Experience

Pilbara Ports

• Australia
• Maritime Transportation
• 100 - 200 Employee

• Vessel Traffic Services Officer / Marine Traffic Regulator

  • Nov 2021 - Present

  • Comply with the conditions of authorisation as a VTS Authority in accordance with the provisions of Marine Order 64 (Vessel Traffic Services) 2022.• Assist with the development and review of processes which ensures compliance with all applicable codes as well as legal and statutory requirements.• Comply with and demonstrate a positive commitment to organisational processes and ISO Management Systems including Quality, Environment, Safety and Information Security.• Contribute to a strong safety culture within the VTS, the PPA and the wider Port Operation.• Shipping Management & Maintain accurate records of shipping information within theVessel Traffic Management Information System (VTMIS).• Perform first response functions as required in accordance with Port Emergency Response Procedures.• Operation of and interface with various marine systems relating to the VTS Centre, such as but not limited to the Dynamic Under Keel Clearance (DUKC) system, Electronic Chart Display andInformation System (ECDIS), VTS CCTV camera system and Metocean System.• Monitor performance, and defect reporting of Navigation Aids within the Port.• Emergency response- As the first point of contact in the event of a marine or site emergency, assist with the first response and the co-ordination of emergency response activities in line with prescribed processes as directed by the Harbour Master or delegate.• Support the marine operations team in the staged shut down and re-opening of the port pre and post cyclone events or other emergencies.• Perform adhoc and additional tasks as required by the VTS Superintendent and Harbour Master. Show less

• Information Services Coordinator

  • Feb 2021 - Nov 2021

  • Assist with the development of systems that ensure PPA complies with all applicable codes, as well as its legal and statutory requirements.• Comply with and demonstrate a positive commitment to organisational processes and ISO management Systems including Quality, Environment, Safety and Information Security• Apply with PPA information and records management policies, plans and standards.• Provide a consistently high standard of customer service in relation to records management.• Liaise with the State Records Office to review the Recordkeeping Plan.• Collate and analyse data in IS Helpdesk and electronic document and records management • Support business units with the publication of documents and workflow creation for the Document Management System.• Deliver training programs to business units and individual users on information and records management and the use of the EDRMS. Show less

• Information Services Officer

  • Aug 2019 - Feb 2021



Mission Australia

• Australia
• Non-profit Organization Management
• 700 & Above Employee

• Office Manager

  • Jul 2018 - Jul 2019

  o Prepare correspondence, reports, organizational charts, agendas, minutes of the meeting and presentation materials as required by the Area Manager for Pilbara community alcohol & Drug Service Program and the Integrated Primary Mental Health Care Program. o Raising invoices for funding payment from the Mental Health Commission, WA Primary Health Alliance and liaising with Finance for invoices & payment. Processing invoices via D365 finance portal and consolidating, allocating Purchase card transactions via finance applications. Journaling out invoices to project codes as required. o Familiarising new employees with HR procedures and self-service applications and creating their access prior to joining the firm. Ensuring their information is sent o payroll and all documents are in order. o Providing support to the Area Manager with budgets and promotional supplies for Pilbara projects and community events. o Create reports from data obtained from SIMS for PCADS and provide system administrative support to counselors as required. o Liaise with personnel from Department of Justice, Community corrections divisions, Women’s Refuge and other community organisations to relay if clients attended service as required. o Maintain adherence with all policies and procedures including contractual obligations, OHS, Privacy and EEO. o Assist in managing the front office and reception areas of Mission Australia sites in the Pilbara, including taking phone calls, responding to queries and managing guests. Providing support to vulnerable people of the community and helping them access services meant for them in cases of emergencies and providing information about the services available at Mission Australia. o Maintain all fleet vehicles and submit log books as required. Booking fleet cars for scheduled maintenance, service. Maintaining the assets register for all computers, equipment and phones at the Hedland/Pilbara sites. Show less



Relationships Australia

• Western Australia, Australia

• Administration & Customer Service Officer

  • Mar 2017 - Jul 2018

  Line of Business: Customer Service, CRM, Data Analysis & reporting, Administrative duties, o Maintaining client-related data collection and record systems compliant with organisational standards in CRM and providing relevant reports within agreed reasonable timeframes. o Ensure compliance with Work Health and Safety in line with the organisation’s policies. o Reporting statistics on types of counselling to Branch Manager and head office when required. o Responding to email and phone queries about the services provided. o Co-ordinating for community events held locally and ensuring invoices related to the same are budgeted and processed in a timely manner. Show less



