Rooms Division Manager

• Jun 2022 - Present

Freelance Translator

• Dec 2008 - Present

Converting written materials from Italian to German specialized in hospitality industry. Converting written materials from Italian to German specialized in hospitality industry.

Front Office Manager

• May 2021 - May 2022

Assistant Front Office Manager

• Apr 2016 - Apr 2021

Managing and training alla front office staff ensuring the front desk provides professional and friendly service to guests. Dealing with guests, including handling complaints and solving issues. Supervising administrative and clerical duties. Defining and implementing front desk objectives and procedures. Managing and training alla front office staff ensuring the front desk provides professional and friendly service to guests. Dealing with guests, including handling complaints and solving issues. Supervising administrative and clerical duties. Defining and implementing front desk objectives and procedures.

Shift Leader

• Apr 2015 - Nov 2015

Responsible for leading shifts by assigning duties to staff and supervising employees. Providing customer service and managing complaints efficiently. Coaching team members and training new staff. Responsible for leading shifts by assigning duties to staff and supervising employees. Providing customer service and managing complaints efficiently. Coaching team members and training new staff.

Guest Relations Agent

• Apr 2014 - Oct 2014

Respond to and anticipate guests’ needs, activaly listen and solve guests’ complaints, attend to special VIP guests, provide information about amenities, area and venues and promote services. Respond to and anticipate guests’ needs, activaly listen and solve guests’ complaints, attend to special VIP guests, provide information about amenities, area and venues and promote services.

Front & Back Office, Cashier

• Jan 2011 - Apr 2014

Responsible for all operations of the front desk and guest services, correspondence, accounting, booking, online marketing, HR and cashier service. Responsible for all operations of the front desk and guest services, correspondence, accounting, booking, online marketing, HR and cashier service.

Booking Agent

• Jan 2009 - Nov 2010

Contact between travel agencies in central and eastern Europe and hotels/campings in Italy. Searching new locators/travel agencies in order to extend area of operation. Problem solving in case of end customers dissatisfaction or over bookings of accommodation etc. Contact between travel agencies in central and eastern Europe and hotels/campings in Italy. Searching new locators/travel agencies in order to extend area of operation. Problem solving in case of end customers dissatisfaction or over bookings of accommodation etc.

Project Manager

• Jul 2007 - Sep 2008

Planning, coordinating and executing events in detail, starting from site surveying, budgeting and scheduling to vehicle selection, light and sound. Organized 5-day-conference for Nivea Middle East in Rio de Janeiro (Brazil), a 7-day-project (including operas and concerts and a gala dinner at the Castle Leopoldskron) for Röbbig München on the occasion of the World Fine Art Fair (providing Concierge Service) in Salzburg (Austria) as well as several smaller events for e.g. Audi, Porsche Austria and Austrian Airlines. Show less