Ridhima Chopra
Sr. Legal Collections Specialist at Axis Auto Finance- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Punjabi Native or bilingual proficiency
Topline Score
Bio
Sanjeeb Gogoi
I have had the privilege of working with Ridhima, as well as a colleague. Ridhima's working style is systematic, creative and well-organized and in any assignment she aims to quality. Ridhima has a long experience of working in business environment which gives her a deep understanding of the fashion industry. Her ability of convincing people to excel at their workplace make her a brilliant manager
Divya Babbar
Ridhima is a meticulous worker and a thorough professional. Our interactions have always been fruitful. Her ideas and creative inputs have helped us strengthen our campaigns. I wish her all the best in the her endeavours!
Sanjeeb Gogoi
I have had the privilege of working with Ridhima, as well as a colleague. Ridhima's working style is systematic, creative and well-organized and in any assignment she aims to quality. Ridhima has a long experience of working in business environment which gives her a deep understanding of the fashion industry. Her ability of convincing people to excel at their workplace make her a brilliant manager
Divya Babbar
Ridhima is a meticulous worker and a thorough professional. Our interactions have always been fruitful. Her ideas and creative inputs have helped us strengthen our campaigns. I wish her all the best in the her endeavours!
Sanjeeb Gogoi
I have had the privilege of working with Ridhima, as well as a colleague. Ridhima's working style is systematic, creative and well-organized and in any assignment she aims to quality. Ridhima has a long experience of working in business environment which gives her a deep understanding of the fashion industry. Her ability of convincing people to excel at their workplace make her a brilliant manager
Divya Babbar
Ridhima is a meticulous worker and a thorough professional. Our interactions have always been fruitful. Her ideas and creative inputs have helped us strengthen our campaigns. I wish her all the best in the her endeavours!
Sanjeeb Gogoi
I have had the privilege of working with Ridhima, as well as a colleague. Ridhima's working style is systematic, creative and well-organized and in any assignment she aims to quality. Ridhima has a long experience of working in business environment which gives her a deep understanding of the fashion industry. Her ability of convincing people to excel at their workplace make her a brilliant manager
Divya Babbar
Ridhima is a meticulous worker and a thorough professional. Our interactions have always been fruitful. Her ideas and creative inputs have helped us strengthen our campaigns. I wish her all the best in the her endeavours!
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceFeb, 2023- Nov, 2024
Experience
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Axis Finance Group
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Canada
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Financial Services
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1 - 100 Employee
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Sr. Legal Collections Specialist
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Nov 2019 - Present
A seasoned communicator with effective interpersonal skills who: • Negotiated mutually beneficial agreements for late-stage pre-litigation-level delinquent accounts • de-escalated customer disputes through persuasive written and verbal communication • Exceeded monthly revenue goals at 110% and reduced delinquency rates by 3% annually • Trained new team members on leveraging talk off points for communication with clients • Created and enforced team SOP documentation A seasoned communicator with effective interpersonal skills who: • Negotiated mutually beneficial agreements for late-stage pre-litigation-level delinquent accounts • de-escalated customer disputes through persuasive written and verbal communication • Exceeded monthly revenue goals at 110% and reduced delinquency rates by 3% annually • Trained new team members on leveraging talk off points for communication with clients • Created and enforced team SOP documentation
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UPLevel
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Canada
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Financial Services
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1 - 100 Employee
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Account Manager
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Aug 2018 - Nov 2019
• Established best practices for verbal and written communication for collection associates • Responsible for resolving irate customer situations with problem solving and analytical skills • Initiated negotiations for debt recovery through email, telephone and written communication with over 76% successful conversions • Established best practices for verbal and written communication for collection associates • Responsible for resolving irate customer situations with problem solving and analytical skills • Initiated negotiations for debt recovery through email, telephone and written communication with over 76% successful conversions
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Metro Global Business Services
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Pune, Maharashtra, India
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Business Communications Consultant
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Oct 2014 - Apr 2018
• Created and implemented a communications and employee engagement survey campaign for the India corporate office that resulted in a participation of 87% • Delivered engaging internal communication messages for employee awareness through the intranet, and coordinated goal-oriented online communications with 94% success rate across 8+ campaigns • Provided consultation in the continuous improvement project for employee engagement leveraging lean, six sigma and kaizen principles • Instrumental in preparation of brochures, newsletters and written materials focusing on DEI and continuous improvement goals
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Matrix Cellular (International) Services Ltd.
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India
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Telecommunications
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300 - 400 Employee
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Manager : Brand and Corporate Communications
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Sep 2007 - Mar 2013
• Wrote PR, marketing and social media content like press releases, pitches, seminar speeches and social media content increasing online presence by 37% • Facilitated internal communication with customized messaging on brand vision and values • Led public relations endeavors resulting in an increased brand visibility index of 27% across platforms within the first few media conferences • Collaborated on company digital newsletter and website layout, resulting in improved search engine rankings and an 84.5% lead generation
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Mahima Hospitality Pvt Ltd
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Hospitality
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1 - 100 Employee
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Guest Relations and PR Manager
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Nov 2006 - Aug 2007
The Mahima Hospitality group is a benchmark in the industry for concept Food & Beverage Outlets. Shalom, Italic, Laidback Waters and Line of No Control are some of the popular restaurants under their umbrella. Attainments • Media Planning and executing strategic communication plans, policies and programs • Developing management reporting which enabled improvisation to policies based on customer feedback and internal assessments • Advertising & Web content development • Events and sponsored cultural evenings with various global artists and brands • Guest relations & service etiquette training
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20:20 MEDIA
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India
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Public Relations and Communications Services
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1 - 100 Employee
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Management trainee: IT & Telecom PR
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May 2006 - Oct 2006
A PR & Marketing communications firm, 20:20 Media provides expert strategy, targeted media and analysts relations Attainments • Media Planning and client servicing : Product launches, events and press conferences • Help prepare and deliver educational and publicity programs and informational materials for clients like: Adobe, WNS, Tata Sky etc A PR & Marketing communications firm, 20:20 Media provides expert strategy, targeted media and analysts relations Attainments • Media Planning and client servicing : Product launches, events and press conferences • Help prepare and deliver educational and publicity programs and informational materials for clients like: Adobe, WNS, Tata Sky etc
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Education
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2005 - 2006
National Institute of Advertising
Post Graduate Diploma in Business Communications Management, Public Relations and Business Communications -
2002 - 2005
Gargi College
Bachelor of Arts (B.A.), Philosophy -
2000 - 2002
Springdales, Pusa Road, New Delhi
SSC, Commerce -
1988 - 2000
Springdales, Pusa Road, New Delhi
CBSE, Commerce
Community
