Sue Hammerman

Program Assistant at Northwestern University
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Contact Information
us****@****om
(386) 825-5501
Location
Evanston, Illinois, United States, US
Skills

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Bio

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Credentials

  • Certified Interpretive Guide - National Association of Interpretation
    -

Experience

  • Northwestern University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Program Assistant
      • Jul 2015 - Present

      Gifted Learning Links at Center for Talent Development Gifted Learning Links at Center for Talent Development

  • Lincoln Park Conservancy
    • 2000 N. Racine Chicago, IL 60014
    • Volunteer Programs Coordinator
      • Oct 2013 - Present

      * Recruit - Participate in outreach, screen and onboard volunteers. * Schedule - Ensure that regular shifts and private tours are filled * Train - Organize semi annual six week docent training classes. Engage speakers, book venues, schedule docent helpers. assign mentors, prepare and update manuals, oversee fingerprinting and background checks. Increased enrollment by 50% in one year. * Recognize - Organize annual Volunteer Appreciation Luncheon * Integrate - Strengthen volunteer involvement by enlisting volunteers in program development. *Retain - Plan quarterly social activities. Organize continuing education opportunities. Create e-newsletter to enhance communication. Increased retention by 25%. *Innovate - Develop and implement mentor program in order to increase retention and improve quality of docent service. Show less

  • Chicago Botanic Garden
    • United States
    • Zoos and Botanical Gardens
    • 300 - 400 Employee
    • Volunteer Facilitator
      • May 2013 - Present

      *Ensure that exhibit runs smoothly with volunteers working as a team, performing essential duties and following strict USDA regulations.*Mentor/coach volunteers ages 15-85 as needed.*Work with Horticulturalist, Security and Visitor Services to ensure quality, professional experience for visitors.*Provide customer and interpretive services for over 50,000 visitors.* Manage any conflicts arising in the exhibit.

    • Wonderland Express Family Drop-In Instructor
      • Nov 2014 - Jan 2015

      *Supervised 40 volunteers to help more than 16,000 visitors over a six week period.*Ensured smooth operation of Drop-In activities in order to maintain a quality experience for visitors.*Worked with Visitor Services, Security and Housekeeping to guarantee safe and professional environment.

    • Volunteer Facilitator
      • Jul 2014 - Oct 2014

      *Managed and worked alongside interpretive volunteers at Fruit and Vegetable Garden.*Supported supervisors by assisting visiting experts and vendors during Heirloom Tomato Weekend, Herb Garden Weekend and Chef Series.

  • Seman Violins
    • School Outreach Coordinator and Luthier
      • Mar 1996 - Dec 2012

      *Managed 800 string instrument rental program; organized recruiting nights in conjunction with music teachers;streamlined recruiting night procedures;increased total revenue by 20% in one year. *Spearheaded outreach to schools using e-newsletters and educational presentations. *Provided customer service in person, on the phone, and through email; developed the ability to handle complex customer situations. *Supervised and trained staff. *Managed digital records - accounts payable and receivable, as well as delinquent accounts. *Maintained inventory of 100s of items. *Marketed rental and for sale instruments; wrote text for sales catalog. *Repaired instruments in accordance with old world standards of craftsmanship. * Show less

Education

  • Chicago School of Violinmaking
    Certificate, Violinmking
    1983 - 1987
  • University of Chicago
    B.A,, Geography
    1976 - 1980

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