Experience

DiliTrust

• France
• Software Development
• 100 - 200 Employee

• Customer Success Representative

  • Dec 2020 - Present



Covisian

• Italy
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Inbound Customer Service Representative

  • Sep 2010 - Dec 2020

  - Inbound and Outbound activities in the field of technical, commercial, and administrative customer support on behalf of Fastweb S.P.A., Aruba PEC S.P.A., Edison Energia S.P.A., eBay S.P.A. And Infocert S.P.A., each of them a leader company in its field of work, with the goal of delivering clear information and support to clients. - Assistance for companies in the use of a software for the creation of electronic invoices. - Numerous Backoffice activities concerning different aspects of Customer Support, includin commercial and administrative counseling and supervising customer relations during the process of identifying and solving technical issues. - Managing delicate procedures like claims and refund requests. - Retention activities with the goal of containing and possibly recovering an unsatisfied customer. - Antidownselling, Upselling and Cross-selling activities in the telecommunications and energy market fields on behalf of Fastweb S.P.A. And Edison Energia S.P.A., with the goal of avoiding a degrading experience for the client and trying to improve and expand his services and subscriptions. - Sales support activities on behalf of eBay S.P.A. With the goal of offering support to clients willing to sell products on the e-commerce platform, specifically products belonging to the “watches and jewelry” category. - Thanks to my seniority and skills I am able to offer tutoring and training to new resources and other colleagues alike, and I consider myself a good addition to any team due to my collaborative and professional mindset. Show less