Solution Consultant

• Jul 2021 - Present

Online Content Operations, Sr. Analyst

• May 2019 - Jun 2021

• Manages Offshore team of 60+, implementing new tools and processes to improve onboarding cycle time.• Presents KPIs to senior leadership on offshore team processes.• Improved components of item onboarding process to increase efficiency by 55% in collaboration with developers and partner teams.• Developed COVID-19 Offshore BCP to move all offshore associates to a WFH environment, and trained onshore SMEs to retain onboarding capabilities in case of total shutdown in India.• Mentors analysts across the team to develop problem solving skills and how to identify project opportunities.• SME for Item Data Management system, including spearheading a “bootcamp initiative” by defining processes and presenting training documents to improve team SLA. Show less

Online Content Operations Analyst

• Jul 2017 - May 2019

• Team lead for onboarding new employees on multiple teams on job requirements, standards, and techniques to help integrate them into their roles.• Interviewed and involved in hiring of several contractors to perm roles on team.• Lead team through organizational transition when job responsibilities changed and lead conversation to define new position roles.• Performs routine product audits to ensure data quality is at the highest standard.• Dedicated resource to a major brand, instrumental in timely merchandising execution, and interfacing with cross-functional teams to produce impactful results. Show less

Sales & Marketing Support Specialist

• Oct 2016 - Jun 2017

• Provides support in our relationships to vendors from both the strategic account and field sales teams. • Manages and facilitates requests for sales and marketing support to meet vendor and account deadlines. • Coordinates sales and marketing activities and materials to meet vendor deadlines. • Manages multiple daily ongoing projects as they relate to our vendors with various portal management, catalog review preparation, content management, etc. • Provides support in our relationships to vendors from both the strategic account and field sales teams. • Manages and facilitates requests for sales and marketing support to meet vendor and account deadlines. • Coordinates sales and marketing activities and materials to meet vendor deadlines. • Manages multiple daily ongoing projects as they relate to our vendors with various portal management, catalog review preparation, content management, etc.

Inventory and Media Manager

• Aug 2014 - Sep 2016

• Create new SKU numbers, and assign them to all new inventory. • Track inventory through restoration process, as well as work with restorers on pricing and timelines for project completions. • Photograph and keep digital and physical records of all inventory. • Responsible for leading team on biannual store and warehouse inventory. • Keep a working list on all pricing and item descriptions. • Create new SKU numbers, and assign them to all new inventory. • Track inventory through restoration process, as well as work with restorers on pricing and timelines for project completions. • Photograph and keep digital and physical records of all inventory. • Responsible for leading team on biannual store and warehouse inventory. • Keep a working list on all pricing and item descriptions.

Merchandising Intern/Product Development Intern

• Feb 2014 - May 2014

I work in the merchandising sector of product development for active/denim/swim as well as the bras/men's/panties sector. I work closely with my merchandise coordinator on keeping all systems current, as well as creating merchandising materials for a variety of different projects. I work in the merchandising sector of product development for active/denim/swim as well as the bras/men's/panties sector. I work closely with my merchandise coordinator on keeping all systems current, as well as creating merchandising materials for a variety of different projects.

Showroom Intern

• Mar 2013 - Jun 2013

Showroom Intern with a focus on merchandising products and developing an internet presence. Also helped with the selling of products wholesale to buyers. Showroom Intern with a focus on merchandising products and developing an internet presence. Also helped with the selling of products wholesale to buyers.

Office Intern

• Jan 2011 - Jul 2011

Responsible for administrative duties including; managing office supply inventory, greeting customers, and shipping orders. Assisted in the planning and coordination of several company-wide events. Responsible for administrative duties including; managing office supply inventory, greeting customers, and shipping orders. Assisted in the planning and coordination of several company-wide events.