Experience

Ohio Association of Community Action Agencies

• United States
• Individual and Family Services
• 1 - 100 Employee

• Office Manager

  • May 2004 - Present

  Oversee office operations, both in-person prior to COVID-19 and virtually. Support diverse needs of 7 managerial staff members; interface with stakeholders via phone and email, including Governor’s office and staff, state senators and representatives, lobbying groups, and legal services providers. Monitor office supplies and restock inventory as needed; place orders with vendors for supplies and on behalf of staff members. Manage logistics for all association mailing campaigns and communications, including annual awards and recognitions, scholarship details, and announcements; write formal association communications. Record and file meeting minutes. Document checks received; store and locate purchase receipts. Provide creative troubleshooting and solve challenges within office, including property maintenance; clean office. Foster relationships with vendors and maintenance staff, developing atmosphere of appreciation, gratitude, and respect.* Field calls and emails from community members throughout COVID-19 crisis in connection with CARES Act, identifying resources and directing callers to community action organizations for information on aid applications and fulfillment of immediate needs; navigate and diffuse tense conversations with stressed individuals.* Planned and oversaw execution of 2 annual statewide conferences every year that each hosted approximately 250 attendees; coordinated venues, workshops, and catering, liaising with vendors; facilities teams; and event staff, speakers, and attendees. * Assisted team in transition to new office space, ensuring that supplies, equipment, and furniture arrived at new location and organizing office.