Tarek Hakem

Enterprise Customer Success Manager at Workato
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Arabic Native or bilingual proficiency
Skills

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Bio

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5.0

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Beverly Dudley

When I think of Tarek, I break out into a big smile. Tarek is someone that brings his authentic self to everything that he does--he is empathetic, he is passionate, he is all-in. Tarek joined our CS team as an individual contributor and in a short time we saw his value. He was quickly promoted to a regional manager for CS and he also took on the challenge of managing a new effort at Dataiku--the Customer Adoption Specialists team. Tarek is excellent at understanding customer drivers, desired outcomes and creating success plans to support the end game of retention and upsell. I highly recommend Tarek.

Malek Osseiran

Tarek is one of the best professionals I have ever had the joy in working with. His dedication and mindset allows you to empower him knowing he will get the job done and more. His ability to build great relationships internally and externally, energize the team and motivate when things are tough makes him a great asset and treasure for any organization. Tarek is a unique gem of a character with his well of experience and knowledge.

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Credentials

  • Automation Pro I
    Workato
    May, 2023
    - Nov, 2024
  • Automation Pro II
    Workato
    May, 2023
    - Nov, 2024
  • Enterprise Automation Certification
    Workato
    May, 2023
    - Nov, 2024

Experience

  • Workato
    • United States
    • Software Development
    • 700 & Above Employee
    • Enterprise Customer Success Manager
      • May 2023 - Present

      Workato is the leading Enterprise Automation Platform. Workato enables both business and IT teams to integrate their apps and automate business workflows without compromising security and governance. It enables companies to drive real-time outcomes from business events. There is no coding required, and the platform utilizes Machine Learning and patented technology to make the creation and implementation of automation 10X faster than traditional platforms. Workato is the leading Enterprise Automation Platform. Workato enables both business and IT teams to integrate their apps and automate business workflows without compromising security and governance. It enables companies to drive real-time outcomes from business events. There is no coding required, and the platform utilizes Machine Learning and patented technology to make the creation and implementation of automation 10X faster than traditional platforms.

  • Polished Arrow
    • United States
    • Holding Companies
    • Advisory Board Member
      • Jan 2023 - Present

      Providing strategic guidance and insights to help the Advisory Board continue to grow and make a positive impact toward achieving the mission: "Make the world flat by partnering and equipping people with the tools and resources required to be the best version of themselves". Providing strategic guidance and insights to help the Advisory Board continue to grow and make a positive impact toward achieving the mission: "Make the world flat by partnering and equipping people with the tools and resources required to be the best version of themselves".

  • Dataiku
    • United States
    • Software Development
    • 700 & Above Employee
    • Regional Manager - Customer Success
      • Mar 2021 - Mar 2023

      Dataiku is a world leader in data science, artificial intelligence (AI) and machine learning (ML) platform. Core Focus: Set the strategic vision for my team of CSMs & Adoption Specialists to drive product adoption, utilization, and NPS analysis. This resulted in exceeding Renewal, Retention & NDR targets, while achieving documented referenceable customer value stories. Dataiku is a world leader in data science, artificial intelligence (AI) and machine learning (ML) platform. Core Focus: Set the strategic vision for my team of CSMs & Adoption Specialists to drive product adoption, utilization, and NPS analysis. This resulted in exceeding Renewal, Retention & NDR targets, while achieving documented referenceable customer value stories.

  • LinkedIn
    • United States
    • Software Development
    • 700 & Above Employee
    • Enterprise Accounts Director - LinkedIn Talent Solutions
      • Nov 2018 - Oct 2020

      Core Focus: Own strategic relationships with Key Enterprise customers. Develop & execute strategic account plans for the territory ensuring value delivery to our customers, account growth & stronger relationships with our customers' C-Suite & stakeholders. Ultimately, build long-term, sustainable relationships with our customers that go beyond the transactional and drive mutual success over the long term. Core Focus: Own strategic relationships with Key Enterprise customers. Develop & execute strategic account plans for the territory ensuring value delivery to our customers, account growth & stronger relationships with our customers' C-Suite & stakeholders. Ultimately, build long-term, sustainable relationships with our customers that go beyond the transactional and drive mutual success over the long term.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Regional Sales Manager - Gulf
      • Mar 2016 - Oct 2018

      Core Focus: Drive growth and success for both customers & IBM within my assigned region, by ensuring that customer needs are met and exceeded at every stage of the sales process. Core Focus: Drive growth and success for both customers & IBM within my assigned region, by ensuring that customer needs are met and exceeded at every stage of the sales process.

