Volunteer Program Coordinator

• Sep 2021 - Present

Job Coach

• Aug 2021 - Mar 2022

Resource Counselor

• Feb 2019 - Mar 2021

A member of the interdisciplinary planning team and was responsible for assessing needs and designing/implementing support strategies for adults with developmental disabilities in the Independent Living, Supported Employment, Day your Way (tailored day services), and Community Support Facilitation programs. Services are designed to support clients in community living arrangements and to foster the development of competitive integrated employment, as well as functional, critical, and self-advocacy skills and community inclusion. Supported and promoted the agency's mission, values, code of ethics and "Standard of Excellence." Show less

Driver

• Nov 2016 - Mar 2020

In-Home Caregiver

• Sep 2015 - Aug 2016

Assisted in the care of 2 elderly ladies by performing household duties and cooking. Also, assisted in organizing financial paperwork. Provided emotional support, guidance, and doctor appointment assistance to the ladies and their families. Assisted in the care of 2 elderly ladies by performing household duties and cooking. Also, assisted in organizing financial paperwork. Provided emotional support, guidance, and doctor appointment assistance to the ladies and their families.

Agent Representative

• Sep 2013 - Aug 2015

• Sales were low so I collaborated with my co-worker on our marketing and sales strategies and thus increased our sales by 5% • Clients of the Agency appreciate individual attention, therefore, I built and maintained strong, mutually beneficial relationships with clients by handling questions and updates on their policies in a timely, professional manner • Customers are sometimes upset when they call in, I developed a report with them and was extremely successful in conflict resolution and diffusing the customer. Show less

Insurance Agent - Customer Care Special Services

• Dec 1997 - Nov 2011

• The company's western office was lacking cohesion and morale so I was able to help by organizing and managing employee participation in company team building events, non-profit fundraisers, and community enrichment events. • When preparing for a team event, some found it difficult to raise money for their pledges. I implemented fundraising events for our Non-profit events in-house that gained the participation of all levels of management, even in Karaoke. • Educated customers in the insurance coverage options so they could make the best choices for themselves, cross sold new products, and updated policies per customer request. • Exceeded company goals in customer satisfaction surveys, time management, and underwriting. • Analyzed, Researched and Resolved customer concerns. • Implemented and adhered to DOI regulations and company guidelines • Issued and serviced Automobile, Home, Fire Dwelling, and Boat insurance policies. • Extremely successful in conflict resolution and diffusing the upset customer. • Served on the company call escalation team from it's infancy. Show less