Senior Manager

• Sep 2014 - Present

Transfert to Quality Manager for incoming product of Samsung Cheil Industries(Fasion). Transfert to Quality Manager for incoming product of Samsung Cheil Industries(Fasion).

Senior Manager

• Mar 2013 - Present

. Oversea SVC and Quality Management

quality

• Mar 1999 - Present

Manager

• Mar 1999 - Present

Quality Strategy & Planning

• Mar 2004 - Feb 2013

• Managed CSI (Customer Satisfaction Index)s, one internal Service CSI, three external CSI(National CSI, Korea CSI, Global CSI)• Conducted the Quality and Service agreement with Parts Supplier.• Worked on issuing claims to Parts Supplier in case of epidemic failure or poor quality.

OEM service coordinator

• Dec 1999 - Feb 2004

Managed Samsung ASC’s (Authorized Service Center) located over 7 countries to support the service of OEM products.• Developed Visual Basic application associated with Excel to support the service process”• Parts planning and inventory check• Major contact window among OEM buyer, Samsung and ASC• Field quality data analysis and billing approval• Monitoring the service quality of Samsung ASC’s• Audited Samsung ASC in U.S.

Reliability Engineer

• Mar 1999 - Nov 1999

• Performed reliability test on PC

Senior Manager

• Jul 2013 - Jun 2014

Quality Control (IQC, OQC) for Chrombook in SEV. Quality Control (IQC, OQC) for Chrombook in SEV.