Director, Program Management - Logistics (Last Mile Innovation)

• Aug 2023 - Present

Head of IDC, NA

• Sep 2022 - Aug 2023

Manager, Program Management- Pharmacy Automation Technology

• Feb 2022 - Nov 2022

• Manage the Tech Integration Program Management team, responsible for overseeing pharmacy automation tech. • Manage launch and integration of new automation tech- including but not limited to; software releases, patch updates, user acceptance testing, complete E2E testing and bug resolution. • Work with multiple external vendors and internal tech teams to develop and pilot both short term solutions and long-term tech initiatives with special consideration to pharmacy compliance and… Show more • Manage the Tech Integration Program Management team, responsible for overseeing pharmacy automation tech. • Manage launch and integration of new automation tech- including but not limited to; software releases, patch updates, user acceptance testing, complete E2E testing and bug resolution. • Work with multiple external vendors and internal tech teams to develop and pilot both short term solutions and long-term tech initiatives with special consideration to pharmacy compliance and quality goals. • Develop automation logic, process workflows and write BRDS for initiatives improving site TPH and reduction of QREs. • Coordinate and partner with 3P vendors, engineers, data analysts and ops to triage high severity events to resolution. • Responsible for prioritization of future pharmacy tech, including bug fixes, feature request and long-term improvements to allow scalability.

Sr Manager, Program Management- XLDS/RSR OI Process Engineering

• Aug 2021 - Mar 2022

• Manage Ops Integration Program and Process Engineering teams for Amazon XL and Rural, Super Rural networks. • Manage centralization and automation initiatives to support Last Mile delivery stations for UTR and On-The-Road (OTR) • Partner with program and tech teams to prioritize new technology, identify requirements for operations and build standard work procedures based on impact of new tech. • Manage a team responsible for developing, piloting, and expansion of continuous… Show more • Manage Ops Integration Program and Process Engineering teams for Amazon XL and Rural, Super Rural networks. • Manage centralization and automation initiatives to support Last Mile delivery stations for UTR and On-The-Road (OTR) • Partner with program and tech teams to prioritize new technology, identify requirements for operations and build standard work procedures based on impact of new tech. • Manage a team responsible for developing, piloting, and expansion of continuous improvement projects. • Manage, prioritize and implement cost initiatives by improving in-station workflows, station engineering design and staffing optimization. • Partner with data science engineers to optimize the hub DP linehaul network for RSR stations.

AMZL Routing Tech SME - Complex Delivery/Geospatial

• Nov 2020 - Aug 2021

• AMZL Routing Tech SME for Complex Deliveries- Focused on improving delivery success to downtown and secure addresses. • AMZL Tech SME for Geospatial and Maps Technology- directly partner with product and engineering teams as the voice of the operations and program teams. • Responsible for tracking NA, EU and CA metrics around geospatial delivery point accuracy and road segment completion metrics. Intake field issues and partner with geospatial team on validation and corrections. •… Show more • AMZL Routing Tech SME for Complex Deliveries- Focused on improving delivery success to downtown and secure addresses. • AMZL Tech SME for Geospatial and Maps Technology- directly partner with product and engineering teams as the voice of the operations and program teams. • Responsible for tracking NA, EU and CA metrics around geospatial delivery point accuracy and road segment completion metrics. Intake field issues and partner with geospatial team on validation and corrections. • Define business requirements for driver facing delivery applications; map identifiers, delivery instruction workflows and driver support workflows. • Partner with operations, product and engineering teams to triage issues, create short term process based solutions while identifying, defining and prioritizing long term tech solutions.

Manager, Network Risk & Flow - EU Central Ops

• Nov 2019 - Nov 2020

• Built EU Central Ops Risk & Flow team from inception- responsible for providing 24 hour forecasting, inbound volume tracking, staffing recommendations and driver/flex capacity adjustments to delivery station operations. • Developed an AMZL flow dashboard and Volume management platform to provide improved ops visibility and operating plan recommendations to logistic schedulers and station operators. • Launch late PM forecasting, centralized Container Planning and Sideline processes… Show more • Built EU Central Ops Risk & Flow team from inception- responsible for providing 24 hour forecasting, inbound volume tracking, staffing recommendations and driver/flex capacity adjustments to delivery station operations. • Developed an AMZL flow dashboard and Volume management platform to provide improved ops visibility and operating plan recommendations to logistic schedulers and station operators. • Launch late PM forecasting, centralized Container Planning and Sideline processes across stations in the EU5. • Work with Tech SMEs to define long-term goals and tech functionality for container planning and multi-cycle operations. • Develop program to manage MCO volume to optimize for sorting/on-road quality based on unique jurisdiction deliveries.

