Senior Consultant

• Jan 2017 - Present

CRM Functional Consultant with expertise in implementation, requirement elicitation, product management, and integration. I am well versed in different CRM modules( Sales, Order, Billing, Marketing, Customer Support, Pre-sales). Country Functional Lead of Construction Product CRM for countries: Finland, Baltics, Norway, Denmark, Sweden, UAE, Japan, Thailand, Ireland, Slovakia, and Romania Scheduled monthly meetings with the clients to understand their business processes and providing best-fit solutions. Liaised between the IT infrastructure team and other personnel to assist with the resolution of system issues. Show less

Summer Intern

• Apr 2015 - Jun 2015

1) Developed the modules, i.e. Process hazard analysis, Incident investigation and Emergency response & crises 2) Pioneered the Incident Management System that will shift all the manual incident handling process to System driven based 3) Conducted in-depth study and Analysis of Recordkeeping system for all the units of Atul Chemicals and Recommended the feasible solution 1) Developed the modules, i.e. Process hazard analysis, Incident investigation and Emergency response & crises 2) Pioneered the Incident Management System that will shift all the manual incident handling process to System driven based 3) Conducted in-depth study and Analysis of Recordkeeping system for all the units of Atul Chemicals and Recommended the feasible solution

Consultant

• Oct 2010 - Jun 2014