Senior Site Reliability Engineer

• Mar 2023 - Present

Technical Manager

• Jul 2019 - Feb 2023

• Architect, and delivered more than 14 solutions with AWS Virtual Private Cloud (VPC), Elastic Compute Cloud (EC2), Elastic Load Balancer (ELB), AutoScalling, RDS, S3, CloudWatch and other AWS products.• Developed and migrated 300+ applications to a fully automated AWS EKS Cluster environment built with Terraform.• Performed Kubernetes cluster upgrade from version 1.9 to version 1.20 using AWS EKS, Terraform, TeamCity/Octopus.• Liaised with 5-member cross-functional (product, engineering, sales, support) team and coordinated with four business partners to create software solutions that improved overall functionality and performance.• Coordinated with sales team to design solutions for 7 customers and drive AWS adoption and revenue.• Monitored costs and optimised cloud deployment expenses by 30% against business needs.• Conducted and coached team members with the new technologies and best practices in a monthly knowledge sharing session.

Senior Technical Specialist

• Jul 2018 - Jul 2019

• Responsible for managing AWS Cloud Environment.• Responsibility for ensuring application system releases are managed to agreed change and release management procedures and working with relevant technology teams to ensure a well-managed and structured release process;• Administration, maintenance and configuration of application hosting environments based on varying technology stacks including Windows 2003/08/12, SQL Server, LAMP;• Administration and, or configuration of DevOps tools such as Puppet, GitHub, SVN, SCOM, etc;• Provision of pro-active system monitoring and appropriate fault resolution;• Performance tuning and optimization of hosted environments and application services;• Ensure system support, maintenance and change is carried out in line with agreed Client's Technology standards and protocols;• Ensure system availability, particularly during business critical time frames, operates within agreed Service Level Agreements;• Ensure appropriate levels of systems documentation are maintained;• Liaise with 3rd party hosting and development partners and software vendors for product management and issue resolution;• Responsible for governing access to and ensuring operational availability of production and UAT application hosting environments and services;

Technical Specialist

• Oct 2015 - Jul 2018

• Responsible for managing AWS Cloud Environment.• Responsibility for ensuring application system releases are managed to agreed change and release management procedures and working with relevant technology teams to ensure a well-managed and structured release process;• Administration, maintenance and configuration of application hosting environments based on varying technology stacks including Windows 2003/08/12, SQL Server, LAMP;• Administration and, or configuration of DevOps tools such as Puppet, GitHub, SVN, SCOM, etc;• Provision of pro-active system monitoring and appropriate fault resolution;• Performance tuning and optimization of hosted environments and application services;• Ensure system support, maintenance and change is carried out in line with agreed Client's Technology standards and protocols;• Ensure system availability, particularly during business critical time frames, operates within agreed Service Level Agreements;• Ensure appropriate levels of systems documentation are maintained;• Liaise with 3rd party hosting and development partners and software vendors for product management and issue resolution;• Responsible for governing access to and ensuring operational availability of production and UAT application hosting environments and services;

Network Engineer & IT Administrator

• Jul 2010 - Sep 2015

• Responsible to manage IIS Web Server (Local Web Server, Staging Web Server & Live Web Server). • Configuring ASP .NET applications. • Configuring FTP/FTPS/SMTP. • Managing Globalscape EFT Server. • Configuring SSL Certificates. • Performing IIS migrations. • Log Analyzing. • Configure and manage DNS Server. • Coordination with DB team for migrations configuring databases as per application requirement. • CSR generation and Certification deployment for HSM Device.• Liaising and communicate with clients (US & UK based) for their requirements, problems and provide solution by email or GoToMeeting support.• Perform Technology needs analysis.• Managing team in System Administration, Application deployment (Local to Staging for UAT and Staging to Live for Production) and Database deployment.• Assists with technology planning through ongoing research.• Post Project support and client management.

Network Engineer & IT Administrator

• Jul 2010 - Sep 2015

• Administered and Monitored 500+ websites and databases hosted at external Rackspace and Azure Environment.• Co-ordinated with more than 10 developer and tester team for the application support for UAT and Live environment.• Prepared more than 50 VMware server for internal non production environment.• Configured and tested 500+ Windows Server operating systems with roles features.

Network & System Support Engineer

• Sep 2009 - May 2010

• Installing, configuring & Supporting Windows Servers, Desktops, Laptops. • Monitoring Active Directory on Windows Server 2003R2 Platform. • Daily Active Directory Health checkup, FSMO Roles, DNS Service and Error Logs check. • Group policy creation, implementations and modification. • Monitoring TFS Server. • Managing & Monitoring SQL Server & Oracle Server. • Daily monitoring Windows and Antivirus update at the user system. • Installing, configure & troubleshooting MS Office, Visual Studio, SQL Server, Network printer & Scanner. • Handling Escalations for Client. • Provide remote support or in-person support to client. • Collecting Assets & updating to Asset Management team.

Consultant as a Windows System Administrator

• Feb 2008 - Sep 2009

• Installing and Troubleshooting Windows Operating System and Linux Operating System • Installing & Configuring Printers. • Configuring and Maintaining Network Infrastructure • Installing and Managing Antivirus • Installing and Troubleshooting Windows Operating System and Linux Operating System • Installing & Configuring Printers. • Configuring and Maintaining Network Infrastructure • Installing and Managing Antivirus

Associates

• Jan 2006 - Jul 2007