employee

• Sr. Operations Analyst

  • Oct 2020 - Present

  • Project manager for Admission department initiatives across 60+ programs• Plan and facilitate project meetings to manage timelines, assign responsibilities and focus priorities to ensure successful execution• Create standard operating procedures, analyze program data to identify trends, and preparing technical summary reports• Identify and diagnose Admissions technical issues and escalate to tech team for issue resolution

• Operations Coordinator

  • Apr 2018 - Present

  • Support Senior Managers of Operations and the Applicant Success team to define operating objectives, strategies, and key success metrics for the department• Assist in determining best practices across all programs for data integration and Salesforce data and metrics• Support quality assurance process across all programs at each stage of application processing• Prepare and maintain Salesforce and Tableau reports by collecting, analyzing, and summarizing information that is relevant to both Admissions and Applicant Success departments• Work with Data Integration, Salesforce, Senior Managers of Operations, Program Management, and Applicant Success teams to develop essential workflow and validation rules to assist risk mitigation for all 2U supported programs• Assist with resolving technical requests for Applicant Success, Program Management, and Admissions departments• Provide direct support to the Applicant Success department and work directly with all members of the team to assess current operations and needs of the department, as well as recommend strategies of improvement or maintenance of current best practices

• Operations Specialist

  • Nov 2016 - Present

  • Support Senior Managers of Operations and the Applicant Success team to define operating objectives, strategies, and key success metrics for the department• Assist in determining best practices across all programs for data integration and Salesforce data and metrics• Support quality assurance process across all programs at each stage of application processing• Prepare and maintain Salesforce and Tableau reports by collecting, analyzing, and summarizing information that is relevant to both Admissions and Applicant Success departments• Work with Data Integration, Salesforce, Senior Managers of Operations, Program Management, and Applicant Success teams to develop workflow requirements, validation rules, and risk mitigation for all 2U supported programs• Assist with resolving technical requests for Applicant Success, Program Management, and Admissions departments• Provide direct support to the Applicant Success department and work directly with all members of the team to assess current operations and needs of the department, as well as recommend strategies of improvement or maintenance of current best practices

• Admission Counselor

  • Feb 2014 - Nov 2016

  • Recruit graduate applicants expressing interest in pursuing an online degree of Masters of Social Work• Build trusted relationships with applicants to ensure completion of the application process and ultimate enrollment in a Master's program• Prioritize rigorous workload in line with the level of escalation require to resolve issues• Act as first level of escalation for team of 2-3 Admissions Counselors to complete projects assigned by Program Director• Implement department process improvements to advance contact with prospective students• Compile and analyze up-to-date financial projection reports to evaluate management strategy• Create and manage Salesforce reporting to align and distribute team workload• Mentor and train new Admissions Counselors throughout the on-boarding process• Provide technical support during live online information sessions for prospective and admitted students



Vocus

• Public Relations and Communications Services
• 100 - 200 Employee

• Account Executive

  • Feb 2013 - Aug 2013

  Currently managing a 1,000+ client book of business while completing 50+ calls per day to iContact email subscribers to up-sell them into the Vocus Marketing Suite. Consulting all accounts on a case by case basis assisting them with their email strategy and overall digital marketing needs. Performing a minimum of 10 client presentations per week and analyzing utilization data and provide value driven recommendations resulting in improved consumption. Vocus Marketing is an all-in-one software suite that helps you attract customers and generate publicity for your business, even if you're not a marketing expert. Today the buying cycle starts online. That's where people search for products with Google, ask their friends for recommendations on Facebook and Twitter, and read reviews on websites. Vocus Marketing software makes it easy to reach customers on search engines, across social networks and through the media.

• Mid Market Sales Coordinator

  • Dec 2011 - Feb 2013

  -Communicate with high-level executives in nationwide mid-market companies, including but not limited to corporations with $5-750 million annual revenue, universities, non-profits, and public relations agencies.-Coordinate web demonstrations for mid-market sales executives and serve as a liaison between executives and potential Vocus clients. -Maintain an in-depth understanding of Vocus's marketing and public relations software platforms, including SEO optimization, social media, press release distribution, and online marketing.