Experience

Skyward

• United States
• Software Development
• 400 - 500 Employee

• Senior Software Engineer

  • Jan 2021 - Present

  Stevens Point, Wisconsin, United States - Work on migrating customer data from Skyward's legacy SIS software to its redesigned version - Create internal utilities for comparing the quality and correctness of recent migrations - Improve the product's framework for processing state-specific Ed-Fi data - Design and write various training courses for new hires - Led small team in crafting module within redesigned SIS software for allowing parents to view their child's health information and nurse visits



UW-Madison Division of Information Technology (DoIT)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Identity & Access Management Student Intern

  • Jun 2020 - Dec 2020

  Madison, Wisconsin, United States - Redesigned the department’s Cherwell support dashboard from the ground up, adding widgets to track the user’s owned incidents, list any of the department’s stale incidents, and assist with case review - Built a decision tree system for DoIT Help Desk agents to troubleshoot various identity-based services offered at UW-Madison, dramatically decreasing average call times - Reviewed the department’s internal wiki-based documentation system, identified documents that were inaccurate or… Show more - Redesigned the department’s Cherwell support dashboard from the ground up, adding widgets to track the user’s owned incidents, list any of the department’s stale incidents, and assist with case review - Built a decision tree system for DoIT Help Desk agents to troubleshoot various identity-based services offered at UW-Madison, dramatically decreasing average call times - Reviewed the department’s internal wiki-based documentation system, identified documents that were inaccurate or irrelevant, and migrated the rest over to the university’s own KnowledgeBase platform for easier editing/viewing - Utilized HTML/CSS, JavaScript, Cherwell Dashboard Editor, and knowledge in effective technical writing

• Student Team Lead, Technical Writer

  • Mar 2018 - Sep 2020

  Madison, Wisconsin Area - Managed the Help Desk's response to the coronavirus pandemic and communicated any policy decisions to all agents in a timely and transparent fashion - Planned out and wrote technical documentation for both DoIT and university use - Oversaw the DoIT Help Desk's day-to-day operations and created/maintained the weekly schedule for 92 agents - Assisted UW-Madison students, faculty, staff, and emeriti with various tech-related issues over the phone and via chat/email - Utilized… Show more - Managed the Help Desk's response to the coronavirus pandemic and communicated any policy decisions to all agents in a timely and transparent fashion - Planned out and wrote technical documentation for both DoIT and university use - Oversaw the DoIT Help Desk's day-to-day operations and created/maintained the weekly schedule for 92 agents - Assisted UW-Madison students, faculty, staff, and emeriti with various tech-related issues over the phone and via chat/email - Utilized HTML/CSS, JavaScript, and knowledge in customer service, leadership, and team management



InterMission Theatre

• Entertainment

• Marketing and Social Media Coordinator

  • May 2019 - Dec 2020

  Madison, Wisconsin - Managed the various social media pages of InterMission Theatre - Designed, developed, and mainained the InterMission Theatre website - Voted in board meetings on important issues relating to the organization - Organized social events for the organization (formal events, theatre outings, etc.) - Performed as actor and singer

• Trustee

  • May 2018 - May 2019

  Madison, Wisconsin



Capital Data

• United States
• Information Technology & Services
• 1 - 100 Employee

• Software Development Intern

  • May 2019 - Aug 2019

  Appleton, Wisconsin - Independently designed and developed a specialized data input application that read cells from Excel spreadsheets and parsed them into a SQL Server database for later consumption/slicing - Created intricate dashboards in Microsoft Power BI that integrated with SQL Server databases to display data accurately and easily - Wrote technical documentation for each application developed, both for the purposes of continuing development in the future as well as assisting users with utilizing the… Show more - Independently designed and developed a specialized data input application that read cells from Excel spreadsheets and parsed them into a SQL Server database for later consumption/slicing - Created intricate dashboards in Microsoft Power BI that integrated with SQL Server databases to display data accurately and easily - Wrote technical documentation for each application developed, both for the purposes of continuing development in the future as well as assisting users with utilizing the software - Utilized ASP.NET, C#, HTML/CSS, JavaScript, Git, SQL Server, IIS Server, Visual Studio, and Microsoft Power BI Show less



Green Bay Area Public School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Technology Summer Intern

  • May 2018 - Aug 2018

  Green Bay, Wisconsin Area - Deployed numerous devices across the district’s 43 schools - Worked with a team of five people to organize inventory and help with various projects in the district