IBN Corporation

• Pilbara, Western Australia

• Research and Administration Assistant, Corporate Services

  • Jul 2016 - Mar 2017

  o Providing a full range of confidential, administrative and clerical support services to the Beneficiary services manager o Supporting and coordinating the preparation of a range of project and program monitoring and performance reporting tools (CRM, Sharepoint, IBNIS, Smartsheet) o Conducting a research and managing projects for the Beneficiary services manager o Coordinating staff meetings and other meetings as required o Engaging with high profile stakeholders in a professional and confident manner (scheduling meetings with other indigenous organizations or government officials as required.) o Preparing board meeting reports and data analysis. o Creating purchase orders and processing payments in a timely manner. Show less



Marsh McLennan

• United States
• Financial Services
• 700 & Above Employee

• Executive Assistant to Managing Director & Senior Vice President - Risk Consulting

  • Sep 2015 - Jul 2016

  o Compiling and preparation of performance reports from salesforce database for the Sales team & Risk consulting team. o Coordinating and organizing events for the Sales team o Managing and processing invoicing and client creation requests for the Risk Consulting team. o Monitoring the travel expenses and escalating it to relevant teams accordingly o Profiling resumes and managing interviews for sales team when necessary to provide support to the HR team for recruitment. o Preparing monthly and adhoc reports for the Risk consulting team & providing support with the necessary agreements / SOW. o Preparing and maintaining new and expanded business performance tracker (PAN India) Show less



Multiples Alternate Asset Management

• India
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Executive Assistant to Managing Director & CFO

  • Mar 2015 - Aug 2015

  o Preparation of Minutes of the meeting for Board meetings, Extra ordinary General Meetings and all portfolio related companies communications. o Preparation of Private Placement Memorandum (PPM) for Portfolio companies and investors and to track /send the same to prospective investors. o Act as custodian / to maintain a database for all Minutes of the meeting and portfolio company’s documents in an organized manner. o Travel and administrative activities for Partner & CFO's office. o Preparing draw down letters, coordinating with companies & brokers to receive and sort insurance quotes. o Setup and co-ordinate with vendors to pick suitable software to streamline Finance team's activities with the guidance of Head of Finance. o Collect and track visit reports from the investment team and maintain the same in a retrievable manner. o Provide support to other assistants from the investment team for administrative activities on a need based basis. o Co-ordinate with investors and act as point of contact to obtain KYC details, document the same in a retrievable manner and answer KYC (Know your customer) related queries, create KYC forms (with company logo) for new funds launched. o Manage all mutual fund transactions for the finance team and process the same in a timely manner with relevant approvals. Show less



Societe Generale

• France
• Banking
• 700 & Above Employee

• Assistant Manager

  • Mar 2013 - Feb 2015

  o To strategize and co-ordinate with all departments for MIS and ensure the performance / trend analysis for each department is presented accordingly to the COO o Preparation of dashboard for all departments comprising of key performance indicators for each line of business o To provide relevant synopsis of team performance v/s productivity for each team on a monthly and weekly basis o Attending meetings for budget allocation & creation of MIS to track cost v/s budget trend (cost – budget analysis) for each line of business o Provide support to the Finance team with budget allocation activity (budgeting) o To manage sharepoint (an internal website) – to design and animate the webpage, to streamline the data according to the requirement and advertise the same with employees to ensure maximum user hits on the website o To attend Project meetings with HOD’s and collate the issues pertaining to project stabilization and track issues with appropriate escalation if required. o To attend COO review meetings and minute the same to track progress & issue appropriate COO circulars, communication from COO’s Office. o To provide necessary administrative support with respect to travel bookings and any other activities Show less



Aditya Birla Sun Life Mutual Fund (ABSLMF)

• India
• Financial Services
• 700 & Above Employee

• Executive MIS / EA to COO

  • Aug 2008 - Mar 2013

  Line of Business: Operations, IT, Client relations & Customer Service, Quality assurance & Projects. Profile details: o MIS Preparation & Tracking – Compiling, preparing and analysing departmental reports in MS. Excel and Power point within the required timelines (monthly/daily/adhoc), co-ordinating with branches for sourcing of data. Co-ordinating for monthly and daily reports from R&T (CAMS) and branches to compile and design information for operations department and company performance to give concise reports. Preparation of relevant MIS pertaining to board and audit meetings. o Processing & Verification of vendor invoices with MIS for Operations – Verification of invoices for Operations from R&T, channels, Systematic investment Plan registrations and cancellations, Branch operations vendors with the existing MIS generated and the SLA established for the financial year and ensuring the vendor invoices are settled on time . o Communication – Providing support with all communication regarding SLA, NFO and MIS sourcing requests pertaining to the COO’s office (Externally & internally) o Documentation - Storing documentation (soft-copies & hard copies) related to new vendors SLA, offshore agreements, presentations and critical documents in a retrievable manner. Project – worked on DMS project (Database management service) pertaining to documentation storage. Also worked on project for vendor payment management system. o Administrative support – Co – ordinate with the travel desk for Chief operations officer and manage calendar meetings. o Review Cycle – Assist in periodical departmental performance review (Department level) Achievements: o Awarded CEO’s office recommendation (CEO’s award) for Functional excellence in Operations (MIS related) o Trainings / workshops attended:  Fundamentals of Finance (Dun & Bradstreet)  “Programme for thinking” - erehwon  Management skills for Secretaries Show less