Program Manager - NA Central Ops On-Road Management (Strategy/Tech)

• Mar 2019 - Dec 2019

• Responsible for creating and implementing short term and long term strategy, along with standard work processes and tools for the On-Road-Management operation. • Identify, pilot and scale additional on-road management support services to reduce DSP work hours and improve overall delivery success, DSP performance, profitability and CO satisfaction. • Define metrics to measure success and managed the day to day operations and performance of the ORM team. • Responsible for… Show more • Responsible for creating and implementing short term and long term strategy, along with standard work processes and tools for the On-Road-Management operation. • Identify, pilot and scale additional on-road management support services to reduce DSP work hours and improve overall delivery success, DSP performance, profitability and CO satisfaction. • Define metrics to measure success and managed the day to day operations and performance of the ORM team. • Responsible for prioritization, coordination and implementation of Central Routing and Scheduling automation tech to increase productivity, reduce defects and automate day to day tasks for logistics schedulers. • Partner with CO Tech, Routing tech and Last Mile Tech on long term planning for network operator facing technology and platform requirements (Routing, DWP, Cortex, SWA).

Program Manager - Central Ops Routing/Scheduling

• Sep 2018 - Mar 2019

• Oversee and optimize routing and scheduling efficiency for sites within the NA AMZL network by managing volume, preferred areas and delivery jurisdictions between DSP/Flex. • Manage expansion of Central Operations AMZL support from 14 stations supported to over +150 stations. • Created and managed the Flex DP route forecasting and automated schedule ahead program/team for the NA AMZL network. (Savings of $2m/week in peak flex surge costs) • Design and enforce network Standard Work… Show more • Oversee and optimize routing and scheduling efficiency for sites within the NA AMZL network by managing volume, preferred areas and delivery jurisdictions between DSP/Flex. • Manage expansion of Central Operations AMZL support from 14 stations supported to over +150 stations. • Created and managed the Flex DP route forecasting and automated schedule ahead program/team for the NA AMZL network. (Savings of $2m/week in peak flex surge costs) • Design and enforce network Standard Work Processes and strategy focused on CRS and delivery stations across NA. • Implemented operational enhancements for intra-day reporting of CO quality and network performance; routing compliance, adherence to ops clock, sort/dispatch completion, etc. • Directly impacted daily network DEA performance by coordinating contingency plans with DS partners in the case of late volume, low staffing, weather and other unforeseen circumstances.

Interim Site Lead

• Mar 2018 - Sep 2018

• Led the #2 station in the network for DEA and quality. • Managed delivery operations for AMZL by coaching and developing local management team, DSP partners and hourly Amazon associates. • Implemented cost savings measures with a focus on Last Mile, VCPP, Line Haul, and NASC costs. • Work with the quality team to drive improvements in sortation/dispatch quality metrics. • Utilize data/metrics analysis to determine root cause issues and make efficiency improvements on sort… Show more • Led the #2 station in the network for DEA and quality. • Managed delivery operations for AMZL by coaching and developing local management team, DSP partners and hourly Amazon associates. • Implemented cost savings measures with a focus on Last Mile, VCPP, Line Haul, and NASC costs. • Work with the quality team to drive improvements in sortation/dispatch quality metrics. • Utilize data/metrics analysis to determine root cause issues and make efficiency improvements on sort, dispatch and on-road operations. • Launched and developed standard operating and contingency plans at the local site level. • Developed standard work procedures and SOP’s for the Routing, Dispatch and Sort for the NA AMZL network. • Member of the First Team program, responsible for training new operations managers.

Interim Site Lead

• Oct 2017 - Mar 2018

• Manage and oversee daily site operations (Multi Cycle Sort Operations, DSP Dispatch, Flex Dispatch, On-road Monitoring and RTS). • Launched and expanded one of the first MCO stations in the NA network. • Managed delivery operations for AMZL Miami by coaching and developing local management team, DSP partners and hourly Amazon associates. • Implemented cost savings measures with a focus on Last Mile, VCPP, Line Haul, and NASC costs. • Designed and executed the peak/MCO plan at… Show more • Manage and oversee daily site operations (Multi Cycle Sort Operations, DSP Dispatch, Flex Dispatch, On-road Monitoring and RTS). • Launched and expanded one of the first MCO stations in the NA network. • Managed delivery operations for AMZL Miami by coaching and developing local management team, DSP partners and hourly Amazon associates. • Implemented cost savings measures with a focus on Last Mile, VCPP, Line Haul, and NASC costs. • Designed and executed the peak/MCO plan at DMI3 (increased site volume from 25k to 52K). • Work with the quality team to drive improvements in sortation/dispatch quality metrics. • Utilize data/metrics analysis to determine root cause issues and make efficiency improvements on sort, dispatch and on-road operations. • Launched and developed standard operating and contingency plans at the local site level. • Developed standard work procedures and SOP’s for the Routing, Dispatch and Sort for the NA AMZL network. • Member of the First Team program, responsible for training new operations managers.

