Kristen Maxwell

Senior Director, Patient Support Center and Implementation at CoverMyMeds
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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5.0

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/ Based on 2 ratings
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Robert Ball, CISSP

I’m lucky to have worked with Kristen for the past two years. She’s a manager who’s not only interested in CoverMyMed’s success, but also in her employees' professional growth. She is a dedicated leader, who would succeed in any environment. We worked together solving many complex technical and business issues during her time at CoverMyMeds.

LinkedIn User

Kristen is excellent Sales and very thorough in her follow up with clients and partner meetings.

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Experience

  • CoverMyMeds
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Director, Patient Support Center and Implementation
      • Dec 2021 - Present

    • Director, Patient Services
      • Oct 2019 - Dec 2021

  • Sarnova
    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Senior Manager, Customer Experience
      • Jul 2018 - Oct 2019

      I led a cross-functional team of 50+, supporting 4 brands with combined sales of $48M annually. Oversaw the operational integration of 2 acquisitions, both achieving on-time delivery and maximized operational value. Proudest Accomplishment: Implementing new technology platforms to maximize efficiency and user intimacy (New Phone System, CRM, Email Management, Interaction Survey tools) and growing a company-wide NPS strategy (41 >48). I led a cross-functional team of 50+, supporting 4 brands with combined sales of $48M annually. Oversaw the operational integration of 2 acquisitions, both achieving on-time delivery and maximized operational value. Proudest Accomplishment: Implementing new technology platforms to maximize efficiency and user intimacy (New Phone System, CRM, Email Management, Interaction Survey tools) and growing a company-wide NPS strategy (41 >48).

  • CoverMyMeds
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Operations Manager
      • Jul 2016 - Jul 2018

      Led high-growth, high-touch team of 250+, responsible for supporting over $75M in sales, through over 180,000 interactions monthly. Maintained best in class service targets while managing significant growth (100% y/y). Proudest Accomplishment: Promoted over 20% of the team in Y1 to new first-time leadership roles in Y1. Led high-growth, high-touch team of 250+, responsible for supporting over $75M in sales, through over 180,000 interactions monthly. Maintained best in class service targets while managing significant growth (100% y/y). Proudest Accomplishment: Promoted over 20% of the team in Y1 to new first-time leadership roles in Y1.

  • Grainger
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Regional Contact Manager
      • Mar 2015 - Jul 2016

      Safety Solutions was acquired by Grainger Jan. 2014. I focused on integrating the two companies on site, primarily by leading and optimizing the Sales Support Operations. I led a team dedicated to multi-channel support model for the integration.

    • Regional Contact Center Manager
      • Aug 2013 - Mar 2015

    • Account Manager
      • Mar 2012 - Aug 2013

  • Baesman Group
    • Marketing Services
    • 1 - 100 Employee
    • Account Manager
      • Jul 2011 - Mar 2012

  • Cisco
    • United States
    • Software Development
    • 700 & Above Employee
    • Public Sector Account Manager- Ohio Region
      • Aug 2010 - Feb 2011

    • Healthcare Account Manager
      • Aug 2006 - Aug 2010

Education

  • Ohio University
    BA, Pre-Law, Marketing
    2002 - 2006

Community

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