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Associate - Fixed Income Equity team

  • Jan 2008 - Aug 2008

  Line of Business: Fixed Income e-team (for UK) Profile details: o Processing requests for entitlements to a variety of web applications, sponsored by Morgan Stanley as well as vendor platforms of vendors with whom we share research. Handling queries related to Client Link accounts. Example: deleting, modifying accounts, responding to client link setup related queries, ad hoc service setups, etc. o Following specified procedures for different products, managing multiple queues throughout the day, ensuring a 24 hour turnaround time. o Participate / respond to periodic entitlement audit inquiries and reviews. o Metrics/reporting of work done by the team, and data integrity are all functions of this position. Maintain procedures database for reference. o Using the report generation tool to generate/distribute business critical reports in response to business requests. o Processing standard requests to setup users on vendor trading platforms and modifying existing setups. This includes linking up the users on any internal systems so that trades done on the vendor platforms automatically flow through to the salespersons screens. o Liaising with the sales rep and with the vendors to iron out any issues related to client/product setup. o Taking corrective measures for any trades that did not flow through due to incorrect setup or following up with the respective IT groups to resolve any technical issues. o Storing documentation (soft-copy) related to new client signups and following set procedures to have them setup for electronic trading. o Proactively explore new ideas and suggestions to improve current processes and formulate new ones when new products come on board. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Oct 2004 - Jan 2008

  Job Tenure: from 16/10/04 till 25/01/08. (3 years 3 months) Line of Business: Business Support Group (Performance Management India) – Outbound Scripting department (USA) Profile details: o Editing the master template for Outbound Consumer and Business Acquisitions. o Maintaining templates for Inbound/Outbound, business and Consumer campaigns. o Generating script and FAQ’s for Outbound Business and consumer campaigns. o Liaising with the marketing /Optima team to give updates about existing campaigns in the pricing matrix. o Monitoring and updating the Apply by Phone and Retail Scripts. o Publishing the scripts and FAQ’S on a quarterly basis based on Business requirements. o Conducting regular meetings with the Marketing, Legal & Compliance and Audit Departments to ensure all deliverables are met prior to script release. o Assisting Team Supervisor to improve Team efficiency, productivity and quality. o Assisting other Team Members in day-to-day activities. o Conducting Huddles for the Team discussing the Issues faced by the Team Members and Resolutions for Future Reference. o Assist other team member’s particularly new member in the team. o Providing On Job Training to New Team Members on Product Knowledge, System Skills, Process Procedures, Rules and Regulations. o Driving the Key performance of team members Viz. creating appropriate verbiage, resolution & ensuring targets are met for the Team. Meeting of Service Standards & compliance to audit stipulations. Consistently deliver on productivity targets for the Team. o Worked at IBS (JP Morgan Chase Services India PVT.LTD) as an Advisor assisting customers with account related queries such as balance, payments and disputes etc. Achievements:  Awarded “JP Morgan Service Star” in the card services division in recognition of leadership supporting the company’s principles.  Received 7 “certificates of achievement” for operational activities with the team. Show less



Wipro Spectramind

• Mumbai Area, India

• Associate

  • Feb 2003 - May 2004

  Job Tenure: from 28/02/03 to 17/05/04. (15 months) Line of Business: Inbound services (AMEX credit cards) Profile details: o As a customer care associate for a voice-based process. Job responsibilities comprised of attending to customer queries, payments, balance transfers, payment issues and disputes. Achievements:  Received 3 appreciation certificates for on the spot appreciation by the customer / card member for client servicing excellence. Job Tenure: from 28/02/03 to 17/05/04. (15 months) Line of Business: Inbound services (AMEX credit cards) Profile details: o As a customer care associate for a voice-based process. Job responsibilities comprised of attending to customer queries, payments, balance transfers, payment issues and disputes. Achievements:  Received 3 appreciation certificates for on the spot appreciation by the customer / card member for client servicing excellence.