  • BlackBerry
    • Canada
    • Software Development
    • 700 & Above Employee
    • Regional Enterprise Manager
      • Jun 2015 - Feb 2016

      Core Focus: Drive revenue growth by building and managing strategic relationships with key enterprise customers. Work with cross-functional teams & channel partners to develop tailored solutions that address customers' challenges, and provide ongoing support and guidance to ensure that they achieve maximum value from their investment. Core Focus: Drive revenue growth by building and managing strategic relationships with key enterprise customers. Work with cross-functional teams & channel partners to develop tailored solutions that address customers' challenges, and provide ongoing support and guidance to ensure that they achieve maximum value from their investment.

  • Emitac Mobile Solutions LLC (EMS)
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Director, Mobility Sales & Customer Success
      • Sep 2012 - Jun 2015

      * Responsible for Leading a Team of Mobility Consultants & Sales Managers * Responsible for Achieving Mobility Solutions Sales Target & Growing Revenue & Margins * Responsible for Growing the Direct B2B Customer’s Base * Responsible for Growing the Solutions Catalogue Through New Partnerships or Service Offerings * Responsible for Achieving Mobility Solutions & Professional Services Sell-Through Targets with Mobile Operators * Responsible for Managing a Solution Portfolio… Show more * Responsible for Leading a Team of Mobility Consultants & Sales Managers * Responsible for Achieving Mobility Solutions Sales Target & Growing Revenue & Margins * Responsible for Growing the Direct B2B Customer’s Base * Responsible for Growing the Solutions Catalogue Through New Partnerships or Service Offerings * Responsible for Achieving Mobility Solutions & Professional Services Sell-Through Targets with Mobile Operators * Responsible for Managing a Solution Portfolio Including (Apple, BlackBerry, MobileIron, AirWatch, Hosted & Managed Services, Professional Services, Cloud & Mobility Consultancy) * Representing EMS in GEMA’s (www.thegema.com) Operation Board Meetings

    • Senior Manager, Customer Success Group
      • Jan 2010 - Aug 2012

      • Responsible for Leading Four Technical Regional Teams: • Centralized Support Center Team • Training Team (Product and Technical) • Technical Account Managers (Regional) • Carrier Technical Managers • Responsible for Meeting & Enhancing Internal and External SLA’s • Responsible for Meeting & Growing Training Revenue Target • Responsible for Service Delivery KPI’s and Customer’s Satisfaction • Responsible for Managing Outsource Partners Delivery… Show more • Responsible for Leading Four Technical Regional Teams: • Centralized Support Center Team • Training Team (Product and Technical) • Technical Account Managers (Regional) • Carrier Technical Managers • Responsible for Meeting & Enhancing Internal and External SLA’s • Responsible for Meeting & Growing Training Revenue Target • Responsible for Service Delivery KPI’s and Customer’s Satisfaction • Responsible for Managing Outsource Partners Delivery KPI’s.

    • Technical Support Manager
      • Apr 2007 - Dec 2009

      Managing a Team of Support Engineers and Senior Support Engineers Covering Technical Deployment and Support Services for Mobile Operators in Middle East, Africa & CIS countries • Responsible for Meeting and Enhancing Internal & External SLA’s for all regional Support teams

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Operational Checkpoint Manager
      • Feb 2004 - Mar 2007

      • Mentor and develop a team of mentors to help them achieve the objectives of their development plans. • Manage five technical support teams (20 agents in average per team). • Coach the mentors and supervise them to help them manage the new teams on the floor. • Develop and maintain new processes to bridge gaps between training and production. • Conduct hands on training for the new teams on the floor. • Help conducting up trainings, cross trainings and refresher trainings for… Show more • Mentor and develop a team of mentors to help them achieve the objectives of their development plans. • Manage five technical support teams (20 agents in average per team). • Coach the mentors and supervise them to help them manage the new teams on the floor. • Develop and maintain new processes to bridge gaps between training and production. • Conduct hands on training for the new teams on the floor. • Help conducting up trainings, cross trainings and refresher trainings for new hires and senior agents. • Follow up with the new agents on the floor and report their performance back to the training department for further analysis. • Hold both technical and quality shop talks with the new agents on the floor. Show less • Mentor and develop a team of mentors to help them achieve the objectives of their development plans. • Manage five technical support teams (20 agents in average per team). • Coach the mentors and supervise them to help them manage the new teams on the floor. • Develop and maintain new processes to bridge gaps between training and production. • Conduct hands on training for the new teams on the floor. • Help conducting up trainings, cross trainings and refresher trainings for… Show more • Mentor and develop a team of mentors to help them achieve the objectives of their development plans. • Manage five technical support teams (20 agents in average per team). • Coach the mentors and supervise them to help them manage the new teams on the floor. • Develop and maintain new processes to bridge gaps between training and production. • Conduct hands on training for the new teams on the floor. • Help conducting up trainings, cross trainings and refresher trainings for new hires and senior agents. • Follow up with the new agents on the floor and report their performance back to the training department for further analysis. • Hold both technical and quality shop talks with the new agents on the floor. Show less

Education

  • University of New Brunswick
    Bachelor of Computer Science, Computer Science
    1999 - 2002

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