Experience

Rutgers School of Nursing

• United States
• Higher Education
• 1 - 100 Employee

• Assistant Director of Undergraduate Advising

  • Aug 2019 - Present



Champlain College

• Higher Education

• Senior Academic Advisor

  • Aug 2015 - Sep 2018

  • Advised roughly 300 adult online students in the M.S. in Digital Forensic Science, M.S. in Information Security Operations, and M.S. in Health Care Administration programs from matriculation to program completion. • On-boarded, advised, and maintained student records for prospective non degree seeking students (undergraduate & graduate) to enrollment and program transition. • Consistently maintained & exceed registration goals by developing student data tracking techniques and communication outreach plan to raise (advisor manual) registration rate from 78.4% to 85.4% of total case load. • Selected as member of two person implementation & training team with goal of developing specialized training for advising team of 12 members on usage of TargetX CRM technology. • Collaborated with campus partners in order to plan & execute first annual Champlain College Online Commencement Mix & Mingle event for graduating students & families. Hosted roughly 200 guests from across the country ensuring their first experience on campus was memorable.



Touraid Travel

• United States
• Hospitality
• 1 - 100 Employee

• Travel Agent

  • Aug 2013 - Aug 2015

  • Managed client calls, creating, managing, and troubleshooting multiple reservations in a high volume/fast paced environment. • Provided all inclusive customer service to exceed client needs from planning, to booking, day of travel, and return.• Proven sales track above 60% closing rate has led to travel opportunities to expand destination product knowledge.



SUNY Plattsburgh Career Development Center

• Educational Opportunity Program & Career Development Graduate Intern

  • Jan 2015 - Jun 2015

  • Developed and presented weekly programs on career related topics to Educational Opportunity Program students: LinkedIn, networking, digital dirt, résumés, mock interviews, career fairs, job searches.• Provided career counseling on résumés, cover letters, networking, interviewing skills, career planning, job search strategies, True Colors & Holland Codes assessments, letters of intent and personal statements.• Acted as student liaison for pilot semester of Cardinal Career Coach – alumni distance mentoring program; developing recruitment materials, data collection, creating learning outcomes assessments.• Assisted with Career Development programming: Cardinal Networking Night, Senior Transitions Conference, and annual Career Fair.

• Practicum Student

  • Sep 2014 - Dec 2014



SUNY Plattsburgh Educational Opportunity Program

• Freshmen Experience Instructor

  • Aug 2012 - Dec 2012

  • Instructed class of 33 EOP students during first semester of college.• Lectured on study skills, academic advising, career planning, college transitions, time management, and campus resources.



Saratoga Performing Arts Center

• United States
• Performing Arts
• 1 - 100 Employee

• Box Office Ticket Agent & Live Nation VIP Will Call

  • May 2006 - Sep 2010

  • Guest list management and ticketing during classical & concert season. • Managed guest list and priority patrons for artists while maintaining integrity and professionalism. • Maintained working relationships while acting as liaison between tour staff and box office/venue managers.•Promoted twice from ticket seller, Will Call representative, to V.I.P. representative within four years.