Shift Manager/Area Manager (Sortation/Dispatch)

• Sep 2016 - Oct 2017

• Build, optimize, and assign residential, bulk and freight forwarder route planning configurations within the Miami-Dade County area. • Manage inbound and outbound sortation operations with a team of +100 direct associates, 12 ambassadors and 4 management assistants. • Manage Delivery Service Provider and Flex DP dispatch operations to ensure UTR and critical departure times are met. • Manage last mile and station variable cost per piece by controlling station production hours and… Show more • Build, optimize, and assign residential, bulk and freight forwarder route planning configurations within the Miami-Dade County area. • Manage inbound and outbound sortation operations with a team of +100 direct associates, 12 ambassadors and 4 management assistants. • Manage Delivery Service Provider and Flex DP dispatch operations to ensure UTR and critical departure times are met. • Manage last mile and station variable cost per piece by controlling station production hours and managing DSP/Flex routing allocations/jurisdictions. • Utilize data/metrics analysis to determine root cause issues and make improvements on sort, dispatch and on-road operations. • Optimize sort efficiency and quality through a Kaizen event (ranked 3rd in quality/production). • Optimize sort efficiency and improved productivity rates through re-engineering of sort floor, management of inbound flow, and adjustments in sort standard work processes.

Air Industrial Engineering Supervisor (LAX/District)

• Oct 2015 - Sep 2016

• Manage and create volume projections, work measurement and engineering operational plans for Gateway and Air Recovery points within the Southern California District. • Manage district flow and holiday/peak planning for NDA, 2DA and 3DS within the LA Basin. • Responsible for providing guidance and oversight to Gateway, Air Hub and Air Recovery Operations. • Serve as a liaison for the air gateways and district hubs for network flow, air and ground schedules, and small feeder aircraft… Show more • Manage and create volume projections, work measurement and engineering operational plans for Gateway and Air Recovery points within the Southern California District. • Manage district flow and holiday/peak planning for NDA, 2DA and 3DS within the LA Basin. • Responsible for providing guidance and oversight to Gateway, Air Hub and Air Recovery Operations. • Serve as a liaison for the air gateways and district hubs for network flow, air and ground schedules, and small feeder aircraft planning. • Responsible for communication and relations with airport personnel and 3rd party GSE vendors. • Conduct evaluations/audits on production, service, quality, financial and operational efficiency of the various air gateway operations throughout Southern California. • Coordinate the implementation of Network changes, peak changes, and all other Corporate and Region approved schedule changes and projects. • Serve as a liaison and district planner for both UPS Supply Chain Solutions and LAX vendor staffed United States Postal Service Operations. • Responsible for implementing quality assurance and cost saving initiatives in Air Recovery and Gateway operations.

Air Hub Operations Supervisor

• Nov 2014 - Oct 2015

• Supervise and direct employees in Air hub and Feeder sort operations (40+ employees). • Part of the launch team for the Western Regional Air Hub Auto Sort (NDA, 2DA, 3DS). • Design and manage flow and volume allocations for Air and Feeder destinations within NDA Intra auto sort operations (Auto Sort X proficient). • Allocate staffing and manpower between inbound, small sort and outbound. • Train hourly employees in safety, quality and day to day operational tasks. • Manage… Show more • Supervise and direct employees in Air hub and Feeder sort operations (40+ employees). • Part of the launch team for the Western Regional Air Hub Auto Sort (NDA, 2DA, 3DS). • Design and manage flow and volume allocations for Air and Feeder destinations within NDA Intra auto sort operations (Auto Sort X proficient). • Allocate staffing and manpower between inbound, small sort and outbound. • Train hourly employees in safety, quality and day to day operational tasks. • Manage production and hours for air hub sort operations. • Manage employee hours, schedule, payroll and Teamster union relations. • Manifest ULD containers and trailers; including the allocation of Hazmat packages. • Responsible for implementing load quality checks and max density initiatives. • Work directly with Feeder and Air Ramp teams to coordinate feeder and ULD movements within Air hub operations; preventing delays on critical aircraft/feeder departure times.

Package Handler (Safety Lead)

• Jun 2014 - Nov 2014

Law Office Intern

• Oct 2008 - Aug 2009

I worked as an intern for the Law offices of the California Medical Association. Job responsibilities included but were not limited to; proofing and filing important legal documents, clerical duties, and updating law library. I worked as an intern for the Law offices of the California Medical Association. Job responsibilities included but were not limited to; proofing and filing important legal documents, clerical duties, and updating law library.