Index Operations Specialist

• Jul 2023 - Present

Senior Index Analyst

• Jul 2019 - Aug 2023

Index Analyst

• Feb 2016 - Jun 2019

Market Data Analyst

• Jul 2015 - Jan 2016

Lead Usability Specialist

• Oct 2013 - Jul 2015

• Created formulas for a Return on Investment Calculator using the Discounted Cash Flow Model to show clients the value of user experience projects (http://www.humanfactors.com/coolstuff/roi.asp) • Worked with another researcher to develop testing protocols based on stakeholder interviews • Moderated three waves of remote usability testing with participants from the US, UK, India, Mexico, and Spain • Wrote and presented reports of usability testing findings and recommendations in PowerPoint • Improved the structure and content of User Experience Enterprise, HFI’s major enterprise software product ( http://uxenterprise.com ) Show less

Associate Business Development Manager

• May 2012 - Aug 2013

• Created marketing presentations and brochures with PowerPoint and QuarkXPress • Followed up consulting project leads with phone calls or onsite visits, and built strong relationships with potential clients • Helped write consulting project proposals • Organized monthly local marketing events such as workshops and presentations • Networked and ran marketing activities at user experience conferences • Ran online campaigns through social medias and emails with Salesforce and MailChimp • Recruited students for on-site training courses and monthly public courses • Built and developed a database of clients and training course students • Recorded interview and took field notes to collect data during usability testing • Took user experience training courses and passed a test to become a Certified Usability Analyst Show less

Data Analyst

• Nov 2011 - Jun 2012

• Sorted and aggregated large data sets in SQL Management Studio for Assassin's Creed: Revelations, a game for PC, Xbox 360, and PlayStation 3 that sold over 7 million copies • Created SQL tags to organize a database tracking player behavior in game • Graphed and analyzed data in Tableau • Performed data analysis research and wrote reports to answer specific research questions from the production team • Worked with a team to deliver detailed reports on post-launch player behavior • Sorted and aggregated large data sets in SQL Management Studio for Assassin's Creed: Revelations, a game for PC, Xbox 360, and PlayStation 3 that sold over 7 million copies • Created SQL tags to organize a database tracking player behavior in game • Graphed and analyzed data in Tableau • Performed data analysis research and wrote reports to answer specific research questions from the production team • Worked with a team to deliver detailed reports on post-launch player behavior