Student Advisor

• Feb 2019 - Present

Customer Service Representative

• Aug 2018 - Dec 2018

Assisted customers in a variety of roles, displaying a helpful attitude and exhibiting outstanding customer service skills in all situations. Assisted customers in a variety of roles, displaying a helpful attitude and exhibiting outstanding customer service skills in all situations.

Peer Educator

• Oct 2017 - Aug 2018

Provided over 100 hours of tutoring services to numerous students in a variety of academic subjects to ensure students understood the material necessary to satisfactorily complete their college level courses. Provided over 100 hours of tutoring services to numerous students in a variety of academic subjects to ensure students understood the material necessary to satisfactorily complete their college level courses.

Sales Clerk

• Jun 2017 - Oct 2017

Operated point of sale systems to process retail transactions. Ensured store merchandise was stocked in an organized and neat fashion. Informed customers of current store promotions and helped meet monthly sales goals. Process incoming shipments, verifying appropriate merchandise was delivered and updating inventory systems. Operated point of sale systems to process retail transactions. Ensured store merchandise was stocked in an organized and neat fashion. Informed customers of current store promotions and helped meet monthly sales goals. Process incoming shipments, verifying appropriate merchandise was delivered and updating inventory systems.

Member Services Representative

• Dec 2016 - Jun 2017

Greeted customers in friendly and professional manner, quickly assessing needs and providing information and referrals to appropriate sources. Provided members and clients with a variety information regarding their accounts and ensuring accounts contained the most up to date and accurate information. Corrected member and client issues in a timely and efficient manner following all appropriate rules and procedures in place. Greeted customers in friendly and professional manner, quickly assessing needs and providing information and referrals to appropriate sources. Provided members and clients with a variety information regarding their accounts and ensuring accounts contained the most up to date and accurate information. Corrected member and client issues in a timely and efficient manner following all appropriate rules and procedures in place.

Petty Officer Third Class

• Nov 2011 - Nov 2016

• Served as Ship System Manual Program Coordinator, supervising and directing activities for 10 personnel across 5 departments through daily tasking in the implementation of over 800 manual updates throughout 174 manuals resulting in 100% mission readiness. • Received, routed and submitted various paperwork to appropriate work centers on a daily basis. • Entered data into spreadsheets and databases weekly, updating qualification records for 10 personnel and inputting approved and completed procedural updates manually and electronically. • Performed general administrative duties: typing; filing; record management; data entry; ordering supplies; and operating copier, fax, shredder, and printer. • Advocated as liaison and technical expert for external agencies for vital local instruction updates. • Trained and mentored junior sailors in a variety of qualification processes, increasing divisional flexibility in 6 core competency groups. • Administered initial qualification training sessions to establish qualification standards, expectations, and time requirements for newly reported personnel. • Served as 1 of 4 Sexual Assault Prevention and Response Victim Advocates, providing valuable training inputs and ensuring the ability to respond to sexual assault cases day or night. • Acted as divisional representative on the Moral, Welfare, and Recreation committee to provide fundraising inputs and assist with over 5 command events to raise command morale. • Blue Jacket of the Year Award, FY 2015 • Navy Achievement Medal, FY 2015 • Navy Achievement Medal, FY 2016 Show less

Sales Associate

• Nov 2010 - Oct 2011

• Greeted customers in friendly and professional manner, quickly assessing needs and providing information and referrals to appropriate sources. • Informed customers of current store promotions and helped meet monthly sales goals. • Operated point-of-sale systems, processing transactions and customer returns/exchanges. • Ensured store displays were neat and well organized. • Greeted customers in friendly and professional manner, quickly assessing needs and providing information and referrals to appropriate sources. • Informed customers of current store promotions and helped meet monthly sales goals. • Operated point-of-sale systems, processing transactions and customer returns/exchanges. • Ensured store displays were neat and well organized.

Customer Service Associate

• Mar 2010 - Nov 2010

• Assisted customers in a variety of roles, displaying a helpful attitude and exhibiting outstanding customer service skills in all situations. • Operated point-of-sale systems and informed guests of promotional store offers. • Restocked and organized sales floor shelving as necessary. • Provided information on new products and directed customers to appropriate departments. • Assisted customers in a variety of roles, displaying a helpful attitude and exhibiting outstanding customer service skills in all situations. • Operated point-of-sale systems and informed guests of promotional store offers. • Restocked and organized sales floor shelving as necessary. • Provided information on new products and directed customers to appropriate departments.

Customer Service Cashier

• Jul 2009 - Mar 2010

• Answered incoming telephone calls in a professional manner, forwarding calls to appropriate departments and/or taking accurate messages. • Operated point-of-sale systems, ensuring accuracy of customer orders. • Tended to customers with any inquires/complaints and resolved issues ensuring customers were completely satisfied. • Answered incoming telephone calls in a professional manner, forwarding calls to appropriate departments and/or taking accurate messages. • Operated point-of-sale systems, ensuring accuracy of customer orders. • Tended to customers with any inquires/complaints and resolved issues ensuring customers were completely satisfied.