Dr. Michelle D Waddy, Esq., PMP, PE
Independent Business Process Consultant at Michelle Deloris & Company Llc: The P.O.E.T.S. Consulting Agency- Claim this Profile
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Bio
Credentials
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Financial Advisor - Personal Finance
Fidelity InvestmentsJul, 2013- Oct, 2024 -
Graphic Designer
FedEx OfficeJul, 2013- Oct, 2024 -
Marketing & Franchise Operations
Cruise Planners Travel AgencyJul, 2013- Oct, 2024 -
Microsoft Designer, Developer & Professor
Microsoft Education CommunityJul, 2013- Oct, 2024 -
Simplilearn Professor
SimplilearnJul, 2013- Oct, 2024 -
Web Designer and Developer
GoDaddyJul, 2013- Oct, 2024 -
Business Data Analytics & Analysis, Pharmacy
Virginia Commonwealth University - School of BusinessAug, 2011- Oct, 2024 -
Business Engineering
James Madison UniversityAug, 2011- Oct, 2024 -
Certified Project Manager
Project Management InstituteAug, 2011- Oct, 2024 -
Professional Music Artist Writer, Designer & Promoter
Sony Music EntertainmentAug, 2011- Oct, 2024 -
Professor - Financial Counselor
Virginia Tech - Pamplin College of BusinessAug, 2011- Oct, 2024 -
Stanford Certified Project Manager
Virginia Tech - Pamplin College of BusinessAug, 2011- Oct, 2024 -
Finance, Economics & Accounting
Strayer UniversityJun, 2008- Oct, 2024 -
Product Consultant
Mary Kay CosmeticsApr, 1988- Oct, 2024 -
Doctor, Architect & Caterer
Goochland High SchoolJun, 1987- Oct, 2024 -
Accounting & Computerized Accounting
Old Dominion University -
Communications
University of Richmond -
Designer & Fundraising Specialist
Celebrating Home Direct -
Information Technology Specialist
University of Richmond - Robins School of Business -
Judicial Law
William & Mary Law School -
Lawyer - Esquire
University of Richmond School of Law -
Logistics & Supply Chain - Overnite Transportation
UPS -
Sales Specialist
Princess House -
Website Design
University of Richmond
Experience
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Michelle Deloris & Company Llc: The P.O.E.T.S. Consulting Agency
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Design Services
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1 - 100 Employee
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Independent Business Process Consultant
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Jun 2013 - Present
Advisory, Consulting and Referral Services* Submit RFP for Group Training (through PMI) at your organization*Find Authorized Training Partner (through PMI) for your organization's Project Management Training Needs* Liaison for Microsoft - able to do discuss advantages of Microsoft software and compatibility with essential organizational tools such as smartphones used for hybrid or remote work.*Research, advise and consult on travel domestic and international via Travel Clinic. Travel Supplies & Medicines available for order through McKesson Medical Surgical. PayLink for payments is pay.michelledelorisco.com (coming soon)*Advise and consult on personal website design and development through GoDaddy Websites and Marketing Show less
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Chief Executive Officer
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Aug 2013 - Present
Professional Consulting in areas such as operations, employees and strategic planning.
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McKesson Medical-Surgical
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United States
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1 - 100 Employee
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Project Manager
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Sep 2008 - Jun 2012
Manage all aspects of client onboarding into internal company applications and systems. This incudes quotes and RFP's, product assessment and conversion and account setup and verification. Maintain, analyze and investigate client account outages ensuring accurate and effective pricing structure. Analyze sales data and produce reports to determine opportunities for more effective product utilization and brand preference. Participate in department projects and act as subject matter expert (SBE) ensuring department processes are presented and any roadblocks or potential processing issues (that may arise due to system enhancements, upgrades or fixes) are thoroughly researched and the proper protocol/procedure is implemented. Show less
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Wells Fargo Securities
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United States
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Investment Banking
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Officer - Analysis Specialist
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Feb 2004 - Sep 2008
(Wachovia Securities)
Gather and document requirements for departmental systems fixes, upgrades, enhancements and testing exercises. This includes application design, development, testing and implementation. Design and implement training documentation and delivery. Field, document, report and troubleshoot any issues that have arisen due to implemented technology. Act as subject matter expert (SBE) for company projects involving assigned department and thoroughly discuss and document potential issues or outages that may arise due to planned technology implementation. Design and create custom department reports. Act as PC coordinator for department obtaining necessary tools and equipment for all department associates. This includes system access, maintenance and any required or necessary audits for access deletion. Show less -
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Allianz Group
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United States
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Software Development
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1 - 100 Employee
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Bankcard Call Center Team Lead
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Jul 2002 - Feb 2004
(World Access) Manage day to day activities of call center with a dedicated team of call center associates. This includes new associate training and onboarding as well as call monitoring, evaluation and associate coaching. Submit calls monthly for calibration with client (American Express) to review call quality benefit knowledge, and policy adherence. Manage supervisor calls, research dispute with appropriate department (Claims) and ensure the claim is processed according to client policy and dispute is resolved. Prepare payroll and submit to human resources, document associate attendance and call statistics, prepare monthly, semi-annual and annual reviews for dedicated team of call center associates. Act as department subject matter expect (SME) to analyze technology requirements, process improvement, application design and development, testing, implementation and process review and troubleshooting after implementation of technology. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Credit Specialist
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Jun 2000 - Dec 2001
(SunCom) Answer calls from customers requesting wireless service, gather information required to process credit application, review automatic decision, evaluate and redecision according to company policy and guidelines and refer customer to retail location for futher evaluation if necessary. Answer calls from retail locations to evaluate and redecision if necessary credit applications processed for wireless service. Review and anayze department support functions and evaluate opportunities for process improvement. Design, create, test and implement technology to improve department procedure for reporting. Show less
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Owens & Minor
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United States
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Hospitals and Health Care
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700 & Above Employee
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Contract Analyst
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Sep 1997 - Jun 2000
Manage administration of contracts for selected region of customers. This includes receipt and verification of contract details (item, price, uom, dates, eligible customers, etc.), uploading to company systems/applications (manual entry via DOS, EDI, etc.), research and resolve rebate discrepancies with appropriate department (pricing, rebates, contracts, manufacturer, etc.), request verify receipt of contract renewals based on expiring contract report, and upload according to company policies and procedures. Act as subject matter expert (SME) on department/company projects (mergers, acquisitions, company/location consolidation, offshoring (domestic), etc.) to analyze, implement, troubleshoot and document systems updates, enhancements and changes. Design, develop, create, implement, review and troubleshoot applications to improve process for department/company process. Act as chairperson for company/department events and fundraising. Design and implement training material for for department technology and process improvement projects. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Discrepancy Analyst
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Sep 1987 - Sep 1997
(Signet Bank) Research and resolve bank and customer outages created in the process of check clearing (internally, and through Federal Reserve and authorized partner banks) as well as other internal bank processing for support functions. Act as subject matter expert (SME) for department technology projects to include review of processes to determine process improvement opportunities and documentation and testing of approved technology. Document, develop and implement training documentation for process changes and technology upgrades and enhancements. Act as chairperson for department events and fundraising. Show less
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Education
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2009 - 2011
Virginia Tech - Pamplin College of Business
Master of Business Administration - MBA, Business Administration and Management, General (PMBA)
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