Sukmawan Suandaana Nugraha

Customer Operation Analyst at Tokopedia
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Contact Information
us****@****om
(386) 825-5501
Location
Depok, West Java, Indonesia, ID
Languages
  • Indonesian Native or bilingual proficiency
  • English Professional working proficiency
  • Sundanese Professional working proficiency

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Bio

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Credentials

  • Sekolah Pasar Modal (SPM)
    IDX Channel
    Sep, 2019
    - Nov, 2024
  • Investasi Saham
    Tradingkilat (Ara Hunter)
    Jan, 2019
    - Nov, 2024
  • Pasar Modal Class
    MNC Sekuritas
    Jan, 2019
    - Nov, 2024
  • Creative Entrepreneur
    University of Gunadarma
    May, 2018
    - Nov, 2024
  • Metode Business Research
    University of Gunadarma
    Oct, 2017
    - Nov, 2024
  • Sharia Investment
    University of Gunadarma
    Mar, 2016
    - Nov, 2024

Experience

  • Tokopedia
    • Indonesia
    • Technology, Information and Internet
    • 700 & Above Employee
    • Customer Operation Analyst
      • Mar 2021 - Present

      -Manage and resolve customer related inquiries, issues, and escalations-Contact and educate customer them transaction problems-Listen carefully to every complaint given by customer-Responsible for any other tasks related to assigned customer -Fast in providing solutions to customer-Experience in ticketing tools such as Sales Force-Handle customer complaint according to the predefined SLA quality standard -Manage and resolve customer related inquiries, issues, and escalations-Contact and educate customer them transaction problems-Listen carefully to every complaint given by customer-Responsible for any other tasks related to assigned customer -Fast in providing solutions to customer-Experience in ticketing tools such as Sales Force-Handle customer complaint according to the predefined SLA quality standard

  • CNBC Indonesia
    • Indonesia
    • Media Production
    • 200 - 300 Employee
    • Account Executive
      • Mar 2019 - Oct 2019

      -Responsible in achieving the advertisement sales target-Set up and executive the marketing plan-Carrying out the sales presentation-Negotiation with clients-Maintain good relationship with clients -Responsible in achieving the advertisement sales target-Set up and executive the marketing plan-Carrying out the sales presentation-Negotiation with clients-Maintain good relationship with clients

  • Kementerian Sekretariat Negara RI
    • Indonesia
    • Government Administration
    • 200 - 300 Employee
    • Intern
      • Apr 2018 - May 2018

Education

  • University of Gunadarma
    Bachelor's degree, Management
    2014 - 2018
  • SMA Negeri 5 Bogor
    IPS, 8.36
    2011 - 2014

Community

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