CEO & Design Strategy

• Aug 2016 - Present

The Spill Teem® is a creative team of strategists who work with organizations worldwide to reignite their natural ability to see things in new ways. We have an extensive background in behavioral design and collectively carry 35+ years of Human Services experience, business strategy, as well as designing internal and external frameworks of cultural change. The Spill Teem® is a creative team of strategists who work with organizations worldwide to reignite their natural ability to see things in new ways. We have an extensive background in behavioral design and collectively carry 35+ years of Human Services experience, business strategy, as well as designing internal and external frameworks of cultural change.

Organizational Design Adjunct Instructor

• Mar 2017 - Present

Regional Director of Community Programs

• Apr 2016 - Mar 2017

• Designed a creative activity program based on company standards to meet the individual needs and interests of the residents. • Planned a seven-day per week activity calendar(s) which promote resident participation in a structured environment; includes one-to-one programming for residents who cannot participate in a group setting. • Worked closely with the Resident Care Director on a daily basis to better serve the residents, family, visitors and staff in the community. • Participated in the delivery of Signature Service Programs to Sweet Memories and Assisted Living residents. • Assisted and provided input in the completion and updating of UAIs, ISPs, and other assessments specific to the Sweet Memories Program. • Participated in Care Plan meetings and family meetings. • Communicated to families regarding resident’s involvement in activity program. • Assisted as needed in the training and teaching of staff for the Sweet Memories Neighborhood and Assisted Living activity programs. • Provided guidance and acts as a resource to staff on the importance of activity programs and other areas regarding the quality of life for residents. • Participated in resident move-in processes in the “Sweet Memories” neighborhood and Assisted Living. • Assisted in touring and customer contact to maintain desired occupancy. • Participated in coordinating special events in the community which includes family nights and open houses. • Managed volunteer programming and train/supervise volunteers. • Planned, supervised, and monitored the “Sweet Memories” and Assisted Living programs to meet the specific needs of each resident. • Assisted the Resident Care Director with maintaining the physical and emotional health of each resident. • Directly supervised all activity assistants in all duties and responsibilities to include interviewing, planning and, assigning, and directing work; appraising performance; addressing complaints and problem-solving. Show less

Executive Project Manager

• Nov 2012 - Apr 2016

* Managed 85 + clients, increasing successful client partnership by 35%. Allowed for past 3 years of contract retention; * Presented brand and key message concepts to lead market companies, increased vendor participants and community partners; * Monthly tracking of $10k - $12k, executed annual budget of $145k. Key representative for state funded contract; * Monthly engagement of 37 clients, initiated 148 client meetings, resulting in concise data presentations to Chief Contract Administrator; * Provided support for progressive searches including extensive research for recruitment of agency executives and staff support; * Prescreened candidates; * Drafted and reviewed materials for search committees; Provided intentional hands on approaches and interactions with candidates for a successful and fair interview experience; * Downloaded and screened resumes from agency’s HR platform; * Initiated, created and partnered with community organizations to develop “ Bike For A Change Program” program servicing 80 + clients; * Designed and executed all organization newsletter components, meeting monthly deadline; * Key organizational leader; coached 25 associates through self-made curriculum, provided client engagement strategies and performance evaluations. * Created research landmarks, tracking development of products, streamlining go to market timeline of initiating 12 services in 2 months; * Initiated inception and branding of re-entry internship programs and industry exposure to VCU internship candidates for talent requisition; * Provided market research, merging valued data into client service strategies, resulting in profitability of transportation division for 3 programs and 80 clients; * Conducted portfolio architecture to include billable documents and program status updates, clarified operational objectives; and * Reviewed monthly submission of the billing for 3-contract staff & itemized program reimbursement. Show less

Brand Manager

• Jan 2014 - Jan 2016

* Safeguarded services and product lines that were offered to resonate with current and potential clients. * Monitored marketing trends and observing competitive services in the industry. * Marketed media initiatives and worked closely with our digital team to identify opportunities to reach target audience. * Safeguarded services and product lines that were offered to resonate with current and potential clients. * Monitored marketing trends and observing competitive services in the industry. * Marketed media initiatives and worked closely with our digital team to identify opportunities to reach target audience.

Director of Respite Services

• Jun 2011 - Aug 2012

* Delivered quality programming and implemented activities based upon individualized level of functioning, service plans, and supervised individual and group client activities of recreation, socialization, community integration and leisure; * Audited respite files to accurately reflect active clients, and increased client base by 40%; * Ensured compliance with Agency policies and procedures related to safety, discrimination / harassment, the Health Insurance Portability and Accountability Act (HIPAA), and the agency’s Human Rights plan; * Developed preemptive advertising and recruitment plans to garner a diverse pool of candidates to comply with EOP standards; * Reported, on a consistent basis, to management, regarding the ongoing development, growth, resolutions and operations of the program; * Developed relationships with outside vendors to ensure ongoing access for client recreational activities; * Supervised staff of 10, completing quarterly performance reviews, monthly individualized staff supervisions; * Led and facilitated staff trainings pertaining to, but not limited to, creativity, proactive and reactive thinking, quality of care, quality performance, problem resolution and services; * Assessed potential clients, provided program knowledge, toured and intake as needed and completing proper documentation for acceptance into program; * Maintained and compiled monthly reports for senior management; * Researched attendance capabilities to ensure proper and accurate billing through Virginia Medicaid, county and private funding sources; * Ensured the administration and procedures of all medications that are received from outside sources and are dispensed during program hours, according to program policy and procedures; and Communicated with outside sources to obtain proper documentation to ensure compliance with state licensure standards. Show less

Program Manager

• Jan 2008 - Jun 2011

* Updated, analyzed and ensured the completion of individual client goals for independent living, community growth and healthy socialization; * Actively participated in and conducted individual client treatment teams; * Supervised staff of 11, daily reviewing required documentation pertaining to all goal participation, medical assessments and safety; * Met the diverse needs of clients, monitored and documented client recreational goals by performing activities and therapeutic groups; * Intervened in situations to reinforce appropriate and safe behavior, resulting in safe creative resolutions for staff and clients; * Routinely supervised and reconciled 5 client budgets, including detailed communications and data discussions with outside representative payees; and * Improved program development by providing staff training, program and staff development, mentoring, and administrative support and assisted on non-routine critical operations. Show less