Experience

Regina Dominican High School

• AP Social Studies Teacher

  • Jun 2022 - Present



DePaul University

• Chicago, IL, United States

• Digital Studio Coordinator - The Art School

  • Sep 2021 - May 2022



Convene

• Greater Chicago Area

• Workplace Experience Manager

  • Jan 2020 - Aug 2020

  Convene (www.convene.com) designs and services premium places to work, meet, and host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality driven locations in Class A office buildings across major U.S. cities, expanding globally in 2020. Convene has raised $260M in equity funding to date, and has been recognized as a Best Workplace by both Inc. and Fortune magazines and one of America’s 100 Most Promising Companies by Forbes for its vision of bringing lifestyle experiences to the workplace. Show less



Clutter

• United States
• Consumer Services
• 100 - 200 Employee

• Operations Lead

  • Mar 2019 - Nov 2019

  Managed team of 10 Dispatch Specialists in daily operational coordination of all Clutter appointments.

• Operations Specialist

  • Sep 2018 - Mar 2019

  Coordinated all aspects of Clutter customer-operations. Foremost, worked directly with supply chain product team on dispatching movers across 9 different markets and planning routes for over 200+ field employees. Additionally, received all inbound customer calls for active Clutter orders and on-site issues across 9 regional markets. Was consistent top performer and coordinated cross functional projects directly with product, national operations, and CX teams to improve field operations success.

• Customer Care Consultant

  • May 2018 - Sep 2018

  Provided 5-star customer service from beginning to end of Clutter experience. Averaged highest call volume, highest Zendesk email response volume, and greatest call efficiency on the Clutter Customer Care Team for 4 months consecutively. Frequently handled highest level customer interactions, escalations, and extensive customer requests all while still delivering an exceptional customer experience. Owned multiple special Care projects such as creating framework for team training on deescalation and improvement of CX/Product gaps. Show less



Sprout Living

• Greater Chicago Area

• Executive Assistant

  • May 2017 - May 2018

  Managed all wholesale accounts while simultaneously supporting all retail customers for Luchi Organics' brand - Sprout Living. Processed all wholesale orders and coordinated logistics of entire supply chain from order placing at the wholesale/retail level to online order processing, payment, fulfillment, and delivery. Managed retail-facing website/Ecommerce platform through Wordpress, updating supply of products to reflect supply. Responded to all customer calls and emails for both retail and wholesale customers. Show less



Talener

• Greater Chicago Area

• Office Manager

  • Jun 2016 - May 2017



Splendid, a division of VF Corporation

• Greater Chicago Area

• Store Manager

  • Jun 2015 - Apr 2016



Skirt PR

• Chicago, Illinois, United States

• Social Media Intern

  • Jan 2015 - Jun 2015



Madewell

• Greater Chicago Area

• Stylist

  • May 2014 - Jan 2015



Nico and Lala

• Chicago, Illinois, United States

• Production Intern

  • May 2014 - Aug 2014