Sameera Shaakunthala
Customer Operations Manager I at HERE Technologies- Claim this Profile
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Topline Score
Bio
Sarah S.
Shaaku is not only an intelligent and ambitious strategist but also an inspiring colleague. He is a very innovative person and someone I can trust. Shaaku’s ideas, skills, knowledge and understanding of JIRA made projects easy and fun. He maintains a friendly yet professional relationship with everyone he meets. If you need a highly committed expert, Shaaku is the right person.
Rasika Dayananda
Shaakunthala came with a great reputation in technical writing and RnD. He shows great skills in exploring the technology and was flexible in his approach to work.
Sarah S.
Shaaku is not only an intelligent and ambitious strategist but also an inspiring colleague. He is a very innovative person and someone I can trust. Shaaku’s ideas, skills, knowledge and understanding of JIRA made projects easy and fun. He maintains a friendly yet professional relationship with everyone he meets. If you need a highly committed expert, Shaaku is the right person.
Rasika Dayananda
Shaakunthala came with a great reputation in technical writing and RnD. He shows great skills in exploring the technology and was flexible in his approach to work.
Sarah S.
Shaaku is not only an intelligent and ambitious strategist but also an inspiring colleague. He is a very innovative person and someone I can trust. Shaaku’s ideas, skills, knowledge and understanding of JIRA made projects easy and fun. He maintains a friendly yet professional relationship with everyone he meets. If you need a highly committed expert, Shaaku is the right person.
Rasika Dayananda
Shaakunthala came with a great reputation in technical writing and RnD. He shows great skills in exploring the technology and was flexible in his approach to work.
Sarah S.
Shaaku is not only an intelligent and ambitious strategist but also an inspiring colleague. He is a very innovative person and someone I can trust. Shaaku’s ideas, skills, knowledge and understanding of JIRA made projects easy and fun. He maintains a friendly yet professional relationship with everyone he meets. If you need a highly committed expert, Shaaku is the right person.
Rasika Dayananda
Shaakunthala came with a great reputation in technical writing and RnD. He shows great skills in exploring the technology and was flexible in his approach to work.
Credentials
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The Six Morning Habits of High Performers
LinkedInJan, 2021- Nov, 2024 -
Certified ScrumMaster®
Scrum AllianceSep, 2017- Nov, 2024 -
SAFe® 4 Certified Agilist
Scaled Agile, Inc.Nov, 2017- Nov, 2024
Experience
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HERE Technologies
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Netherlands
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IT Services and IT Consulting
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700 & Above Employee
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Customer Operations Manager I
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Jan 2019 - Present
Contributing the Global Bid Management team as part of Global Sales Enablement organization, with JIRA, customer RFQs and Dashboards. My specific contribution is with bid processing, where we intake customer requirements and organize them in to our standard format so teams can use that information efficiently. We develop our own tools required for this. Contributing the Global Bid Management team as part of Global Sales Enablement organization, with JIRA, customer RFQs and Dashboards. My specific contribution is with bid processing, where we intake customer requirements and organize them in to our standard format so teams can use that information efficiently. We develop our own tools required for this.
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Pearson
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United Kingdom
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Education
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700 & Above Employee
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Senior Engineer - JIRA
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Aug 2016 - Dec 2018
Worked under the Value Realization Office (VRO), and the Project Management Office (PMO) in Sri Lanka as a Tooling Specialist - JIRA. Domains of expertise are,* JIRA Software (formerly JIRA Agile/ Greenhopper)* JIRA Workflows with advanced customization* Metrics in JIRA* Hands-on JIRA App Development (JIRA API - Java/ Groovy)* Hands-on Tool Development & JIRA Automation (JavaScript, Python, JIRA API - Java & JIRA REST API)* Agile (Scrum & Kanban)* Scaled AgileBasic exposure to:* Tableau* Enterprise Portfolio Management Show less
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Application Engineer
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Mar 2016 - Jul 2016
Internally transferred and re-designated as an application engineer at Pearson Lanka TechOps. Primarily contributed to Pearson MathXL project as a DevOps engineer.
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Senior Software Engineer - JIRA Administration
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Oct 2014 - Mar 2016
Supporting a variety of DevOps tools under Pearson Higher Education, however, serving the entire organization. We operate from Sri Lanka while other part of our team operates from United States. We operate under a service level agreement and provide 24/5 support to internal staff and contractors.This is a service team, with a 50% effort allocation for support tickets and 50% effort allocation for projects.
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MillenniumIT
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Sri Lanka
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Systems Support Engineer
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Apr 2014 - Oct 2014
Promoted from Systems Administrator to Senior Systems Support Engineer.
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Systems Administrator (MIS)
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May 2011 - Apr 2014
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Information and Communication Technology Agency of Sri Lanka
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Sri Lanka
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IT Services and IT Consulting
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100 - 200 Employee
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Intern Community Facilitator
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Mar 2010 - Aug 2010
Community facilitation, content writing and web forum management. Security rectification of Government websites, with ICTA and SLCERT Web development Internship period: from 02 March 2010 to 31 August 2010 Community facilitation, content writing and web forum management. Security rectification of Government websites, with ICTA and SLCERT Web development Internship period: from 02 March 2010 to 31 August 2010
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Education
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University of Colombo
Postgraduate Diploma in Information Security, Computer and Information Systems Security/Information Assurance -
2007 - 2010
University of Colombo
Bachelor of Information and Communication Technology, Information Technology
Community
