Drew Harrison

Technical Account Executive at SysGen Solutions Group
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Contact Information
us****@****om
(386) 825-5501
Location
Edmonton, Alberta, Canada, CA
Skills

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Colin Clayton

I have known Drew for 10 years while at ATCO I-Tek. Drew has a very keen technical mind when it comes to providing technical solutions. Drew also is also very insightful in areas of leadership and mentoring. I would gladly work with Drew again at any point in the future.

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Credentials

  • Datto Certified Advanced Technician (DCAT) in Datto Continuity
    Datto, Inc.
    Sep, 2020
    - Nov, 2024
  • Datto Certified Deployment Specialist (DCDS) in Datto Continuity
    Datto, Inc.
    Sep, 2020
    - Nov, 2024
  • MCSA: Office 365 - Certified 2018
    Microsoft
    May, 2018
    - Nov, 2024
  • Certified Meraki Networking Associate
    Cisco Meraki
    Jan, 2018
    - Nov, 2024
  • HP ATP - Server Solutions V2
    Hewlett Packard Enterprise
    Sep, 2016
    - Nov, 2024
  • Accredited Arcserve Unified Data Protection 2014 Technical Associate
    Arcserve

Experience

  • SysGen Solutions Group
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Account Executive
      • Jun 2019 - Present

      * Client development and management* Technical support including projects, administration and proactive services* IT management activity associated with client technical infrastructure* As part of the Escalation Team, provide Tier 3 support and technician training in order to restore or enhance client business operations * Client development and management* Technical support including projects, administration and proactive services* IT management activity associated with client technical infrastructure* As part of the Escalation Team, provide Tier 3 support and technician training in order to restore or enhance client business operations

  • PC Corp
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Consultant
      • Nov 2014 - Dec 2018

      * Implementation, optimization and ongoing support of customer server, workstation, and network infrastructure.* Recommendation and delivery of new technology solutions.* Implementation and configuration of RMM solution.* Development of Network Operations Center (NOC).* Definition of managed service offerings.* Virtual infrastructure support and maintenance.* Group Policy management.* Patch management.* On premise and cloud based backup management. * Implementation, optimization and ongoing support of customer server, workstation, and network infrastructure.* Recommendation and delivery of new technology solutions.* Implementation and configuration of RMM solution.* Development of Network Operations Center (NOC).* Definition of managed service offerings.* Virtual infrastructure support and maintenance.* Group Policy management.* Patch management.* On premise and cloud based backup management.

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Workstation Architecture Configuration Analyst
      • May 2012 - Jul 2014

      * Strategic planning for next generation desktop OS and core software deployment and management.* Ensure compliance with CIO defined enterprise desktop architecture standards.* Develop and implement solutions to meet unique client requirements.* Image engineering.* Implementation of OS deployment solutions.* Develop desktop management solutions.* Desktop Group Policy management.* Desktop patch management.* New hardware platform integration.* Desktop encryption management.* Virtual desktop deployment and support.* Virtual infrastructure support and maintenance.* Development of documented support procedures for 1st & 2nd level support teams.

    • Security Services Team Lead
      • Nov 2008 - May 2012

      * Provide effective team leadership including management of IT and employee resources.* Provide user access provisioning and information security services for the ATCO Group of Companies.* Ensure team services are compliant with defined MSA/SLA targets.* Ensure team procedures are compliant with, and support, defined IT General Controls and ATCO Group policies.* Provide reporting in support of internal/external security control audits.

    • Workstation Architecture Configuration Analyst
      • May 2002 - Nov 2008

      * Image engineering.* Implementation of OS deployment solutions.* Develop desktop management solutions.* Desktop Group Policy management.* Desktop patch management.* New hardware platform integration.

    • Workstation Support Services Analyst
      • Aug 2000 - May 2002

      * Provide second level troubleshooting and triage for client reported incidents.* Coordinate escalation of client reported incidents to appropriate third level support teams where required.* Provision new client desktop systems.* Coordinate new client desktop deployments as well as existing client moves.* Provide client education and training for supported products and services.

    • Customer Support Centre Analyst
      • Nov 1999 - Aug 2000

      * Act as first point of contact for all client incidents and requests.* Provide initial troubleshooting and triage for client reported incidents.* Ensure compliance with defined targets for resolution rate and response times.

Education

  • University of Victoria
    Post Graduate Certificate, Application and Management of Information Technology (AMIT)
    1998 - 1999
  • Mount Royal University
    Certificate, Foundations of Leadership
    2012 - 2012
  • Royal Roads University
    Certificate, Managing IT Projects
    2006 - 2006
  • University of Saskatchewan
    Bachelor of Arts (B.A.) (Honors), Military History
    1992 - 1997

Community

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