Experience

Shipt

• United States
• Software Development
• 700 & Above Employee

• Senior Procurement Operations Lead

  • Jan 2023 - Present

  Partner with internal stakeholders to support the development and execution of key procurement activities including sourcing projects, budget reviews and contract compliance reviewsIssue purchase orders through Shipt's procure-to-pay systemSupport sourcing activities related to the purchase of technology products and/or servicesMonitor and review contract agreements with external vendors to maintain ongoing relationships Analyze root causes of accounts payable exceptions and take steps to resolve and prevent future errors Show less

• Shopper Appreciation Manager

  • Dec 2020 - Feb 2023

  Led a team to execute at a high level in managing ~1 million units of inventory to promote the Shipt brand and provide meaningful products to our Shipt Shoppers and Drivers across the United StatesCultivated strong relationships with external suppliers and partners to ensure accurate inventory counts and timely delivery of 35k-60k shipments of Shipt apparel and accessory items per month Lowered our cost to serve by retaining Shipt Shoppers in our community of ~300k active shoppers per year through high-value recognition and rewards programsIncreased company revenue and drove order volume growth by engaging Shipt Shoppers and Drivers to elevate their ability to deliver the highest quality of service to our Shipt members and customersBrainstormed and created strategic solutions to solve complex challenges such as spikes in fraudulent orders, barriers to data analysis and inventory movement Show less

• Operations Coordinator

  • Dec 2018 - Dec 2020

  Supported launch efforts for the addition of new Shipt markets, new partners and retailers, and the addition of special services to an existing market Conducted research via focus groups to gather feedback from our Shipt shoppers and analyzed and reported on that feedback to provide insight and suggested improvements to internal partners Worked cross-functionally to deliver internal business requests to support on-the-ground operations in our various metros across the United States Show less

• City Launcher

  • Jan 2018 - Nov 2018

  Traveled as a member of our launch team to expand the Shipt delivery service to new metropolitan areas across the United StatesPlanned, facilitated and hosted various launch events and Shipt Shopper meet-ups to drive interest and excitement for Shipt as a service and increase engagement with our platform Conducted on-the-ground testing to ensure in-app functionality and a successful launch day for the new market

• Communications Specialist

  • Jun 2017 - Dec 2017

  Consistently delivered an exceptional customer service experience for our Shipt members and customers through phone, email, and online chat correspondence Delivered quick resolutions through real-time problem solving in a fast paced, high volume working environment Maintained a working knowledge of business processes and procedures across the organization to effectively deliver real-time solutions to Shipt members and customers



DirectPath

• United States
• Insurance
• 1 - 100 Employee

• Consultant, IS Services

  • Feb 2017 - Jun 2017

  Communicated with external clients to collect data for requirements documents Supported the strategy and implementation of system builds using the bswift benefits administration platform Worked cross-functionally to deliver exceptional service to clients throughout their annual benefits enrollment period

• Associate

  • Jul 2016 - Feb 2017

  Created and distributed automated email campaigns to promote annual open enrollment periods for external clients Partnered with cross-functional team members to monitor and report on the success of our automated campaigns Served as the primary point of contact for questions and troubleshooting needs related to clients’ campaigns

• Data Intern

  • Sep 2015 - Jun 2016

  Provided technical support for the IS Services Team and assisted with various data projects to ensure the efficiency of business operations



UAB Office of the Registrar

• Student Assistant

  • Aug 2012 - Aug 2015